Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
City Automall Ford - Service Center
Columbia City, IN
316 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
316 Reviews of City Automall Ford - Service Center
Sort by
July 21, 2023
Appreciate the fast service, the professionalism, the friendly attitude and the reasonable pricing for the quality work. friendly attitude and the reasonable pricing for the quality work. More
by MHUFFMANSURVEY
Verified Customer
July 21, 2023
Had to have the engine replaced in my 17 MKZ. It was replaced under the factory warranty; however, I asked about what kind of warranty would be on the new engine and as I have an extended warrant It was replaced under the factory warranty; however, I asked about what kind of warranty would be on the new engine and as I have an extended warranty would that cover the new engine should something go wrong after the factory warranty, or whatever the warranty is on the new engine expires. No one ever gave me and answer on what the new engine warrant was or if it would be covered under the extended warranty at any point in time. More
by mashie55
Employees Worked With
July 21, 2023
I have always had a great experience with the service department. Rob is always on top of everything. department. Rob is always on top of everything. More
by lnnagfam
Employees Worked With
Other Employees :
Christian Mulder, Nichole Rider
July 19, 2023
I have already submitted this review. It took me 2 days to get my seat readjusted after the service tech took it upon himself to redo every setting. It took me 2 days to get my seat readjusted after the service tech took it upon himself to redo every setting. More
by ANNETTE.SHULER
July 18, 2023
I wish that the parts dept, stocked more parts. Every time I needed a part it had to be ordered. Rob is great ! Every time I needed a part it had to be ordered. Rob is great ! More
by NELSON.KEN
Employees Worked With
July 15, 2023
It’s always so easy to call and schedule maintenance quickly. Everyone is is friendly and efficient! quickly. Everyone is is friendly and efficient! More
by SMTROYER16
Employees Worked With
July 14, 2023
They performed a very quick service on a recall. Barely had time to have a sip of coke. Barely had time to have a sip of coke. More
by tkeihn
Employees Worked With
July 14, 2023
Great, will come back again! Fast, fast, fast, fast, fast, fast, fast, fast, fast, fast, Fast, fast, fast, fast, fast, fast, fast, fast, fast, fast, More
by MELNIXSAFE
Employees Worked With
July 14, 2023
The service writer got me in and taken care of quickly. They called when everything was done and ready for pick up. Quick in and out. They called when everything was done and ready for pick up. Quick in and out. More
by JOELNICHOLS
Employees Worked With
July 13, 2023
Worked me in for an oil change at the last minute! ! So thankful!!!! Greatly appreciated that!!!! ! So thankful!!!! Greatly appreciated that!!!! More
by JULIEMMCEVOY
Employees Worked With
