Circle INFINITI

I have nothing but the best things to say about Circle Infiniti. It all starts with the general manager Frank and the head of service Todd. The focus on customer satisfaction is incredible. Every perso Infiniti. It all starts with the general manager Frank and the head of service Todd. The focus on customer satisfaction is incredible. Every person that you encounter is always ready to help in any way they can. The process of purchasing our QX60 was smooth and effortless Mark is an incredible salesperson explaining all the features and answered any questions that we had. From a service perspective, I have brought the car in twice and everything was handled efficiently and professionally. Their attention to detail and follow up is very much appreciated. I would highly recommend this dealership. More

Tom is incredible to deal with. He made the entire process easy! I am on my second Infiniti and working with Tom. I highly recommend I’m! process easy! I am on my second Infiniti and working with Tom. I highly recommend I’m! More

Ann Maria Trapan has been my service advisor since 2018. Her compassion and dedication to assuring that customer service was delivered is far beyond what a customer can expect. I have always entrusted Ann w Her compassion and dedication to assuring that customer service was delivered is far beyond what a customer can expect. I have always entrusted Ann with the service of my vehicle (Infiniti QX60) and will continue to do so. Going the extra mile has made me a happy customer. More

Compared to other dealers, Circle infinity was much better to work with and purchase my car. Very organized & everything went smoothly. They are very professional. better to work with and purchase my car. Very organized & everything went smoothly. They are very professional. More

Aside from loving the quality and look of my third Infiniti SUV, the main reason I've been a customer of Circle Infiniti since 2004 is the consistently wonderful service they provide. From the time I Infiniti SUV, the main reason I've been a customer of Circle Infiniti since 2004 is the consistently wonderful service they provide. From the time I pull into the service area and am greeted warmly with a big smile from Yuri, I know I will be in good hands with Pam, Ann and Todd. And knowing that JP and Joe are working their mechanical magic on my car gives me confidence that things will be done right the first time. This is a fantastic team, and I hope Infiniti keeps turning out quality, sexy products so I can keep working with them for a long time. More

Ann needs to be cloned to work at all Infiniti dealers! She kept me well updated on the status of my repair and was absolutely terrific to work with! I was only in NJ for the weekend when my car unexpect She kept me well updated on the status of my repair and was absolutely terrific to work with! I was only in NJ for the weekend when my car unexpectedly had fuel injection issues and she saw to it my car was repaired and ready to go in time for my departure to VA on Sunday morning. She was very reassuring and an absolute pleasure to work with! More

I bought my car at Circle Infiniti in 2010 and have always had pleasant experiences with the service department. But Joe N has definitely brought a new level of customer service to the dealership. Comm always had pleasant experiences with the service department. But Joe N has definitely brought a new level of customer service to the dealership. Communication is great. He provided a detailed explanation of the needed repairs, providing pictures so that I could fully understand the issues and how they would be addressed. I trust him with my car and would recommend him to anyone looking for an honest repair. It’s always a pleasure. Thanks Joe! Thanks Circle Infiniti! More

I have only good words to say about the service we receive from Pam. She is always professional and always looking out for the customer. Great service and much appreciated receive from Pam. She is always professional and always looking out for the customer. Great service and much appreciated More

Ray Actively Listen to his customers needs and consistently demonstrate to his customers that he is in tune with their needs and their best interest. He has effective listening skills and If he do consistently demonstrate to his customers that he is in tune with their needs and their best interest. He has effective listening skills and If he does not understand a request, he asks clear, positively articulated questions. He did rush the experience, and allowed me to make my decesion at my own pace. Pam is outstanding a real pro. I bought the new car because of the service from Pam on my M37 the past few years. More

**Note: this review is an edited prior review that I left only 1 star. I feel it is only fair to edit my previous review. See below.** To make long story short, I had a very frustrating experience with a only 1 star. I feel it is only fair to edit my previous review. See below.** To make long story short, I had a very frustrating experience with a new (new to me at least) service rep at Circle, Ann Marie. The service manager, Todd, reached out to me. We spoke for almost an hour, and he went above and beyond to resolve the situation. His resolution was refreshing and well above expectation, particularly considering that Infiniti corporate said that there was nothing else that they would do. I have driven an Infiniti for the better part of the last 20 years, and prior to this frustration, I have had great experiences with both Circle Infiniti and other dealerships/service centers. Todd handled the situation incredibly well, and although I will not be working with Ann Marie, I will be returning to Circle Infiniti in the future. More