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City Automall Ford - Service Center

Columbia City, IN

4.7
317 Reviews
Call Service Center (260) 244-5111

317 Reviews of City Automall Ford - Service Center

Sort by
November 30, 2023

They did a great job on my Nautilus, it was a warrant job, they made sure I had a loaner car. Very satisfied with them! More

by BROWN.TERESA1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

November 30, 2023

Lack of communication Misinformation about time frame of completion. Would not recommend service from here More

by msd1297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armbruster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

City Automall Ford responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 29, 2023

Straight forward and efficient. Well done. He can sire my next kid. lol. Everything went well. More

by A.MEIER7476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 28, 2023

Ford service department doesn’t have the right equipment, trained staff, or desire to do a front end alignment More

by JAY@BESTLAWNGUY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armbruster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

City Automall Ford responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn your experience into a positive one.

November 23, 2023

Very good! ! Would recommend highly. Receptionist didn't schedule correctly but Rob knew exactly what was needed!! More

by sir.turkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

November 22, 2023

I continue to be pleased with the service team and the timeliness of their work. More

by kewekast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 15, 2023

I appreciate the ease of get in for service and timeliness. It was wonderful to make sure my car get all the service it needs while I’m For other services. Thanks you More

by akwells00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2023 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

November 13, 2023

G g g g g g g g g g g g g g g More

by ejreed0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

City Automall Ford responded

Hi, thank you for the high star rating! If you're ever in need of more help, please let us know!

November 09, 2023

Always friendly, fast, and helpful. I appreciate the way they communicate and the flexibility of schedule. More

by jttash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 06, 2023

Great service. Very knowledgeable. Will continue to buy and service all of my vehicles at City Ford. More

by pearson333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

City Automall Ford responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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