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Circle INFINITI
West Long Branch, NJ
1,491 Reviews
At Circle INFINITI, "customer service" means making your car buying experience as easy and enjoyable as possible. You will find a number of ways that we make customer service the basis of buying and owning a car from us.
As the exclusive INFINITI dealer in Monmouth and Ocean County New Jersey, Circle INFINITI is a family owned dealership, selling and servicing New INFINITI cars, quality Used Cars and Certified Pre-owned INFINITI vehicles since 1992. Our primary guiding principle is that “Nothing is more important than a satisfied customer, measured by the customer's criteria”. Our friendly and well trained staff strives to exceed your expectations by providing our customers a purchase, service and ownership experience that surpasses all others.
We encourage you to stop by our dealership and experience Circle INFINITI’s friendly, professional and courteous staff. We are confident that our Sales staff will exceed your expectations for personal service while they knowledgeably answer any questions as they demonstrate the inspired performance and luxury of the INFINITI line of vehicles.
Our Award Winning Service Department is here to serve you and professionally protect the investment you have made in your car. From our Valet that greets you and arranges your free loaner car when your car is being serviced, to the Service Consultants that provide expert assistance and analysis, to the certified trained mechanics that perform the service on your car, they are all here to make your experience comfortable and simple.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,491 reviews
December 07, 2019
This was our second Infiniti Q50 we leased from Circle Infiniti with Ray Andrews. Always prompt, courteous and on the mark I can highly recommend Ray to anyone who is looking for a Sales Person who unders Infiniti with Ray Andrews. Always prompt, courteous and on the mark I can highly recommend Ray to anyone who is looking for a Sales Person who understands his customer needs More
by Alex V
Employees Worked With
November 30, 2019
Leased my 2020 QX60 from Circle Infiniti. Worked with Raymond Andrews who made the whole process simple and pleasurable. Highly recommend this dealership and Raymond. Roy (a very happy Infiniti owner Raymond Andrews who made the whole process simple and pleasurable. Highly recommend this dealership and Raymond. Roy (a very happy Infiniti owner) More
by Roy
Employees Worked With
November 27, 2019
Circle Infiniti Service Dept - Tops in my book! Pam Crisafull and the entire Circle Infinifi Service Dept exceeds my expectations each and every time. I wouldn't think of bringing either of my thr Pam Crisafull and the entire Circle Infinifi Service Dept exceeds my expectations each and every time. I wouldn't think of bringing either of my three Infiniti's purchased cars More
by Joseph.Miano
Employees Worked With
November 25, 2019
Zero rating I purchased a used car (Honda pilot) in Circle Infiniti with one month warranty or 1000miles. Unfortunately, the engine light came on during the warra I purchased a used car (Honda pilot) in Circle Infiniti with one month warranty or 1000miles. Unfortunately, the engine light came on during the warranty period. I brought my car back to the dealer. After inspection, the mechanic gave me the report, that claimed “there is something wrong with catalytic converter both metal gaskets before/after and oxygen sensors on the catalytic converter. Must order OEM Honda catalytic converter.” Also the mechanic told me they replaced my defective converter with an old catalytic converter because a new one was not in stock. The mechanic promised when the new catalytic converter comes, he will change. I was satisfied and made an appointment for the following Saturday. However, I had to reschedule because my work schedule changed. When I attempted to reschedule with the salesman, he told me to just drive the car as much as I can and see if the light is on again. I decided to call Circle Infiniti directly to make an appointment but failed. Unexpected the sales manager (Steve) called me and said the same as what the salesman said “keep driving until the light comes back on”. I told him that it was not okay to have my car temporarily repaired with an old converter. He said the car was pre-owned anyway. Then I sent him an email clearly stating the whole thing. Surprisingly, the sales manager told me a new story “we had cleaned the sensor we did not change the converter. We ordered a replacement catalytic converter in the event it needs to be replaced.” Even worse Steve also claimed my Honda car was not taken to a Honda shop for any sort of problem-check or repair. All this sensor cleaning and tampering took place at a “local auto-repair facility”. Circle Infiniti should be a reputable service, so the second-hand methods they employed threw me. I even requested a service report of the work done on my vehicle to corroborate his claims, and till now, nothing has been provided. Infiniti is a big, well-established dealership who has been in this business for years. This is also part of the reason I chose to buy a pre-owned vehicle from this center. However, I was involved in many troubles. In addition, I am not sure what Steve did with my vehicle and it is now safe to keep driving or not. I even asked the executive manager for some help, but he chose to trust his employee’s words. More
by Dongxin
November 21, 2019
Tom Cavallino was a pleasure to work with and we are so happy with our new QX60! He was not only professional but cared about making sure we were happy. Our experience was positive and I'd reccomend Circl happy with our new QX60! He was not only professional but cared about making sure we were happy. Our experience was positive and I'd reccomend Circle Infiniti to anyone looking for a great car buying experience. More
by embradley
November 19, 2019
Amazing car buying experience I recently turned in two Infinitis and purchased a new qx50. My salesman, Tom C., was fantastic. He made what could have been a torturous experience I recently turned in two Infinitis and purchased a new qx50. My salesman, Tom C., was fantastic. He made what could have been a torturous experience very pleasant and easy. I would highly recommend both Circle Infiniti and Tom C. to anyone in the market for a new car. More
by alyssab
Employees Worked With
November 15, 2019
Always great service when having to deal with Pam and/or John!!! They are always ready to assist you with anything you need and I can always count on them to help! John!!! They are always ready to assist you with anything you need and I can always count on them to help! More
by Robyndelgado2918
November 06, 2019
Great dealership. Great service team. Brought my car in for service and change of tires. They always keep you updated on vehicle. Let you know what's going on. for service and change of tires. They always keep you updated on vehicle. Let you know what's going on. More
by Rechree
Employees Worked With
Other Employees :
John DiLieto, Liz Drehmann
November 01, 2019
I recently leased my second vehicle, another QX60 from Michael Fantozzi at Circle Infiniti, and my experience was once again fantastic. Before my lease was up, Michael reached out to me to see if he could Michael Fantozzi at Circle Infiniti, and my experience was once again fantastic. Before my lease was up, Michael reached out to me to see if he could assist me in any way. He told me that even if I elected to go with another brand, he’d be glad to help me with the process of turning in my expiring vehicle. I greatly appreciated that. Though I had considered another brand, I did really enjoy the QX60 and it met my family’s needs, so I let Michael know where I would need to be with my payments and he said he’d get back to me with a no-nonsense number. Being in sales myself, this is important to me. He did not disappoint. He quickly called me back with a great price on a model with even more features than the one I had previously leased from him. When I visited the dealership to trade in my 2016 and pickup my new 2020 QX60, Michael made sure I was familiarized with the new features and software updates on the newer model, and he had all of the paperwork ready to go. He once again made my car leasing experience an easy and even enjoyable one. I’d highly recommend him and Circle Infiniti to anyone looking for a new luxury vehicle! More
by derekprimont
Employees Worked With
Mike Fantozzi
November 01, 2019
pleasant and seamless Evan was a wonderful salesman and did not miss a beat! He is patient and thorough and his professionalism is unparalleled! Looking forward to many yea Evan was a wonderful salesman and did not miss a beat! He is patient and thorough and his professionalism is unparalleled! Looking forward to many years with Circle Infiniti! More
by car2019
