City Chevrolet of Grayslake - Service Center

Worst Experience! had a mechanical issue that wasn't fixed, and Management wasn't helpful! Service Manager Robert told me that my on my 2016 Camero "ICP panel lost communication to the cluster" I talked fixed, and Management wasn't helpful! Service Manager Robert told me that my on my 2016 Camero "ICP panel lost communication to the cluster" I talked to the mechanic "Brent" he said he "think replacing the ICP panel should do the trick" and the problem got unresolved! I was treated unfair, I thought customers come first, I was not even able to fully ask questions Robert kept over talking me. I came in with one problem now I have more, my back up camera doesnt work and the radio do not turn off even when the car is off!! Whatever they did to my car, it made the situation worse! I will be escalating this situation to corporate!!!! CHEVY IS SELLING LEMONS!!!! DO NOT SHOP WITH CHEVY AT ALL!!!!!!! More

Very Nice to deal with a woman in service.. I had a very nice experience with Shauna today. She addressed my concerns and scheduled service for me very quickly . She is Very Professional, kind, I had a very nice experience with Shauna today. She addressed my concerns and scheduled service for me very quickly . She is Very Professional, kind, and knowledgeable.. Raven More

Very helpful service! The service personnel were very helpful. They explained everything, kept me updated on what they were going to do, and completed the work in short or The service personnel were very helpful. They explained everything, kept me updated on what they were going to do, and completed the work in short order! More

Most rudest car dealership. I just had the worst experience at a dealership. These people told me they would diagnose my car for free only to have it repaired by them. So I could I just had the worst experience at a dealership. These people told me they would diagnose my car for free only to have it repaired by them. So I could not take my car anywhere else that would be a lot cheaper. I walked out and took my car. I've filed complaints against them. This looks like blackmail. Do not go to this dealership.Flag Chevrolet is a crooked dealer. More

TERRIBLE EXPERIENCE STAY AWAY! The rudest most unprofessional staff down to the GM. Bought a truck almost $30,000 - we were told the truck was dirty and that it needed wa STAY AWAY! The rudest most unprofessional staff down to the GM. Bought a truck almost $30,000 - we were told the truck was dirty and that it needed washing it was late in the evening so we brought it back in the morning to get it washed, turns out we have DAMAGED and not dirty rims. We were promised to be taken care of.... now FLAG owns the dealer we take it in on March 29th, we were given a courtesy car and the RUDEST, CONDESENDING & AGGRESSIVE "HALF manager" MARTIN P. promised to get it fixed, they have the best rim person in the states! Ok, TWO weeks later we get the truck back and they say they can not fix it! WOW! it took two weeks for this? and now you wipe your hands clean! Asked for a business card and he practically threw it at my husband. We moved on to talk to NAIM S. THE "GM" again, we were merely snub off, and with that condescending tone of "WE ARE NOT RESPONSIBLE" ! WOW you had my truck for two weeks and now your not responsible! WHY DO YOU HAVE TO BE SO RUDE TO YOUR CUSTOMERS?? DONT LIE TO US! IF YOU SAID YOU WERE GOING TO FIX IT THEN FIX IT! OWN UP TO YOUR WORD! More

DUMB MOVE On my 2009 Malibu had to take off the bumper to change the bulb in the headlight, HOW DUMB. GM should have to pay for the labor On my 2009 Malibu had to take off the bumper to change the bulb in the headlight, HOW DUMB. GM should have to pay for the labor More

Horrible experience at Rock My 2012 Traverse that was bought new in 2011 at Rockenbach and has been serviced by Rockenbach/Rock ever since exoerience sudden mechanical breakdown My 2012 Traverse that was bought new in 2011 at Rockenbach and has been serviced by Rockenbach/Rock ever since exoerience sudden mechanical breakdown on Tuesday (suspected transmission failure as well as sensor issues). I took to Rock as it happened a few blocks from there. I know there is a strike (which I hated going past picket but this was an emergency) so I asked if they were doing work as I have an emergency. Man at service desk says it depends. So I get out of vehicle and explain situation. He says after I tell all that they are only doing oil changes. Why didn't he tell me that inmediately? Then he says no loaners, no vehicle etc as all out so I can't help you. The trans was slipping and engine light on, I bought it there and this guy didn't even act like he cared (his speech felt rehearsed). We went to Anthony Buick which had service open and it was minimallu the entire transmission. I bought a new vehicle from them and will not go back to Rock. I had broight my Traverse in periodically cor the sensor and transmission concerns. Just a few weeks ago I had everything looked at before we drove to NJ. Also had trans checked as I felt slippage several times in past year (last time before warranty ran out) and was told everything okay. I am probably only put on a 100 mikes or so since our big trip and the trans went. It could have easily have been during my trip. More

