City Volkswagen of Highland - Service Center

Worst work ethnic I’ve ever seen. No one is knowledgeable on what they are doing. on what they are doing. More

Updated ReviewPurchased 2021 VW Atlas May 19, Updated Review Purchased 2021 VW Atlas May 19, 2021 After 2 1/2 weeks, auto start stopped working June 4th called in to schedule and appointment Updated Review Purchased 2021 VW Atlas May 19, 2021 After 2 1/2 weeks, auto start stopped working June 4th called in to schedule and appointment to have the vehicle looked at June 7th went in for an appointment-2 hours later was told there was a bad sensor and the part had to be ordered June 12th check engine light came on June 16th I take the vehicle in to have the sensor replaced and was told they had no loaners, when I was promised that they would have a loaner June 16th, I sent an email expressing my frustration. Anthony Scala (Owner) responded fairly quickly, apologized and asked service manager to resolve June 16th, Jeff Emerson (Salesman) later that day brought me a loaner and took my vehicle in to be serviced After a couple of days, they did fix the vehicle. Jeff, reached out several times asking that I modify the review. He also said that they would send out $50 gift card for the inconvenience (FYI this never was received). In seeing that they did eventually resolve my issue, I went ahead and altered the review. Javier the service manager even reached to to make sure things were good with the vehicle. Today 7/16, I went to try and start the truck and the auto start is not working. I called VW spoke with Crystal (not very pleasant) and asked to speak to Jeff Emerson. Crystal said Jeff was off today. I asked can I speak with the service manager and she said there was no service manager in today. I asked is there someone above him or working in his place. She said no. She then said, they have service advisors that can assists. She asked for my name and number and said that I would receive a call back. Guess what? I never received a call. I've tried to be fair and I have been beyond reasonable. This has now turned out to be the worse car buying experience of my life. Again, I didn't buy a used car, this is a brand new vehicle. I've been to their service department 3-4 times and haven't even gotten my first oil change. All of this in less than 2 months of having the vehicle. I'm beyond and I mean beyond frustrated. This is not cool at all. I called at 5:40pm 7/16 was able to speak with Alexa who said that they can get me in for Monday at 11am. More

Wonderful, no-pressure car buying experience! Our salesperson and the dealership worked with us to get exactly what we wanted for the exact right price! salesperson and the dealership worked with us to get exactly what we wanted for the exact right price! More

This is the dealership I bought my Jetta at. The service done is timely and of good quality. I have had issues with communication and feeling appreciated. My review is average. Not bad or good. done is timely and of good quality. I have had issues with communication and feeling appreciated. My review is average. Not bad or good. More

This visit was terrible from the beginning and never got better four days later. Just terrible service I do not know what is going on over here. It is making me pick my advisor, the blame is not hers it goe better four days later. Just terrible service I do not know what is going on over here. It is making me pick my advisor, the blame is not hers it goes beyond her. More

Javier Degante truly went above and beyond for my last service on my atlas. I was disappointed following my initial visit and he made it right. In many cases a customers complaints are left unchecked and service on my atlas. I was disappointed following my initial visit and he made it right. In many cases a customers complaints are left unchecked and unsolved and it’s very reassuring to know that my concerns were both met and rectified. As a customer I feel more than comfortable knowing that Javier is handling the situation should I have any additional issues with my vehicle. More

I enjoy coming there for anything. So warm and pleasant there. The staff are great👍Gary sold me my Tijuana. Awesome man!. Thanks all for your service there. The staff are great👍Gary sold me my Tijuana. Awesome man!. Thanks all for your service More

Everything went very well and all the representatives was friendly and professional the timing of service was very nice and I will be going back in the near future friendly and professional the timing of service was very nice and I will be going back in the near future More

Very friendly service writer Alexis took care of me. Only negative: getting a car wet isnt washing it. Also think if I bought the car there, and get it serviced there, I should get a loyalty.discount Only negative: getting a car wet isnt washing it. Also think if I bought the car there, and get it serviced there, I should get a loyalty.discount. shouldnt be the most expensive source in a saturated oil change market. More

Service was as expected at a dealer. I wish that oil change and tire rotation would have taken a shorter time since I had scheduled an appointment. Also the free car wash was nice; but for an extra 4 m change and tire rotation would have taken a shorter time since I had scheduled an appointment. Also the free car wash was nice; but for an extra 4 minutes the wheels could have also been washed. With that said: I plan on returning More