City Volkswagen of Evanston

To expencive, service dont tell correct information oil is n Karen Cooper was at most grateful person I met that morning. So full of energy ready to help talking to me and o the phone ...amassing Thank you. Karen Cooper was at most grateful person I met that morning. So full of energy ready to help talking to me and o the phone ...amassing Thank you. Prices are HI. Your technician told me that you use special oil imported from Germany that last 10,000 miles???, but you use only domestic Casstrol ......... ouch... That will put you on the bottom line of my future services. Last time I was in service technician say to me that my air filter is worn and this tame is good.Last time my tires are excellent and now 2 are fair and one is worn Car has only 34,000 miles. and one new tire. They suggested 600 dollars to replace 3 tires + labor rotating????? My service to change oil ,filter an rotate tires plus one bulb was changed cost me $ 140.00 Expensive Very Unhappy And on the end none bring my car back. I have to go myself . More

Finance Officer I just bought a new car on Tuesday night and both Karen Cooper and Mario Grbavac provided me with a wonderful car buying experience. Both were very fr I just bought a new car on Tuesday night and both Karen Cooper and Mario Grbavac provided me with a wonderful car buying experience. Both were very friendly and had a great personality that kept me smiling through the whole experience. More

Shop here! Had a few issues at first but overall I'm very satisfied with this dealership! Mario was such a help! He did everything he could to get me the best de Had a few issues at first but overall I'm very satisfied with this dealership! Mario was such a help! He did everything he could to get me the best deal! More

GM Anthony Scala Mr, Scala, thank you for your assistance and your dealer reputation is good as others have said. Your dealer is very good on customer service and I wi Mr, Scala, thank you for your assistance and your dealer reputation is good as others have said. Your dealer is very good on customer service and I will recommend to all my friends and coworker at largest telecommunication company in the world. More

Wonderful service! I brought my 2003 Beetle in for an oil change and both my bug and I received wonderful service. Justin made sure everything was checked to ensure my b I brought my 2003 Beetle in for an oil change and both my bug and I received wonderful service. Justin made sure everything was checked to ensure my bug is running well ... From the tread on my tires to the wiper blades. Justin also pointed out an area to watch for possible repair next visit. I was on my way in record time with the appropriate coupons applied to the sum total. So very pleased with the attention paid to my Bug. More

Excellent service i have always been exceedingly pleased with the knowledge, help and service provided by Elaina Adelyi. She seems to have the answers and information i have always been exceedingly pleased with the knowledge, help and service provided by Elaina Adelyi. She seems to have the answers and information to so many of the questions I have asked her about automobile service. Even when I have been traveling and I am concerned about my auto she can provide me with answers or ways to get the proper help. She reminds me of "Cousin Vinny"s girlfriend in that movie who was an automobile expert. If Elaina does not know an answer she is quite comfortable asking someone who might know. She is friendly, personable and willing to go out of her way to serve. I would give her an A++++ as a dedicated employee. More

Karen Cooper is an excellent representative The work on my Passat ws handled excellently. Karen went out of her way to keep me up to date with the progress of the work. She even wrote down my The work on my Passat ws handled excellently. Karen went out of her way to keep me up to date with the progress of the work. She even wrote down my cell phone number in case I was walking outside when the car was ready. Thanks for all of you who did such a good job. Edmund Keefe More

Customer for life I love the service I receive at the Autobarn. Justin Russo and Elaina Adeniyi are great! We actually bought our second car from the Autobarn because E I love the service I receive at the Autobarn. Justin Russo and Elaina Adeniyi are great! We actually bought our second car from the Autobarn because Elaina had been such a great service consultant with our first, a VW Golf! Justin is a newer addition, but he has also been great to work with. Each is so accommodating and explains everything in a way anyone can understand. I have often waited for service with my two toddlers and the service consultants make sure the appointment goes as quickly as possible. In fact, I moved to Upstate NY two years ago and still bring my car to Autobarn Evanston on my biannual trips to Chicago. I bought my first car here and fell in love with VW. I bought my second because of the great service and anticipate more to come. It is, without a doubt, the best dealer and service center I've been to. More

Always professional, accommodating and friendly Elaina and the Autobarn team have always been phenomenal in servicing our 4 Volkswagens. Elaina is professional, courteous, and pleasant to deal with. Elaina and the Autobarn team have always been phenomenal in servicing our 4 Volkswagens. Elaina is professional, courteous, and pleasant to deal with. Best service experience I have had - better than any other dealer. Elaina follows up quickly and gets us back on the road. Elaina has earned my trust and respect. Never pushes anything that doesn't need to be done, and makes sure all is right before the car leaves. Truly exceptional service. More

Extremely pleasant experience. What a surprise. I recently purchased a VW GTI from Stephen and Bogdan at the VW Autobarn in Evanston. I was completely surprised how pleasant and enjoyable the expe I recently purchased a VW GTI from Stephen and Bogdan at the VW Autobarn in Evanston. I was completely surprised how pleasant and enjoyable the experience was. They were both completely straight forward and very knowledgeable about the VW brand. They gave me an amazing deal (0% finance 72 months) on a car that was everything (even more) than I thought I could get. I really love the new GTI and am glad I was fortunate enough to be helped by these two. I have no complaint and highly recommend the VW product and these two employees. If there is only one complaint, I would have to say the part-time temp person in finance could have been better prepared. He seemed lost and tried to add an unwanted undercoat protectant ($250) without my permission. But once his boss stepped in and corrected the mistake, the process was back on track. Once again, thank you VW Autobarn. I am really enjoying the GTI. More