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City Automall Ford - Service Center

Columbia City, IN

4.7
314 Reviews

314 Reviews of City Automall Ford - Service Center

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April 03, 2023

Had a small problem with parts, but Robert stuck with it and got everything needed to get the job done by the technicians. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2023

Ive bought 2 vehicles from city ford and been very impresses ny the way they treated both me and my vehicle More

by TOMWHERBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Pathetic. I took my 2020 Ford Expedition in because a wire broke that connected to the rear window defroster. They charged me $120 to “confirm” the wire had br More

by ldakoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armbruster
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2023

Dorene was fast and knowledgeable. The work was completed fast and accurately. Highly recommend the service department. More

by greg.rands
Recommend Dealer
Yes
Employees Worked With
Dorene
March 28, 2023

The service was performed on time and quick, I would defiantly take my cars back to them. More

by kdaudmci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sandoval
March 27, 2023

Simply stupendous crew! I Can't wait to visit again! Don't send me any more of these reviews. Thanks, Matt More

by AUTOMOTIVEMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Huntley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Holliger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bianski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Birk, Christian Mulder, Abby Ressler
March 25, 2023

Justin, Rob, and Tyler have always done a fantastic job of taking care of our vehicles. They've explained the services to be done and always called if there were additional issues to be addressed. Outstand More

by RTAYLOR3809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2023

Professional and helpful from start to finish. I'm very happy with the custom work they did. Highly recommended 👌 👍 👏 💯 More

by Jaspestyles196969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Holliger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

Great to work with. Have gone above & beyond with customer service satisfaction. I would highly recommend this dealership More

by mustangmaggie17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Smith
March 24, 2023

Very informative service repair man explaining the service done on our car. Clean work areas. More

by MEYERBE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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