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City Volkswagen of Highland - Service Center
Highland, IN
70 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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70 Reviews of City Volkswagen of Highland - Service Center
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September 05, 2023
Excellent sales service. Wish tire rotation was included with oil change.Look into that. Thanks Wish tire rotation was included with oil change.Look into that. Thanks More
by Stew1784
Employees Worked With
August 16, 2023
My 2023 Taos that I’ve had for 4 months randomly stopped working .I took It into service A very rude Worker named Justin barely helped me resolve the issue when I asked for a loaner I was told it wasn’t any working .I took It into service A very rude Worker named Justin barely helped me resolve the issue when I asked for a loaner I was told it wasn’t any for me. When I called him for updates he told me that I was calling too much (only my 2nd time reaching out) and it was other people who needed help. When I asked for a manager he told me he was the one in charge and he wasn’t. He lied and said my car was being serviced and it hadn’t been touched at all. I then spoke with “the service manager” who told me they hadn’t touched the car at all and he didn’t know why Justin lied. The next day I went to the dealership to talk face to face and Justin had called off A nice man name Chris took over and helped me he gave me an update about what was going on and he was able to put me in a loaner without an issue. This was my first time having any kinda of issues and I hate that I had such a terrible experience getting serviced. If I could give 0 stars I would More
by briannaval
Employees Worked With
Christian Barragan, Justin Allen
April 20, 2023
Moises has been friendly and helpful. He gave good and sincere recommendations. Really appreciate his help and look forward to purchase a new car here. He gave good and sincere recommendations. Really appreciate his help and look forward to purchase a new car here. More
by issac.1301
Employees Worked With
Verified CustomerMay 18, 2022
Worked with the service department on an ACC problem. At first the technician who looked at the car said there were zero fault codes, and the ACC was working fine. I knew this wasn’t the case as I have d At first the technician who looked at the car said there were zero fault codes, and the ACC was working fine. I knew this wasn’t the case as I have driven the vehicle for many days unable to set my cruise. Chris the service manager and I took the vehicle for a drive and sure enough the ACC would not work. Once back at the dealer, Chris took the VW emblem off and notice the emblem was delaminating. They ordered a new emblem, and the ACC is working great. Thanks Chris for your hard work! More
by jnjfoldenauer91112
Employees Worked With
Chris, Rebecca Denisiuk
March 22, 2022
Andrew McQuiston is the best awesome customer service! ! Very flexible and helpful!! Would 100% recommend!! ! Very flexible and helpful!! Would 100% recommend!! More
by Shannon
Employees Worked With
November 18, 2021
Sales and finance were good, but I wish they could have worked with me on price a little more given the issues I experienced and frustration with the rude and inefficient service department. All in all, on worked with me on price a little more given the issues I experienced and frustration with the rude and inefficient service department. All in all, one of the better VW stores in the area. If you need help with service, ask for Glenn. More
by rpawlak552
Employees Worked With
Bogdan Studzinski, Kevin Wilson, Glenn Tucker, Scott Swortz
