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City Automall Ford - Service Center

Columbia City, IN

4.7
314 Reviews
Call Service Center (260) 244-5111

314 Reviews of City Automall Ford - Service Center

Sort by
December 18, 2024

Excellent service Was very professional Service was done in a timely manner Cared about fixing issue More

by mb914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

City Automall Ford responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 08, 2024

Very prompt and profession service. The waiting area was comfortable. Refreshments were available and it had a view of the service area. Really a great place to get your vehicle service More

by fordgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

December 04, 2024

City Ford has gone above and beyond to make sure our vehicles are repaired in a timely and quality manner. Justin is great with communicating with us if something unexpected happens. More

by TODD.BROOKMYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

City Automall Ford responded

Todd, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2024

As usual the service and customer service was superb and I would not expect anything less. More

by ZWICKIEINFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

City Automall Ford responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope you have a great day!

November 22, 2024

The truck was worked on in a timely fashion. Everyone that we worked with a great job! More

by GTSALESMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2024

Awesome guy. Very helpful, and has the car guy mentality. I appreciate his caring and consideration for my issue. More

by DAVID.KELLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

City Automall Ford responded

David, thank you for your kind words and this wonderful review! We hope to see you soon!

November 20, 2024

They did a quick and quality job and the waiting room was great ti be in. More

by SYNDRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2024 -

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

Fast service and the truck was ready when it was supposed to be, good communication. More

by VFIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Huntley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bowes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorene Trammel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2024

I would recommend friends or family to city ford mechanics and service team is great. More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2024 -

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

October 30, 2024

Good service. Not sure why this needs fifteen words. Seems silly to me. Really silly More

by MULLETT311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

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