Back

City Automall Ford - Service Center

Columbia City, IN

4.7
314 Reviews

314 Reviews of City Automall Ford - Service Center

Sort by
October 28, 2024

Friendly, knowledgeable staff. Service was quick and well done. Nice waiting area. Free drinks are a plus. More

by tfrederick3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Nichols
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

City Automall Ford responded

Thank you so much for your positive comments about City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2024

My vehicle was picked up and delivered. All of the work was covered on warranty. Great staff, great service and in my home town! More

by SMCORBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Huntley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Holliger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bowes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorene Trammel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

This is the 3rd time trying to reply your dealer rater web keeps making me sigh in but doesn’t take me back to your website definitely annoying More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

City Automall Ford responded

We truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

October 19, 2024

Very professional and extremely attentive to the service. The service representative was very knowledgeable and courteous. More

by ROBNETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

October 18, 2024

Warm and friendly service team! We love working with Rob. He is the absolute best!!! More

by thefeltons9608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 15, 2024

Rob is exceptional, he’s always cheerful and informative. I know when I get him our vehicle will be taken care of with the upmost attention. More

by Haileesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

City Automall Ford responded

Haileesha, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

October 07, 2024

Friendly and knowledgeable staff, had a few issues with my truck and they quickly and without hassle fixed the problem. More

by RRIGGS531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

City Automall Ford responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2024

Had my car for 3 days used half of tank of gas and still not sure what is wrong with it More

by DEVYNNSMOMMY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armbruster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

City Automall Ford responded

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn your experience into a positive one.

October 03, 2024

My truck is home, I want to thank Tyler in the service department. After I spoke with him he took ahold of the problem and didn't stop until my truck was fixed. He called me back and said my truck was fix More

by jodimullins171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Furry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2024

Well this isn't a good time for a review. I bought a 2019 RAM a week ago and now it's broke down. So I'm not very happy with the dealership. I don't have a vehicle now. The service department More

by jodimullins171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Furry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

City Automall Ford responded

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn your experience into a positive one.

2
...