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City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center
Brookfield, WI
834 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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834 Reviews of City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center
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Verified Customer
August 31, 2022
Kristian is phenomenal to work with! Everyone is super friendly and got me back on the road in less time than promised. Everyone is super friendly and got me back on the road in less time than promised. More
by stephanieann077
Employees Worked With
Other Employees :
Michael Reichert, Brian Semmelmann, Kristian Heinrich
August 26, 2022
friendly, fast and helpful. Will continue to get my van serviced there. Will recommend to other Ram van owners. Great place Will continue to get my van serviced there. Will recommend to other Ram van owners. Great place More
by AMWTDISPATCH
Employees Worked With
Michael Reichert, Brian Semmelmann, Kristian Heinrich, Matthew Pulaski, Megan Villmow
August 26, 2022
They sold the part that had been ordered for me to another dealership without consulting me. They then had me come in for an appointment at 7am knowing there would be no technicians until 7:30. Then another dealership without consulting me. They then had me come in for an appointment at 7am knowing there would be no technicians until 7:30. Then they had me sit there and wait an hour before they came to tell me they sold the back ordered part specifically ordered for my vehicle to another dealer. They didn't seem particularly sorry about it. Their communication between departments is crap. Megan in service calls to tell me the part is in. I needed to reschedule my appointment due to COVID isolation protocols and called with 48 hours notice. Spoke to Brandon who said he'd deleted my appointment so made me re-explain why I needed my appointment. Then got an email I missed my appointment. How is that possible if Brandon deleted it? Then, when I get there I find out my GD part has been sold! So service doesn't communicate with techs, service doesn't communicate with parts. This is not the first issue that has come up but is definitely the last for me. More
by KECONROY
Employees Worked With
Not sure whose fault it was part was sold but none figured it out before my appointment
August 25, 2022
The service department got me in about a half an hour before my scheduled appointment and finished quickly. Everyone was very helpful and friendly. before my scheduled appointment and finished quickly. Everyone was very helpful and friendly. More
by J.B.
Employees Worked With
Kristian Heinrich
August 25, 2022
Charge $50 to complete the work order. Ridiculous. Between parts and labor over $100 per cylinder to change the spark plugs. I doubt I will be taking my business there again. Ridiculous. Between parts and labor over $100 per cylinder to change the spark plugs. I doubt I will be taking my business there again. More
by WBFULLMER
Employees Worked With
Adam Peroutky
August 25, 2022
Great service with great quality. Takes notes of everything that is needed and updates me on the rough price before doing any work to make sure the customer knows roughly the final pr Takes notes of everything that is needed and updates me on the rough price before doing any work to make sure the customer knows roughly the final price before being serviced. More
by aaron.brost
Employees Worked With
Matthew Pulaski
