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Circle INFINITI
West Long Branch, NJ
1,491 Reviews
At Circle INFINITI, "customer service" means making your car buying experience as easy and enjoyable as possible. You will find a number of ways that we make customer service the basis of buying and owning a car from us.
As the exclusive INFINITI dealer in Monmouth and Ocean County New Jersey, Circle INFINITI is a family owned dealership, selling and servicing New INFINITI cars, quality Used Cars and Certified Pre-owned INFINITI vehicles since 1992. Our primary guiding principle is that “Nothing is more important than a satisfied customer, measured by the customer's criteria”. Our friendly and well trained staff strives to exceed your expectations by providing our customers a purchase, service and ownership experience that surpasses all others.
We encourage you to stop by our dealership and experience Circle INFINITI’s friendly, professional and courteous staff. We are confident that our Sales staff will exceed your expectations for personal service while they knowledgeably answer any questions as they demonstrate the inspired performance and luxury of the INFINITI line of vehicles.
Our Award Winning Service Department is here to serve you and professionally protect the investment you have made in your car. From our Valet that greets you and arranges your free loaner car when your car is being serviced, to the Service Consultants that provide expert assistance and analysis, to the certified trained mechanics that perform the service on your car, they are all here to make your experience comfortable and simple.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,491 reviews
February 10, 2021
Always excellent service! The team at Circle Infiniti is always thorough and courteous. You can ask for a better service experience. We are extremely pleased with everyone, but a special shoutout to Joe! always thorough and courteous. You can ask for a better service experience. We are extremely pleased with everyone, but a special shoutout to Joe! More
by Patrick
Employees Worked With
Other Employees :
Joseph (JP) Piccininno
January 28, 2021
When you drop off a car, one expects familiarity. Circle Infiniti goes above and beyond! Yuri greets you with a smile and a nod, and then Joe meets you at your door to review why you came to the dealership Infiniti goes above and beyond! Yuri greets you with a smile and a nod, and then Joe meets you at your door to review why you came to the dealership. Their work is courteous and prompt; not robotic and void. There is limited contact during this time of Covid which is a relief! A text comes when the car is ready, and, not matter who is on duty, whether it be Pam, Ann, Joe or JP, you know that the familiarity and courtesy is extended and you'll be sent off with a smile! I recommend Circle Infiniti! More
by KMROC
Employees Worked With
Other Employees :
Michele Phillips, Joseph (JP) Piccininno
January 26, 2021
The people in the service department that have taken care of me, Pam, JP and Ann Maria are very helpful and friendly. No matter who takes care of me they always go above and beyond. Excellent experience ever of me, Pam, JP and Ann Maria are very helpful and friendly. No matter who takes care of me they always go above and beyond. Excellent experience every time. More
by dnelsongto
Employees Worked With
Other Employees :
Evan Quinones, Joseph (JP) Piccininno
January 25, 2021
Joe Piccininno was awesome!! Friendly, helpful, courteous and explained the problem in great detail so i can better understand what was done. Definitely an excellent employee! and explained the problem in great detail so i can better understand what was done. Definitely an excellent employee! More
by GinaI
Employees Worked With
Joseph (JP) Piccininno
January 24, 2021
From the moment you enter the facility, you experience professional service that goes beyond your expectations. The Sales Receptionist was welcoming, friendly and helpful. During the sales process, Tim professional service that goes beyond your expectations. The Sales Receptionist was welcoming, friendly and helpful. During the sales process, Tim Ens was a great source of information. Never has a sales person reviewed in such great detail a car's features during the buying process. This was the best car buying experience I ever had. During a service visit, JP reviewed some car features and assisted with changing settings. This was beyond the scope of my service visit. Tim and JP indicated they have the same car as me which has resulted in very productive and informative discussions. The facility is clean and comfortable. Peter Polinio was busy cleaning and wiping down surfaces when I visited during the pandemic. Overall, the team at Circle Infiniti delivers exceptional service with a smile. More
by Donna
Employees Worked With
Peter Polino and Sales Receptionist, Tim Ens, Joseph (JP) Piccininno
January 21, 2021
I visited today for help with car tire warnings and several minor questions regarding my new lease JP addressed all questions and made changes to tire gauges,and secured new mats for my car. Needless t several minor questions regarding my new lease JP addressed all questions and made changes to tire gauges,and secured new mats for my car. Needless to say especially in this environment I not only felt safe but secure with my new inifinity. More
by brown48
Employees Worked With
Joseph (JP) Piccininno
January 19, 2021
I leased 4 cars from Circle Infiniti, BEST car Dealer around. Stress Free experience all four times... I will be back in 39 months, for my next car! around. Stress Free experience all four times... I will be back in 39 months, for my next car! More
by jc2451
January 16, 2021
Service and Sales team are true professional. They are always going above and beyond to take care of customers. Loyal and trustworthy dealership! Give them a A+ always going above and beyond to take care of customers. Loyal and trustworthy dealership! Give them a A+ More
by Gmarmer316
January 13, 2021
Excellent customer service this is my second vehicle I'm a very happy customer. Looking forward to a long relationship please keep up the good work 👍 a very happy customer. Looking forward to a long relationship please keep up the good work 👍 More
by Jay Tee
Employees Worked With
Tim Ens
January 12, 2021
We recently traded our Infiniti QX60 for a smaller suv for my father-in-law. We purchased both vehicles at Circle Infiniti from Tom Cavallino. He provided us with outstanding service and understood our for my father-in-law. We purchased both vehicles at Circle Infiniti from Tom Cavallino. He provided us with outstanding service and understood our needs for the vehicle purchase. Frank Gandolfo and Marcus Bowles were instrumental in closing the deal. My father-in-law couldn't make it to the dealership and they made sure that he wouldn't have to go in. They setup docusign, so he was able to sign the papers electronically from the convenience of his home. Their service department is outstanding as well. More
by Blessed
