City Volkswagen of Chicago - Service Center

Great service experience. The service center was friendly and efficient. They kept me informed and accurately estimated the time it would take. The waiting area was pleasant an The service center was friendly and efficient. They kept me informed and accurately estimated the time it would take. The waiting area was pleasant and well stocked. More

Great service experience I will only take my car to Justin Russo and City VW for my service needs as Justin took real good care of me last minute even though he was busy. I re I will only take my car to Justin Russo and City VW for my service needs as Justin took real good care of me last minute even though he was busy. I really appreciate the great work and a very good experience by far! More

Excellent service Great customer service,help me with my car,and fixed the problem,I’m happy with the service and results,I recommend autobarn city to everybody!👍 Great customer service,help me with my car,and fixed the problem,I’m happy with the service and results,I recommend autobarn city to everybody!👍 More

Excellent service, Thanks..! Jason made my visit extremely comfortable,i was picked up and dropped at home it was extremely cold that day Thanks i will refer your dealership to my Jason made my visit extremely comfortable,i was picked up and dropped at home it was extremely cold that day Thanks i will refer your dealership to my friends. More

Jetta repair and service It's been overdue that I would like to rate this dealership excellent service. Very pleased with the job rendered on my Jetta, from driver's window th It's been overdue that I would like to rate this dealership excellent service. Very pleased with the job rendered on my Jetta, from driver's window that never closes, too low oil temp and to my tire that sustained a nail in the middle part of it. Very, very grateful to service department, Poldino Buti, and to other staff Jose ( reception areas) and Justine Russo. They go above and beyond. Thanks again, guys. More

Nice young man starting out in career He was so helpful and patient very patient. For a young man new on the job I was very impressed Andre Jennings Jr is going to excel in his future. He was so helpful and patient very patient. For a young man new on the job I was very impressed Andre Jennings Jr is going to excel in his future. More

Excellent Service I had brought my car in as part of a TDI buyback and was introduced to Andre Sr. and his son, Andre Jr. They were both class acts and made sure that m I had brought my car in as part of a TDI buyback and was introduced to Andre Sr. and his son, Andre Jr. They were both class acts and made sure that my experience at the dealership was top notch. They offered to have my new vehicle washed and made me feel at home. Next time I am in the market for a new car, I wouldn't hesitate to work with them! Thanks for the hospitality, gentlemen! More

Kate's great! Kate Dziekan managed my recent service at Autobarn VW. Everything was handled exactly the way it should have been. A prompt greeting. A detailed and a Kate Dziekan managed my recent service at Autobarn VW. Everything was handled exactly the way it should have been. A prompt greeting. A detailed and accurate description of the work. An explanation of the charges. And an accurate estimate of how long the work would take. And then it all worked out just as she had said. When I returned to pick up my car, she was there to greet me and explain the last details. A stress-free experience. Thanks, Kate. More

Wait, wait and then wait some more. Took my car in for service with an appointment knowing that i don't have a lot of time to waste. I pulled into service drive and Mr Poldino Buti was Took my car in for service with an appointment knowing that i don't have a lot of time to waste. I pulled into service drive and Mr Poldino Buti was behind his desk, I stood waiting for few minutes before I walked over and asked if anyone is going to help me out. He's answer was I'm busy with other customers right now but somebody will be here shortly to help you out. 20 minutes later still no one came and Mr Poldino was still sitting behind his desk doing whatever he was doing. I got in the car and started to leave and here comes Mr Poldino walking in front of my moving car trying to help me out. Thanks but no thanks. Took the car to Jennings VW and was greeted immediately and got my service done quickly. I'm kind of glad now that he made me wait so I know not to go there ever again. If you want good and friendly service go to Jennings VW and tell them that Mr.Poldino sent you. More