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City Automall Ford - Service Center

Columbia City, IN

4.7
327 Reviews
Call Service Center (260) 244-5111

327 Reviews of City Automall Ford - Service Center

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April 08, 2023

Owner is a complete hot head. Rude beyond belief. Kasey is his name. Buyer beware. More

by adamhouin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Shirey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2023 -

City Automall Ford responded

Good morning Adam. We take great pride in our customer satisfaction and go above to ensure we accomplish just that. We would certainly like the opportunity to discuss why you would have these feelings as it certainly does not fit my personality. Please call me so we can resolve your concern at 260.244.5111. Looking forward to hearing from you!

Apr 08, 2023 -

adamhouin responded

Oh that’s funny that you can’t find my name in your database considering that I bought a $50,000 Lincoln navigator from you and traded it in a basically brand new 2020 Toyota 4runner. You know the Lincoln navigator with the bad bearing that I had to replace and go out of pocket for less than 1000 miles after I bought the vehicle from you. The one that had the whole front differential taken apart and rebuilt that you didn’t disclose to me and disnt on the Carfax. The one you drove for a year (what your employee said ) or your company had for a year. The black one. The 2018. Let me try this instead ,The guy you screamed at because I supposedly drove over your sprinkler box that obviously had been smashed for a long time…. Because your employee took the parking spot that I was in the whole time we were working the deal… and you still needed to intake my vehicle so I was told to park there by your employee… he was in the car with me and I said I’ll just park here so it’s close for your boss… we didn’t get to that point, because you were too busy yelling at me and claiming that you were right… Ring a bell ?! Ultimately, you’re lucky that I even did that deal And I mean lucky. Your also lucky that I’m not smearing your name other places from my experience. But when your business sense me things to write my experience, I’m gonna take the time to do it. This response does not surprise me at all, and is par for your course ….quit deflecting your negative business tactics to other people.. Ohhhh i almost forgot, the entire light bar on the back of the vehicle has a broken seal and has water on it and that wasn’t disclosed to me And the emblem on the front does not light up either and that wasn’t disclosed..

April 08, 2023

As always, prompt and courteous service! !! Tech forgot to reset oil change light... Overall well pleased. More

by BDHOFFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

City Automall Ford responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

April 06, 2023

Always helpful and great people to work with. I love talking to them. Thanks so much More

by clingermanbrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 03, 2023

Had a small problem with parts, but Robert stuck with it and got everything needed to get the job done by the technicians. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 02, 2023

Ive bought 2 vehicles from city ford and been very impresses ny the way they treated both me and my vehicle More

by TOMWHERBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 31, 2023

Pathetic. I took my 2020 Ford Expedition in because a wire broke that connected to the rear window defroster. They charged me $120 to “confirm” the wire had br More

by ldakoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armbruster
3.0
This rating includes all reviews, with more weight given to recent reviews.
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March 30, 2023

Dorene was fast and knowledgeable. The work was completed fast and accurately. Highly recommend the service department. More

by greg.rands
Recommend Dealer
Yes
Employees Worked With
Dorene
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March 28, 2023

The service was performed on time and quick, I would defiantly take my cars back to them. More

by kdaudmci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sandoval
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March 27, 2023

Simply stupendous crew! I Can't wait to visit again! Don't send me any more of these reviews. Thanks, Matt More

by AUTOMOTIVEMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Huntley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Holliger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bianski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Birk, Christian Mulder, Abby Ressler
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March 25, 2023

Justin, Rob, and Tyler have always done a fantastic job of taking care of our vehicles. They've explained the services to be done and always called if there were additional issues to be addressed. Outstand More

by RTAYLOR3809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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