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Cities Auto Sales and Finance

Crystal, MN

4.3
26 Reviews
Family owned & operated since 2008 A+ rating with BBB
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5630 Lakeland Ave N

Crystal, MN

55429

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Showing 26 reviews

October 19, 2024

I bought Durango, the tires were bald. Tom said the tires had 30%tread left on them. Not true and with in a week I had to buy new tires and I brought it to a certified Dodge dealer to have More

by SHELLEYGLASS1901
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Steffen
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

They were able to help when I really needed help. It’s a great place to get your car. More

by ADEBOLA1221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2024

Jose was our sales rep that we worked with and he was amazing! Friendly and answered all of our questions. Dan was great from a financing side of things! Example of great service is there was something k More

by LOU HERNANDEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Jul 13, 2024 -

Cities Auto Sales and Finance responded

Lou Thank You for taking the time to give us a review! We appreciate that & your business! We will see you in the future

May 10, 2024

They really helped out especially being so far away I would recommend them to everyone More

by STACYTATRO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Steffen
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Cities Auto Sales and Finance responded

Thank You Stacy! Enjoy your new vehicle!

March 27, 2024

Good service from Mark and Tom, they help me get in a truck. They work hard to get me approve even I have challenges in my credit More

by NJM75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark and Tom
May 10, 2024 -

Cities Auto Sales and Finance responded

Thank You Norman! Enjoy that truck!

February 28, 2024

They ran my credit anyway when I told them I had a pre approval letter. They then tried to ask me for more money for a down payment when I told them what my letter said. More

by DCOLES95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Steffen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Cities Auto Sales and Finance responded

Ms Cole we explained to you at great length about the pre-approval process - We legally can't activate a pre-approval for anyone with any lender without putting you into their system as it is not an approval until we do that- That pulls your credit one time and doesn't affect you or your score in any way - without that we can't sell you a vehicle period - I'm sorry that you were confused about that and we did try to explain that to you but you would not accept that when we told you - we stayed here 3 hours past closing time to assist you getting into the Honda that you wanted so I don't understand how we did anything wrong, especially with the time element - As far as price transparency you said we weren't yet all of our vehicles have prices hanging in them and also on our website - lastly on your down payment concern we ran with what they told us upfront & resubmitted it to Capital One they immediately adjusted your down payment to the $500 you had planned on - Also at 830pm on a Saturday night we are extremely limited to our resources to do anything as most places are already closed - we're limited to a computer on the other end not a live person - from my 32 years of experience I don't think there is anything we could have done differently for you, I'm sorry you aren't happy but we did our part to the fullest extent but sometimes we just can't make people happy no matter what we do - we will let you know when your plates come in & best of luck with your Honda

January 03, 2024

I felt as through the dealership provided misinformation about my loan and used their own creditor to get a loan for the vehicle. More

by MR.JSOLOMON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Steffen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
November 11, 2023

Well tom couldnt have been a better help and i now consider him a friend! More

by JAYHEESCH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2023

Quick easy transaction. Great inventory to choose from. Very friendly respectful staff. Would recommend for all of the above. More

by GTKEEPER10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio was great to work with !
Sep 20, 2023 -

Cities Auto Sales and Finance responded

Thank You for the wonderful review! Let us know if you need anything

August 31, 2023

Twin cities auto is amazing. I have purchase my last 4 vehicles from them. Good vehicles for great prices. More

by breonew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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