City Automall Ford - Service Center

This dealership is absolutely amazing. Jamie made sure that I was completely taken care of, she was very kind and very patient. 10/10 recommend Jamie made sure that I was completely taken care of, she was very kind and very patient. 10/10 recommend More

Jordan is very attentive to details, he goes out of his way to make sure I get exactly what I’m looking for. He is very kind and very patient. I reccomend him to anyone looking to get a New car way to make sure I get exactly what I’m looking for. He is very kind and very patient. I reccomend him to anyone looking to get a New car More

Was super polite and helpful, man's was the xxxx! Anytime I go imma see Jordan Anytime I go imma see Jordan More

City Chevrolet Columbia City really helped me out to service my Chevrolet. Amanda Anderson stayed after work one day (I walked in at closing...I didn't know the time) to hear my problem and process my v service my Chevrolet. Amanda Anderson stayed after work one day (I walked in at closing...I didn't know the time) to hear my problem and process my vehicle into the system. She set up my appointment officially the very next morning via a texting app, which worked perfectly because I do not have cell reception at work. She listened to the problem I had with my vehicle and cross-referenced it with a technical bulletin so that I could see (1) that I wasn't crazy and (2) that the technician working on my car would have excellent work instruction. When I arrived early to my appointment to drop off my vehicle, Amanda was ready with a printout of all my documents, then gave me a shuttle back to work, then dropped my car off after it was finished. Seriously...who does all that? Amazing! What an fantastic person! What a great service center! More

I was very pleased with the service I received as I was buying the car, as well as the service I received getting my first free oil change and tire rotation. everyone here is very nice and professional. Th buying the car, as well as the service I received getting my first free oil change and tire rotation. everyone here is very nice and professional. They picked out he exact car I was looking for, and I couldn't be happier with how it's been. Great car, great service, great place! More

Rec'v call about a recall for a hitch cover. Made appt. Went in, service dep't was unaware of recall. Checked car,then told me they didn't have the part to fix it. It's now fixed. Took two trips to get it Went in, service dep't was unaware of recall. Checked car,then told me they didn't have the part to fix it. It's now fixed. Took two trips to get it done. I'm retired, don't have anything else to do. I enjoy talking to friendly staff. Not complaining. More

Andrew is always on top of thingsLike dealing with him Andrew is always on top of things Like dealing with him i have a Tahoe @ Silverado & live 2 miles from summit Chevy , but I always the extra mile b Andrew is always on top of things Like dealing with him i have a Tahoe @ Silverado & live 2 miles from summit Chevy , but I always the extra mile because l have always been treated fear . Eric Knipscheer More

Always a Good Experience The service center always provides a good experience and even sent me pictures of my air filters to ask if I wanted them replaced. When I declined ser The service center always provides a good experience and even sent me pictures of my air filters to ask if I wanted them replaced. When I declined service they were nice enough to clean them off as best they could before putting them back in to give me some more time before I have to replace them on my own. They also let me drop my car off, gave me a ride to work, and offered to pick me up when it was done. More

Very friendly Great service I recommend them highly.treat customers with respect.They work with you finding cheaper prices.The first visit there was a very nice lad Great service I recommend them highly.treat customers with respect.They work with you finding cheaper prices.The first visit there was a very nice lady at the service desk,she was very friendly and helpful.plan on doin business with them. More

Pushy Sales Staff/ Uninformed Service Advisor The above led to 3 awful interactions with this dealership. It’s too bad because I enjoyed bringing my car to this dealer in the past for service, but The above led to 3 awful interactions with this dealership. It’s too bad because I enjoyed bringing my car to this dealer in the past for service, but I feel forced to now have to go somewhere else, because the staff CANNOT deliver on service excellence. More