City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center

We have always had excellent service through this dealership. I think the hardest thing to know is where I’m supposed to go and who I’m supposed to talk to you when I get there. The set up is too dealership. I think the hardest thing to know is where I’m supposed to go and who I’m supposed to talk to you when I get there. The set up is too confusing More

Matt was great to work with as well as the rest of his team. Our Jeep was ready for pickup way ahead of schedule. Kelly team. Our Jeep was ready for pickup way ahead of schedule. Kelly More

They were very helpful with my oil change they made sure l under stand everything was good good with my car l under stand everything was good good with my car More

Matt took care of what I came in for and more. I worked in car dealerships in the parts and service for over 40 years. I was under the impression the customer had to sign for all quotes or changes I worked in car dealerships in the parts and service for over 40 years. I was under the impression the customer had to sign for all quotes or changes. I do not remember requesting an inspection which was done. I was expecting a test of the engine light and the thermostat replacement. I was charged also for an Inspection. I did not want get into anything at the dealership because I was not in the best of moods because of dealing with my wife’s cancer. I did not sign for anything. Peter Korth More

Great service department! Love that they always wash our vehicle and that is it always done on time. Love that they always wash our vehicle and that is it always done on time. More

I think they always do a good job. And really care about the health of your vehicle! And really care about the health of your vehicle! More

MATT IN THE SERVICE DEPT HAS BEEN GREAT IN SERVING MY JEEP FOR THE PAST 4 YEARS. VERY HELPFUL. KEEP UP THE GOOD WORK JEEP FOR THE PAST 4 YEARS. VERY HELPFUL. KEEP UP THE GOOD WORK More

Friendly faces and experienced staff. Make me feel welcome and at home while waiting for my car to be completed. A job well done. Make me feel welcome and at home while waiting for my car to be completed. A job well done. More

Service department is awful. I spent over $3000 at this place for almost nothing. I brought my 2015 grand Cherokee in because the check engine light was on and it would not pass I spent over $3000 at this place for almost nothing. I brought my 2015 grand Cherokee in because the check engine light was on and it would not pass emissions. They originally fixed it, but they wanted it back in for more work after I passed emissions. I had to leave three messages, unreturned, and then had to physically go in to schedule an appointment. When I got in, I told them why I was bringing it back in (they asked me too), and then also said something was going on where it was jerking, as if the transmission was slipping. They seem too busy to be paying attention to me, and clearly weren’t. After I put almost $3000 of repairs into this car, I got it back and drop it off. The transmission started slipping again and the jerky started happening within half a mile. I called back, and left another message, which was again not return. When I finally got somebody live days later, they told me just to bring it back in. I didn’t notice the gas gauge had not moved at all, and they clearly did not test drive it like I asked him to. I’ve now put thousands of dollars into this car, when I wanted them to see if it had a bigger problem before they did it, and they never bothered to check that. And to top it off, the check engine light is back on. Over $3000 in repairs, and now I have to bring it somewhere else. When I called to tell them I needed to bring it somewhere else, I got the proverbial shoulder shrug on the phone. So, after $3000, my car jerks all over the place, my check engine light is back on, I am in search of somewhere else to bring it. More

Service department is a joke. Called several times over the course of a week and was told to leave a message for the same Service Writer (Matt?) each and every time. Simply wanted my vehicle in for warrant the course of a week and was told to leave a message for the same Service Writer (Matt?) each and every time. Simply wanted my vehicle in for warranty work, and after a week and a half of trying to get the gentleman to even give me a call back, I gave up and went with a different service center. This is the only Fiat center in the area, and very few others will touch them. Disappointed from the start. More