Back

City Automall Ford - Service Center

Columbia City, IN

4.7
314 Reviews

314 Reviews of City Automall Ford - Service Center

Sort by
May 15, 2023

Justin and his team have always taken good care of us. Great communication, friendliness, and good value for services performed. City Ford is a top notch dealership. More

by dennisfawcett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Huntley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Holliger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 13, 2023

Service department always does a great job. I feel that they take good care of my vehicle and the communication is solid. More

by adam_osenga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

City Automall Ford responded

Adam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 12, 2023

Working with Rob was great, he was referred to me by Brenspeed. Diagnosed the problem and got it covered under my extended warranty. I'm a satisfied customer! More

by LHUGHES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2023

The service and treatment I received from this place since the day I bought my car I will not be returning. More

by CRGAMBLE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Lonsbury
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

City Automall Ford responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 09, 2023

First time taking a vehicle to a dealer for service. Staff was very friendly. Facility was super clean and comfortable. I will be taking my vehicle there for service here on out More

by SASCHURCH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! We look forward to your next visit! Take care!

May 04, 2023

Dealership is great. Service Advisors are friendly and helpful. This specific time I came in for oil change and the lube tech never drained the old oil and just added new More

by mmallets14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Lonsbury
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon in service 5stars
May 09, 2023 -

City Automall Ford responded

We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn this experience into a positive one.

May 01, 2023

Rob always goes the extra mile to make sure things are done the right way!!!! More

by ROLLEROVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Holliger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2023

They are always helpful, friendly and get me back on the road quickly. I appreciate their knowledge and understanding of my vehicle. More

by DAVIS.KAREY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo, Charles Smith
May 03, 2023 -

City Automall Ford responded

Davis, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much for your feedback! We hope you have a great day!

April 28, 2023

Friendly courteous service delivered with a smile. Work was completed promptly and priced as advertised. More

by jocogo1970
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2023

We have been doing business with City Ford since they started they have always taken care of our cars. Very professional More

by C.GREENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

...
27
...