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City Automall Ford - Service Center

Columbia City, IN

4.7
317 Reviews

317 Reviews of City Automall Ford - Service Center

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August 23, 2023

Dropped off my vehicle the night before my appointment and was promptly notified when it was ready for pickup. Awesome service and friendly and attentive service personnel More

by BEVERLYCOE0303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Huntley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bowes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Mulder, Nichole Rider
Aug 28, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2023

Dealership always does a fantastic job getting my vehicles in timely and completing the repairs needed. More

by RYAN@SMCT-DSP.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorene Trammel
Aug 26, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 18, 2023

Brought car in for multi-point inspection, rotate tires, look over suspension, etc. Basically a check-up at 65,000 miles. Had an appointment at 8:45am. Was able to roll right in to the service bay and wa More

by RGADENVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

City Automall Ford responded

We are so happy to read such a great review about City Chevrolet! We look forward to your next visit! Take care!

August 15, 2023

Staff was friendly and professional and curtious and the wait time was not long and they even offer free refreshmrnts while you wait or a curtious shuttle ride home and back and forth to dealership, More

by chastaintina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2023

I wasn’t there very long and would come back again for service for my car. More

by Cadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

Rob was excellent to work with! He did his best to keep me informed and up to date while waiting on ford to reply in how to fix the issue with my truck. More

by GRIEWANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 10, 2023

October will be 8 years coming to City Ford service. Rob does an outstanding job! He is so knowledgeable and always give great, honest service. Better keep him around!! More

by John L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

City Automall Ford responded

John, thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

August 08, 2023

Service center was excellent but salesman Joe Payton turned his story on me. When the heat was on him from me through service, he back tracked what happened to save his own behind. Thankfully, the servi More

by James Santolino (Jim St. James)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Payton
August 08, 2023

I was very pleased with the quick way you was able to do the updates on my wife's car. I had planed to spend most of the morning there, but was out of there in about 1/2 the time. More

by F98RANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

City Automall Ford responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

August 08, 2023

As always we received the very best service. From making the appointment to the end of the service appointment. They always treat us so well and go above and beyond in there explaining. More

by ssdavis9958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

City Automall Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!

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