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City Limits Nissan - Service Center

Austin, TX

4.5
381 Reviews

381 Reviews of City Limits Nissan - Service Center

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August 03, 2024

I usually make an appointment. So when I arrive there is not much wait before they start working on my car. They only do what is expected but also recommend items that will need More

by DL3657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Vela
Aug 15, 2024 -

City Limits Nissan responded

I'm so happy to hear you had a great visit with us. We are always happy to help should you have any questions, and look forward to providing you with many more years of service! Thank you, Luis Acosta General Manager

August 02, 2024

The people always nice and they always come to you and great you with nice smile very good job More

by MARWANOMAR1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
Aug 15, 2024 -

City Limits Nissan responded

Thank you for this review, our goal is to provide top notch service for every guest and I am happy to hear you find that to be the case. Should you need anything at all, please reach out to us. We look forward to seeing you again soon! Thank you, Luis Acosta General Manager

August 02, 2024

Outstanding service- diagnosed and replaced needed part for my Titan XD diesel . Daniel Sanchez, as usual took care of me ! THANKS ! More

by CMATT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez, Tyler, service manager,
Aug 15, 2024 -

City Limits Nissan responded

I am so glad to hear that the Service team took great care of you. Thanks for letting us know, we look forward to providing you with many more years of excellent service and are happy to help should you need anything at all. Thank you, Luis Acosta General Manager

August 01, 2024

Tyler was very professional, knowledgeable, and friendly. The team did a great job getting the work done in time for our road trip. More

by MFIASCONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 15, 2024 -

City Limits Nissan responded

Thank you for this review, I'll be sure to pass your comments along to the team! We hope to be able to provide you with excellent service again soon, so please reach out if there's ever anything we can do for you. Thank you, Luis Acosta General Manager

August 01, 2024

Tried to charge me $300 for a recall. Took all day to do a repair that was quoted for 1 hour More

by Justin.Nabers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t work with any of these people I was in service
Aug 15, 2024 -

City Limits Nissan responded

Thank you for letting us know about your recent visit, and for taking the time to leave a review. I will look into this to see what we could have done to refine our processes and prevent this from happening again in the future. Please reach out if there is anything I can do for you. Thank you, Luis Acosta General Manager

July 31, 2024

This dealership always does a great job! My service is always quick and the waiting room is super comfortable. More

by KDEMPS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Vega
Aug 01, 2024 -

City Limits Nissan responded

I am glad to hear you always have a good experience with us! If you need anything at all, please reach out. We look forward to seeing you again soon! Thank you, Luis Acosta General Manager

July 31, 2024

It took 5 days to complete the service, they promised a wash and never did More

by ALEX170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name of the person
Aug 01, 2024 -

City Limits Nissan responded

I'm sorry to hear we did not get your vehicle washed up after service, thank you for letting us know. If you have a few moments to provide additional details, our Owner Loyalty Manager Chenin Buck would love to help resolve this with you. Please reach out at 512-770-4134 at your convenience, and I hope you have a great weekend! Thank you, Luis Acosta General Manager

July 31, 2024

I was greeted by Saul my service advisor at 7:30 am. I told him what I needed done, which included a recall issue and then got a ride home on the shuttle. After a couple of hours I decided to contact th More

by C.R.SALINAS0405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
Aug 01, 2024 -

City Limits Nissan responded

I genuinely appreciate your detailed feedback about your recent Service visit with us, and apologize for the inconvenience. We will use this information to refine our processes, and hope to be able to provide you with excellent service going forward. Thank you, Luis Acosta General Manager

July 31, 2024

Every experience I’ve ever had with Nissan has been wonderful and pleasant. Great customer service and friendly staff. More

by tone99c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevorn Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

City Limits Nissan responded

We genuinely strive to provide a truly exceptional experience for every guest, every time, and I'm so glad to hear that this has been your experience with us. Thank you, and have an excellent weekend! Luis Acosta General Manager

July 30, 2024

The person who checked me in was awesome from start to finish. He was knowledgeable and polite and thorough. More

by azzizz221978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service check in person
Aug 01, 2024 -

City Limits Nissan responded

I will be sure to pass these comments along to the Service team, we look forward to working with you again soon and hope you have a great weekend! Thank you, Luis Acosta General Manager

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