Back

City Limits Nissan - Service Center

Austin, TX

4.5
381 Reviews

381 Reviews of City Limits Nissan - Service Center

Sort by
July 24, 2024

They always took hours for an oil change even if you have an appointment set. Last time I was there I told them that I didn't need the complementary wash because I didn't have much time to wait but the neces More

by KALIVIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Dehoyos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

City Limits Nissan responded

I'm sorry to hear your recent visit was anything less than truly exceptional, and appreciate you taking the time to let us know how we can improve. We strive to provide top notch service to every guest, and your feedback is invaluable to us. Thank you again, and we hope to see you soon. Luis Acosta General Manager

July 23, 2024

Customer service was excellent but your prices on services is ridiculous now days. For a simple tire rotation your price went from $20 to now over $30 after taxes. I'm sticking with discount tire for More

by PRICAN409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Dehoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

City Limits Nissan responded

Thank you for taking the time to let us know about your recent Service visit. We appreciate your feedback, and hope we are able to be of service to you again in the future. Have a great weekend! Thank you, Luis Acosta General Manager

July 22, 2024

Average service experience for a dealership service dept. I would recommend this department for Nissan owners (to get the benefit of recall checks, original parts, and brand knowledge), but probably not for More

by phil.r.germann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Dehoyos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Dehoyos
Jul 22, 2024 -

City Limits Nissan responded

Thank you for taking the time to leave us a thorough review of your visit. We will use this information to refine our processes to ensure your future visits are truly exceptional! We try to provide the multi-point inspection in video format for every guest, so I will be sure to follow up with the team on that as well. Thank you again for your informative review, and we hope to see you again soon! Luis Acosta General Manager

July 22, 2024

Friendly staff, timely service, great experience. Would definitely recommend to friends and family. Thanks City Limits!!! More

by RENEEARR75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

City Limits Nissan responded

I genuinely appreciate that you took the time to let us know how we did, and will be sure to pass your kind comments along to the Service team. Thank you so much, we look forward to your next visit! Luis Acosta General Manager

July 21, 2024

I always have great customer service when I get any service done. Thank you for the great customer service! More

by ESSENCESTEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

City Limits Nissan responded

I am so happy to hear you were well taken care of by the Service team! We look forward to seeing you again soon, have a great week! Thank you, Luis Acosta General Manager

July 21, 2024

He was great respectable fun. Made the process very easy to go through I want to thank him again for helping us out More

by DUSTYJR54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

City Limits Nissan responded

I love to hear that you had such a great experience with our Service team, and will be sure to pass your comments along! If ever you need anything at all, please reach out. We look forward to working with you again soon! Thank you, Luis Acosta General Manager

July 21, 2024

Excelente atención por parte del Sr. Joseph Oswaldo , muy atento desde que te recibe explicando paso por paso el trabajo realizado, también la sra Adriana Garcia muy amable ofreciendo c More

by Elena Vitales
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joseph Oswald
Jul 22, 2024 -

City Limits Nissan responded

Muchas gracias por informarnos de su visita. Apreciamos sus amables palabras y esperamos verlo pronto nuevamente! Qué tengas un buen día! Gracias, Luis Acosta General Manager

July 21, 2024

service was good but vehicle was ready and just sitting there i had to go ask why i wasnt i called for my vehicle. More

by lgarcia5252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Dehoyos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

City Limits Nissan responded

Thank you very much for this valuable feedback. We will follow up with the team to refine our processes and ensure this doesn't happen again. Please reach out if you need anything at all, we look forward to seeing you soon! Thank you, Luis Acosta General Manager

July 20, 2024

Excelente servicio, amabilidad y siempre dejan mi carro en buen estado. Encanta de ser cliente de Nissan More

by emersonaca85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Erwin
Jul 20, 2024 -

City Limits Nissan responded

Nos alegra mucho saber que tuvo un excelente servicio con nosotros y esperamos verlo nuevamente pronto! Gracias, Luis Acosta General Manager

July 20, 2024

Tyler Erwin was my service advisor. He kept me informed along the way until my car was ready. The mechanic/service technician who worked on my car was outstanding. My car is running per More

by tracye.sheffield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Erwin
Jul 20, 2024 -

City Limits Nissan responded

Thank you so much for taking the time to let us know how we did. Reviews like yours keep the team motivated to continue to provide truly exceptional service every time, for every guest! We look forward to seeing you again soon, have a great weekend! Luis Acosta General Manager

...
35
...