Shady service all around I used to love the customer service when bringing in my truck for repair. Just recently brought my 2007 suburban that had a rear suspension sagging is I used to love the customer service when bringing in my truck for repair. Just recently brought my 2007 suburban that had a rear suspension sagging issue, dropped it off on a Thursday night after making an appointment with a note (given with keys in night drop box) indicating the springs are probably the cause. Not only did they say technician left early on Friday and couldn't get to it, they stated that the technician said " this is one of the better suspensions out there and nothing is wrong with it" but tried selling us the CKP sensor for some astronomical up-priced number. I told the service writer, Sia(SP?, also has terrible phone etiquette... sounds like he's eating the phone too), to go look at it. It is clearly visible that the rear hangs 4-5" lower than front end. So service writer told the technician to look at the truck and try to explain that. Then they proceeded to tell me that wiring for the compressor connector was rotted out, fine... gave ok to fix that $200+. Then they called back to say now the control module was bad $600+. All in the meantime, Lauren from the loan department calls my in laws to try to sell us a new suburban and trade in the 07. Mind you I already own a 2015 suburban as well. Yes, my husband and father-in law have the same name but WE gave OUR number numerous times to the service writer. Then I gave them a warning saying I do not want to just throw parts at it since this incompetent technician clearly doesn't know how to diagnose vehicles. Sia, service writer, promised that they wouldn't let me down. Well, well, well, they called back and now claim that the air compressor is bad $700+. At this point I am fuming mad, I had it!!! We called a repair shop in Gages Lake, and not only did they pick up the car for us, they DIAGNOSED PROPERLY! Turns out control module was not bad, because the air line was separated at a connector that runs from the rear suspension air pump to the right rear shock.. The air pump could not build up pressure due to the open line so it deactivated the pump that's why the air pump wasn't working. So I just got off the phone with ,Sia, service writer told him all this to share with the technician so maybe he can learn from his mistakes. Not only does he shake me off the phone rudely, won't even listen, doubt he will share with incompetent technician. This service at ROCK CHEVY is CRAP and I hope no one will go to them for honest service. All they care about is their commission! I spoke to Dan the service manager who knocked off a whopping $60 off of my $1,008 bill, not impressed and definitely lost my business and I will continue to spread the word! He also said it sounds like an administrative error for my unpleasant experience. Ha! Not my fault your service writer doesn't know how to read and transfer information! WE filled out the note with ALL of our information, give me a break you scam artist! ABSOLUTELY TERRIBLE! DO NOT GO HERE!!! *** update, Mr Epstein one of the managers there called me on Friday evening wanting to talk about my "unpleasant experience". I called back Saturday & Monday just to receive his voicemail. This place is a joke, find a reputable repair facility. Repair shop in Gages Lake had truck done Monday afternoon and price was very reasonable! Also happy to say that the air compressor was NOT bad! They replaced the springs and truck sits level. Surprise!!!! More

Total lack of custumer service Stay away from Rock Chevrolet! If you are looking for service for you car that would give you peace of mind, think again and stay away from the Rock C Stay away from Rock Chevrolet! If you are looking for service for you car that would give you peace of mind, think again and stay away from the Rock Chevrolet dealer in Grayslake! After receiving a recall notification and having a three way conversation with a Chevrolet Customer Assistance Center's representative and dealer representative, it was agreed upon that my car would be taken to the dealer for servicing the recall. Next day the dealer representative dismissed the "important safety recall" letter, generated by GM Global Vehicle Safety and signed his Vice President by Jeffrey M Boyler, in which my car with its VIN was identified in the "safety belt cable sleeve inspection procedure recall 15031", disregarding my safety and the safety of my Family, while stating that my car was not included in the recall in spite of the letter identifying it and the visual evidence of the damage as indicated in the letter from GM. You start to wonder if a dealer refuse to honor a manufacturer recall signed by the company Vice President, just how serious they take servicing your car. If that wasn't enough, he denied being a part of the three-way conversation just 2 days ago with me and the GM representative, the same Chevrolet dealer! and claimed that there was nothing wrong with my car. I open the driver's seat, and the damage to the seatbelt equipment, the reason for the recall, is clearly there. Nice. Last advise I received from dealer reprentative Mr. A: 'There is nothing I can do you! But if you file a claim you might make it easier for me'. I guess my need of being able to drive my car is secondary to the dealer staff needs At this time I am in a limbo "I am instructed by the recall letter not to drive" my car and request assistance from the dealer for it. On the other hand the dealer refuses to address it. Good for Chevrolet that I continue paying for a car that according to them I should not drive. Bad for costumers like me that, despite abiding to their instructions/directions, I can't use a car that I am still paying for! I almost forgot. When they gave me back the car, they also handed me a false report on the car itself. The report said all my tires were filled at 35. I turn on my car, and my tire pressure displays says my tires are at 35, 21, 23 and 27. If they're lying about my tires, what else could they be lying about. Good grief, guys. More

Service with a smile. Thanks for all the great work. The Service was very fast and friendly. Dan Nierman and his Staff are knowledgable. Thanks for all the great work. Thanks for all the great work. The Service was very fast and friendly. Dan Nierman and his Staff are knowledgable. Thanks for all the great work. More