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City Automall Ford - Service Center

Columbia City, IN

4.7
314 Reviews

314 Reviews of City Automall Ford - Service Center

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April 04, 2024

They were very patient with us during our search. We never felt rushed or like we were a bother. They gave us the time we needed to decide what was best for us. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Brito
Apr 06, 2024 -

City Automall Ford responded

Jessica, we're happy you found our staff to be so supportive during your experience here at City Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2024

I’ve been to the dealership for a couple reasons for the last couple months and you should list the reason for the visit so people know what service you are asking about. Me personally have had great servic More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2024 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2024

Great customer service! They were able to accommodate me with a loaner vehicle since mine was in the shop a few days. Definitely will be a returning customer. More

by lauralee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

City Automall Ford responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 30, 2024

Rob was able to move my appointment day/time to an earlier day/time. His courtesy and professionalism was outstanding. More

by mpmret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We hope to see you soon!

March 26, 2024

Tyler was great to work with as always. He is always friendly and professional. City Ford has continued to meet my service needs. More

by 22STX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Morris
Mar 28, 2024 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, City Chevrolet

March 19, 2024

It was fast easy the people are amazing and where very help full when I was there More

by doslima30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Jatala
Mar 21, 2024 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

March 18, 2024

The service department does a fine job. They were quick and reliable with all services. More

by selsten72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Huntley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

City Automall Ford responded

We are glad we could help! Thanks for taking the time to leave a review.

March 16, 2024

Salesman Tyler Prescott What is very instrumental and putting the deal together on a Saturday. I found the vehicle that Matt needs, and he put the deal together. More

by mpick55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! We do hope we can be of assistance in the future. Take care!

March 15, 2024

Super friendly, and fast! The staff is always talking to or smiling at my Grandson who is 2 while we wait. More

by marilyn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

City Automall Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, City Chevrolet

March 15, 2024

Rob worked with us to fix my vehicle when the initial repair didn’t take care of the entire problem. He was always very friendly and knowledgeable and very helpful. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

City Automall Ford responded

Ashley, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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