City KIA of Greater Orlando - Service Center

I've been visiting this dealership for a long time to do basic service, such as oil changes, tire rotations, etc. Never had a problem until now. I took my car in on a Friday for an oil change, tire work, an basic service, such as oil changes, tire rotations, etc. Never had a problem until now. I took my car in on a Friday for an oil change, tire work, and a check engine diagnosis. At 5:00 that evening, someone called to ask if they could keep my car longer since they weren't done with it yet. I said yes but asked if it would be ready the next day. The man on the phone said he didn't know and that he would have my service advisor call me. I never received a call on Saturday nor Sunday. Long story short, I called several times to get an update when I finally just had to walk into the dealership on Thursday to get my car. The service advisor never contacted me about the check engine results and I never spoke to anyone about the actual issues. I wasn't able to get anyone on the phone. I received an email five days after the car had been in the shop with recommended repairs and that's it. When I was picking my car up, I asked if I could get the diagnostics fee dropped or reduced to make up for the whole ordeal. The service manager Oscar, would not speak to me in the lobby and made me come into his office. I was literally surrounded by men - a service manager to my right, Oscar in front of me and the service advisor Alberto, stood in front of the door on my left. I explained the situation to Oscar, the service manager, and he told me, word for word, "I find it hard to believe no one contacted you." He proceeded to tell me I have a Google phone number they tried to call (I don't) and left a message. This never happened. Oscar would not remedy the situation. Looking back on that interaction, I realize it was an attempt to intimidate a young woman. Their attitude and service today was shameful. More

Our experience with City Kia has been excellent from the time we purchased our new Kia Soul, to its first service. The staff is professional and knowledgeable about every vehicle they sell, and they do ever time we purchased our new Kia Soul, to its first service. The staff is professional and knowledgeable about every vehicle they sell, and they do everything they can to protect your car during service. It was a pleasure meeting Tonya Mckinney for my first visit in the Service Dept. More

Great Service. Michael Hall was wonderful. He went above and beyond to make sure my car was repaired and I was happy with the end result. Michael Hall was wonderful. He went above and beyond to make sure my car was repaired and I was happy with the end result. More

Great service and the attention I had from Tonya Mckinney was above and beyond she is the best dealer representative that I had ever seen. was above and beyond she is the best dealer representative that I had ever seen. More

Excellent service Anthony goes about and beyond to make fell the customer happy and appreciate he treats me with efficient and care when a k my car to service fell the customer happy and appreciate he treats me with efficient and care when a k my car to service More

I Pulled up to City Kia for a first time maintenance regular check up and was immediately impressed with the quality of service and response, Alexander Calcano greeted us and took care of the paperwork regular check up and was immediately impressed with the quality of service and response, Alexander Calcano greeted us and took care of the paperwork in timely and efficient way, also did a great job getting up to speed with all the service facility can provide and my coverage and or future visits, also was very satisfied with the waiting/lounge experience as the work was being done! More

We converted our lease to a purchase and David Lembke was extremely helpful and explained the process perfectly. Everything went perfect. extremely helpful and explained the process perfectly. Everything went perfect. More

Had my car in for service; T Larry was very pleasant to work with, advised me of the wait time. Walked me to my car when finished and made sure it was clean before I got into it. I have always had good ex work with, advised me of the wait time. Walked me to my car when finished and made sure it was clean before I got into it. I have always had good experiences when dealing with the service department. T Larry is an asset to City KIA. Gary Z More

They don't deserve one star asking for help with a recalled went down hill from there called and spoke with Rolando no help all he did was pass the buck to Oscar even worst I explained my situation an recalled went down hill from there called and spoke with Rolando no help all he did was pass the buck to Oscar even worst I explained my situation and all he did was shut me down cause I'm a women never ever again stay away from this piece of xxxx rat hole going straight to corporate if they have one I will be heard More