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City KIA of Greater Orlando - Service Center

Orlando, FL

4.3
1,309 Reviews
Call Service Center (855) 791-3984

1,309 Reviews of City KIA of Greater Orlando - Service Center

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June 06, 2025

From the beginning, the service and speed in receiving the vehicle was excellent, the overall service was fast. More

by jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco papagno
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Jun 09, 2025 -

City KIA of Greater Orlando responded

Jorge, Thank you for your continued loyalty. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently from the start to end! If we can help you with anything else, please don't hesitate to call!

June 06, 2025

Unfortunately the Service Team is always forgetting something. Last time a tool in the engine, this time no comment on my request to check the starting procedure and not reseting the service interval. More

by Stephan Borner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jun 11, 2025 -

City KIA of Greater Orlando responded

Stephan, We want to extend our sincerest apologizes for your experience that you had here at- City KIA of Greater Orlando. We want to fix things please contact us here at the dealership and ask for the Service Manager. We would be happy to help you.

June 06, 2025

City Kia is incompetent. My engine was recalled then unrecalled and then recalled again. During this visit they suggested $3,200 worth of repairs and didn’t include and photo More

by MFeeney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Jun 11, 2025 -

City KIA of Greater Orlando responded

Thank you for bringing your service experience to our attention. We are very sorry to hear that your engine was being recalled and recalled again. We would like to speak to you on this matter, give us a call at our dealership and ask for the Service Manager. We would love to help you.

June 06, 2025

Friendly person who took care of my service today. Last time the man was rude and not friendly More

by charlenewatson195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure
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Jun 09, 2025 -

City KIA of Greater Orlando responded

Charlene, Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us!

June 06, 2025

Great service advisers informed all thru tj he process went over everything that was done More

by NAYA176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

City KIA of Greater Orlando responded

Naya, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with TJ was so positive. We look forward to seeing you again when it is time for your next service.

June 06, 2025

Excellent services performed, while waiting in comfortable customet lobby. My service coordinator Franco kept me well informed on all the services performed in my Kia K4. More

by Edgardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samer Ezzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franco my Service Coordinator excellent!
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Jun 09, 2025 -

City KIA of Greater Orlando responded

Edgardo, Thank you for your time and feedback. We are happy to hear that your K-4 was back on the road so quickly with Franco. We look forward to seeing you again when your KIA is ready for its next service

June 05, 2025

Friendly, reliable & courteous staff. Great help & always willing to help. Nice waiting area with snacks & coffee. More

by arhunt77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
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Jun 05, 2025 -

City KIA of Greater Orlando responded

Providing exemplary service is so important to us and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were friendly, reliable and courteous. We wish you safe travels until we meet again!

June 05, 2025

When you buy the car here come with 3 free oil change. That is true just don’t explain for the additional charge for engine treatment and oil system cleaner plus fuel system treatment. Extra $90 so oil ch More

by andrasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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June 05, 2025

Frank is a very nice guy and very helpful. I appreciate being able to make an appointment so quickly. More

by MAYTEPILOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Jun 06, 2025 -

City KIA of Greater Orlando responded

May, Thank you for your time and feedback. We are pleased to hear Frank was able to provide you quick and hassle-free experience.

June 05, 2025

Excelente servicio, la atención es personalizada y son muy amables. Te atienden con o sin cita, la sala de espera es confortable More

by Ggarciabracho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfrenk Tejidor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Gomila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

City KIA of Greater Orlando responded

Gracia, Gracias por su amable reseña. Nos complace saber que el servicio de su vehículo se completó con la rapidez prometida. Esperamos verlo de nuevo cuando su coche esté listo para la próxima revisión.

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