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City KIA of Greater Orlando - Service Center
Orlando, FL
206 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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206 Reviews of City KIA of Greater Orlando - Service Center
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September 29, 2024
Excellent customer service by Luis Rivera. Very knowledgeable and communicative. Explained everything in detail and made sure I was satisfied with the work that was done. Very knowledgeable and communicative. Explained everything in detail and made sure I was satisfied with the work that was done. More
by Geydiramos
Employees Worked With
Luis Rivera
September 09, 2024
The worst service department. No customer loyalty they don’t answer calls they don’t return calls and they never have answers for you! I have now for over a year been battling the No customer loyalty they don’t answer calls they don’t return calls and they never have answers for you! I have now for over a year been battling them because of oil consumption. I was told by the service manager that he wants for engine to die so he can replace it because like myself he’s tired of this problem like myself I then said I want my car fixed not die then you fix. So with that being said this the service they provide or offer. City Kia has the worst service department!! Beware More
by Kim73ellis
August 07, 2024
City Kia of Orlando Service Dpt. : NOT GOOD AT ALL!. Dropped my car on Tue Jun25th for 8,000 miles service and a check on a noise/vibration which had come up a couple of days befor : NOT GOOD AT ALL!. Dropped my car on Tue Jun25th for 8,000 miles service and a check on a noise/vibration which had come up a couple of days before. On July 8th they still did not know when my car would be ready or when will I get a temporary replacement. During these 14 days I heard all kind of stories, from their "system had been down and delayed inputting your info", to "we have to request the manufacturer to send the replacement part'', going through lies like "your car is here" or "your car is at another of our location", and -of course- the traditional "give me 5 minutes and I'll solve your situation". After a full month, my car was finally returned and repaired. I didn't get clear explanations of what had happened just that it was a Warranty issue and was solved. I later noticed some scratches and dents, and upon bringing the car to verify damages, I was referred to a body shop to get an estimate, only to find out that City Kia is refusing to pick up the bill. I understand they need time to verify against their original photos, and that's fair, but they are not taking this issue as serious as they should. It seems their Philosophy is to wear out the customers while they evade all responsibility. And by what I hear, they're pretty good at it. At this stage, I think I may have to use legal advice and actions. Sad, but this dealership has to slow down deceiving customers. As a follower commented on one of my posts: "Kia is synonym for trash" If you own a KIA, I strongly suggest to try servicing at a real professional center, even if it is not KIA. If you are considering buying one, these guys are very effective at selling it to you, but don't fall for aftermath traps. More
by psacevedo
Employees Worked With
Jay Torres
April 25, 2024
Worst dealership ever! starting with the advisors and following with the service managers Frank and O Platt! DO NOT BUY KIA warranty and service are the worst.. they refuse starting with the advisors and following with the service managers Frank and O Platt! DO NOT BUY KIA warranty and service are the worst.. they refused to cover safety issues in your vehicle plus the customer service skills are 0 my airbag cracked one side of my dashboard they don't want to do anything about it. More
by charlene castro
Employees Worked With
Garcia, Platt
November 28, 2023
My Kia K5 had a flat last weekend contacted roadside assistance Sunday 30 mins tech was out putting my spare. Monday I arrived at City Kia to have my tire fixed. Adan Fernandez quickly approached me and assistance Sunday 30 mins tech was out putting my spare. Monday I arrived at City Kia to have my tire fixed. Adan Fernandez quickly approached me and began to attend to my concerns. Tire would be fixed along with a rotate and balance, oil change was done and I received a complimentary car wash! Adan went above and beyond my expectations all with a smile. He is a true asset to City Kia and I will be contacting him in the future for all my service needs. Thank you Adan! Begona Janet Garcia More
by BegonaJanetGarcia
Employees Worked With
Adan Fernandez
November 08, 2023
Today I have to change the oil filter and general checkup on my new Kia Sportage. The person who assisted me was Isaac Richard. A very professional and kind person. on my new Kia Sportage. The person who assisted me was Isaac Richard. A very professional and kind person. More
by silvestrini54
Employees Worked With
Isaac Richard, Almindo Rosado
October 18, 2023
MICHAEL VILAOMAT is an awesome service advisor. He answered all my questions and exceeded my expectations. I would recommend him to anyone! He answered all my questions and exceeded my expectations. I would recommend him to anyone! More
by Carlos Velazquez
Employees Worked With
MICHAEL VILAOMAT
October 13, 2023
On September 2nd, I took my 2012 Kia Optima to get serviced due to overheating issues. My service advisor MANUEL ESCUDERO told me they had to have my vehicle for a week. With that being said, there wa serviced due to overheating issues. My service advisor MANUEL ESCUDERO told me they had to have my vehicle for a week. With that being said, there was no extension of help nor concern to get me into a rental for the time being or any sort of help. All he did was send me out the door with an Uber ride. First strike due to lack of empathy towards loyal customers. Once I get my vehicle back, no issues for small commutes. A week and a half later after getting my vehicle back, me and my family are driving across country to get home from Orlando to Phoenix. The car starts to overheat in Pensacola,Fl. Not even 6 hours into our trip and their work on the vehicle was clearly incomplete & incorrect. At this point we can’t go back to City Kia in Orlando, so we head to their location in Pensacola, to be told from their service advisor BOBBY, that there were certain things the mechanics in Orlando messed up. We get back on the road after paying another diagnostic fee later. Not even hours later we break down again in Lafayette. Forcing us to stay the night and elongated our trip. Take it to Sterling Kia the next day to be told that one of the mechanics in Pensacola did something wrong. We get the issue “fixed” there and again not even a few hours later, we break down again. Causing our family to leave the car in Beaumont, TX. No one from Kia has accepted fault nor has the human decency to respond or resolve our situation. I’ve been without a functioning vehicle for over a month and no one seems to care at Kia. 3 different Kia dealerships with the same issue all playing blame game on one another. This whole situation has left the worst taste in my mouth with dealerships & especially Kia in general. I’ve been a loyal customer since 2016 and I can confidently say they lost me as a consumer. More
by vna
Employees Worked With
MANUEL ESCUDERO
October 10, 2023
Great service ! Manny was extremely helpful and the wait was almost nonexistent. Much appreciated my guy! Manny was extremely helpful and the wait was almost nonexistent. Much appreciated my guy! More
by joenel.zayas
