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City Automall Ford - Service Center

Columbia City, IN

4.7
314 Reviews

314 Reviews of City Automall Ford - Service Center

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August 08, 2024

Everyone was very polite and the service on my vehicle was completed quickly and professionally. More

by Irmi1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

August 08, 2024

Usually no problem but I wanted my tires rotated and they wouldn’t something about tread - said by fall or winter will need new tires More

by REFF6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

City Automall Ford responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 01, 2024

I had a scheduled appointment and the tech was working on my vehicle and another vehicle at the same time. a shared appointment? Also on the complementary vehicle inspection it had the spare tire was checked More

by jamesderose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2024

They do an excellent job and everyone is very nice and professional. They know what they are doing. More

by straitfan3_8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2024

Everyone I spoke with was courteous and efficient. Even though I waited until the last minute to try to schedule an oil change, the team did their best to get me in and made it work. Thanks to the par More

by bctroutman93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Holliger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2024

We use City Ford for mobile maintenance on our Amazon delivery vans. Their service it top notch! Dorene does a phenomenal job communicating and making sure the job gets done and on time. I would highly r More

by DANNY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorene Trammel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! Thanks again for the recommendation, and have an amazing day!

July 04, 2024

Well id rate it cause it does good work, but expect to be there for ever! More

by MEGANJOHNSON964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2024 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (260) 244-5111 so we can assist you further.

June 24, 2024

The tire rotation and balance was completed in a timely manner and I was notified when finished. That made my vehicle pick up easy More

by nell.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

They have good customer service. Rob stayed in contact with me. I would recommend City Ford More

by coachdohner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

June 13, 2024

Great job lots of helpful information will take advise thank you for all your help More

by JRBERRYOF5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

City Automall Ford responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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