Circle INFINITI

Tire problem John was very pleasant and helpful with my first service of my q50. He explained everything that they would be doing and said it would not take a long John was very pleasant and helpful with my first service of my q50. He explained everything that they would be doing and said it would not take a long time and he was right. More

A Complete Experience When you experience great service, you should share the experience with as many as you can. After my Honda died, we decided we needed something bigge When you experience great service, you should share the experience with as many as you can. After my Honda died, we decided we needed something bigger and classier, so we began searching for a QX60. After many attempts, we found what we thought was the perfect one at a "non-Infiniti" dealership, but we found out that buying a car is not just about the car, it's also about the service after you buy the car that makes all the difference. The vehicle the other dealership was selling had a Circle Infiniti logo on the back and although the distance was far, we decided to give it a shot. Normally, I don't call car dealerships, but i'm sure glad I did. Ray Andrews answered my call and wasn't pushy at all; he gathered the details I gave him and called me back with options. His attention to detail is why we drove 1 hour to Circle Infiniti. Ray blew our minds when he demonstrated nearly every feature the QX60 has to offer in very short period of time. Because of his ability to show how the features would benefit us in our daily use, we opted for all the cool stuff and are happy we made an educated decision to buy from them. They got me the interest rate no one else could and it all went through Infiniti and last but certainly not least, Ann in service accommodated us and made us feel more confident about our purchase. She was thorough, knowledgeable and quick. Even though we bought a certified used Infiniti, the experience and quality of everything feels "BRAND NEW". If you're tired of the run around and ready for a great experience, make the trip to Circle Infiniti. You will change the way you look at car salesmen, service and the whole car buying process. Thank you Ray Andrews, the fantastic finance guys, Ann Trapani, Steve Thieme, Jenn and Cathy. More

Customer Service Always a wonderful and pleasant experience interacting with all who work in this dealership. John Diletto helped me with my first oil change service. Always a wonderful and pleasant experience interacting with all who work in this dealership. John Diletto helped me with my first oil change service. He was helpful, informative and friendly. I live in Toms River and would not hesitate to recommend Circle Infiniti in West Long Branch. Thank you for your time. More

Experience After dealing with this dealership for 7 years I gave all positive things to day!! John diletto is amazing!!! I look forward to leasing another Infini After dealing with this dealership for 7 years I gave all positive things to day!! John diletto is amazing!!! I look forward to leasing another Infiniti in feb. overall rating 100%!! More

Quick and Professional My experiences with Circle Infiniti service dept has always been highly professional and honest. I would recommend them to anyone. Great place to go t My experiences with Circle Infiniti service dept has always been highly professional and honest. I would recommend them to anyone. Great place to go to. More

Amazing customer service I had to comment on how amazing the service department is. Their customer service skills are the best. Everyone that I dealt with I felt like they rea I had to comment on how amazing the service department is. Their customer service skills are the best. Everyone that I dealt with I felt like they really took their time listening to the issues I was having with my car as well as explaining why it was happening and what was needed to fix it. I can't say enough how much of a pleasure it was working with them. More

THE BEST!!!! today as i was leaving for work my car wouldn't unlock. turned out it was my battery. had it jumped by AAA and called up circle and spoke to Pam who s today as i was leaving for work my car wouldn't unlock. turned out it was my battery. had it jumped by AAA and called up circle and spoke to Pam who since i've had my car has done everything in her power to satisfy her customers. pam always goes the extra mile. she said come on in and got me a loaner car right away. she truly is a wonderful person!!!! More

Outstanding People & Service You just cannot find better people who are caring of their clients, and professional in their work....an outstanding dealership, a superior product in You just cannot find better people who are caring of their clients, and professional in their work....an outstanding dealership, a superior product in Infiniti, and the BEST service department ever ! More

Awesome Service Department It has being 6 months since I bough my Infiniti and I've experience bad service and excellent service. Not mentioning the dealer's name, located in W It has being 6 months since I bough my Infiniti and I've experience bad service and excellent service. Not mentioning the dealer's name, located in Westchester. I had minor service performed and to my astonishment my car was returned to me with the panels off under the glove-box sitting on the floor. You know I had to take a few pics and call over the service advisor. Now 2 days ago I went out to Circle Infinti to get a few things done to the car. Upon my arrival I was greeted by a friendly John Dilieto, who listened to my concerns and requests. Upon completion my car was returned to me serviced, washed, vacuumed and in one piece. I can say with full certainty Circle Infiniti Service Dept goes far and beyond and more in satisfying their customer. Way to go! More

This is what customer service should be like!!!!! Had to get warranty service done on a JX35 that I purchased used from another non infiniti dealer. Made a appointment on line and showed up for sched Had to get warranty service done on a JX35 that I purchased used from another non infiniti dealer. Made a appointment on line and showed up for scheduled service. Ms. Trapani was incredible! Told her all the things that were wrong and software updates it required. She took down info and gave me a courtesy car. She called 2 hours later and kept me informed about the service that was being done, said it would be ready late afternoon. Called in the afternoon and she said they were running late and would be ready the next day. No problem I had courtesy car. She called noon that next day and said it was done, we close at 4 pm. I went to dealer and Ms. Trapani discussed what was done and they had taken care of things I wasn't aware of. Car was washed and cleaned. I have NEVER experienced this level of customer service from a dealership in my life! Everything was taken care of in a professional manner . The General manager for this service department should be proud of his employees, because they show it. More