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City Automall Ford - Service Center

Columbia City, IN

4.7
382 Reviews
Call Service Center (260) 244-5111

382 Reviews of City Automall Ford - Service Center

Sort by
August 10, 2025

charged me $4100 for alb antilock break sensor and parts. I totally believe this was replacing more than needed to be replaced because they thought it was needed. I won't ever go back to them. Mary More

by marygoldwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
rob not sure
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August 09, 2025

Very professional. On time with appointments. Easy drop off time. Leaves car clean and the way you left the inside More

by POMPOM.HARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 08, 2025

Pleasant team to deal with. Very polite and quick to respond to calls and concerns. More

by MGERARDOT94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Rob!
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Aug 11, 2025 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 05, 2025

Service was great. But the last time I was at they missed worn AC belt. More

by scott_miller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dorene Trammel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2025 -

City Automall Ford responded

Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

August 05, 2025

All the employees are pleasant to work with during a difficult time with vehicle down. More

by samreinking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

August 04, 2025

Saturday service is a game changer. Hard to get service done during work weeks. Easy Saturday morning service. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

City Automall Ford responded

Bryan, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2025

Rob and the service team did a fantastic job with my truck. All issues were addressed and fixed/repaired. More

by jason.slucher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2025 -

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2025

City Ford provided excellent service on my vehicle. Service representatives were very professional, courteous, and knowledgeable. More

by ROBNETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2025

Very efficient! Price was right. Where else can you go to get a 60$ oil change! More

by tylerswoverland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

They sold me a xxx nothing but electrical issues I’ve barely had the car 2 months and it’s been in there service more than I’ve had it and surprise surprise I have to go back again after only having it b More

by adam_sanford1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Lonsbury
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

City Automall Ford responded

We regret to hear that you had this experience with us. Please contact us at (260) 244-5111 when you have an opportunity, and we will be more than happy to try and turn your experience around.

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