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City Automall Ford - Service Center

Columbia City, IN

4.7
360 Reviews

360 Reviews of City Automall Ford - Service Center

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June 23, 2025

Rob Lonsbury did a great job and made sure my car was completed in a timely manner! More

by aliafindley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

Everything was perfect and conducted in a timely manner. Audrey was informative at then with everything that was done to my truck More

by hfredd62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

City Automall Ford responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 12, 2025

Friendly, prompt and professional. Good job to all! TV in waiting area could be turned to a regular channel and that would be appreciated More

by KRISTALICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

City Automall Ford responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

June 04, 2025

Great service, great work. City Ford has always worked with me on keeping my car running great. More

by THOMAS.WELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2025

Very friendly and seem to be very knowledgable and explained issue to me so I could understand it More

by bhnico1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorene Trammel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

City Automall Ford responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2025

The place is AMAZING! will def go down in my favorite place i EVER purchased a car! No smoke and mirrors, just honest salesmen who want to sell you a car you can afford! T More

by gillenwater.april
Recommend Dealer
Yes
Employees Worked With
Jeff Franke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Ott was the sweetest sales person i ever met! The truck sold itself, but he made it fun!
May 24, 2025 -

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

May 18, 2025

Advisor Rob was courteous and excellent in communication and updating me on the progress of my car repairs. Expedited parts to ensure my car was ready promised time. Highly recommend. More

by MWASKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! Thanks again for the recommendation, and have an amazing day!

May 17, 2025

They did a very good job fixing the recalled problem in our ford maverick and came out to our house to do it More

by shop3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorene Trammel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

May 13, 2025

Prompt courteous service. Answered all questions and very pleasant experience. Will definitely come back for future service. More

by tjp90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2025

Second vehicle we have purchased from Ty at City Ford. Ty is amazingly helpful, answers any and all questions. He is the only person that we will deal with. More

by Angelahoward2432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

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