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City Limits Nissan

Austin, TX

4.6
384 Reviews
Thank You for Choosing City Limits Nissan Come see us at the all new City Limits Nissan and Experience the Difference! We believe everyone deserves to have an amazing experience when they purchase or service a vehicle. So, we invite you to visit us when you're looking for new cars in Austin, Buda, Dripping Springs and beyond! Our kindness-wins culture is at the heart of everything we do and we are working hard to Redefine Hospitality each and every day, with every customer. The training and processes we provide put the needs of the customer top-of-mind and make City Limits Nissan a happy place where all are welcome!
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4914 S I-35 Frontage Rd

Austin, TX

78745

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Showing 383 reviews

July 19, 2024

Saul was my service advisor a few years ago, and I wanted him again for this appointment. He communicates clearly what the issue is, and updates me regularly. I trust what he says and have confidence in your More

by EMFOGARTY2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

City Limits Nissan responded

I am so glad to hear you had a great experience with the Service team here, and will be sure to pass your comments along. If ever you need anything at all, please reach out. We look forward to seeing you again soon and hope you have a great weekend! Thank you, Luis Acosta General Manager

July 18, 2024

Needs new management asap horrible costumer service overall not a good first car dealer ship More

by DONTERIOUSJONES328
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chenin Buck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

City Limits Nissan responded

I'm sorry to hear you received anything less than an exceptional experience with us, our Owner Loyalty Manager Chenin Buck will be reaching out to you shortly to get more details about your experience and hopefully work toward a resolution with you. We look forward to the opportunity to turn your experience around. Thank you, Luis Acosta General Manager

July 18, 2024

They had great communication throughout the process, and made sure all the major issues were addressed. More

by CHRISTY A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel from Service
Jul 19, 2024 -

City Limits Nissan responded

Thank you for the kind review. I'm glad to hear you found our team to be supportive and communicative, and we hope to work with you again soon! Thank you, Luis Acosta General Manager

July 18, 2024

Friendly environment and has the family feel. Number one and only choice for service to my vehicle. More

by JAVI HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

City Limits Nissan responded

Javi, thank you so much for your review. It's great to hear you found the team and the environment to be welcoming, we hope to be able to provide you with many more years of excellent service! Thank you, Luis Acosta General Manager

July 18, 2024

The new ownership has made this dealership lovable again! I greatly appreciate the drinks and snacks. More

by conrad_f23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jul 18, 2024 -

City Limits Nissan responded

We're grateful for the opportunity to provide you with the top notch service you deserve, and hope to be able to work with you again soon! Thanks so much for taking the time to leave a review, and have an excellent weekend! Luis Acosta General Manager

July 17, 2024

Very nice to deal with. Sales process was fine. Happy with my purchase. Sales person Christine was knowledgeable and professional. More

by RAWHRM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina
Jul 18, 2024 -

City Limits Nissan responded

We're glad to hear you had a positive experience with us, welcome to the City Limits Nissan family and we hope to see you again soon! Thank you, Luis Acosta General Manager

July 17, 2024

This was my best experience at the dealership to date. Daniel was incredibly kind and professional and I didn't feel like he was pushing me into anything. In and out. Thank you. More

by CARLITODD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jul 18, 2024 -

City Limits Nissan responded

I am glad to hear you had a good experience with the Service team, and will be sure to pass your comments along. Thank you for taking the time to leave us a review, we hope to see you again soon! Luis Acosta General Manager

July 17, 2024

It was good but they had us there all day didn't leave till 6 . We hadn't eaten all day and still not everything was done had to go back 2 times till everything was done still haven't gotten my license pl More

by mmadrid4520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Jul 18, 2024 -

City Limits Nissan responded

Thank you for providing the details of your recent visit with us, we really appreciate the opportunity to improve our process and ensure a truly exceptional experience for every guest. As soon as your plates arrive we will contact you, they typically takes about 6 weeks. Thanks again for your valuable review and have a great weekend! Luis Acosta General Manager

July 16, 2024

I can always count on receiving dependable service from this dealership. They are very thorough with the work that they do, ane they are also very wonderful about alerting me about any other service needs More

by LAURA B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in the service department
Jul 16, 2024 -

City Limits Nissan responded

Hi Laura, I'm glad to hear such kind words regarding our Service team here at City Limits Nissan and appreciate you taking the time to let us know how we did! I'll be sure to pass your comments along, and we look forward to seeing you again soon. Thank you, Luis Acosta General Manager

July 16, 2024

Even though the dealership was super busy since some employees were out on vacation, it did not affect the quality of customer service provided. Tyler made sure to update me on the progress of my servic More

by CSCHEMBRI98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jul 16, 2024 -

City Limits Nissan responded

We look forward to every opportunity to provide top notch service, and are happy to hear you had a great experience with the team here at City Limits Nissan! Please reach out if ever you need anything, we look forward to seeing you again soon! Thank you, Luis Acosta General Manager

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