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Circle INFINITI
West Long Branch, NJ
1,490 Reviews
At Circle INFINITI, "customer service" means making your car buying experience as easy and enjoyable as possible. You will find a number of ways that we make customer service the basis of buying and owning a car from us.
As the exclusive INFINITI dealer in Monmouth and Ocean County New Jersey, Circle INFINITI is a family owned dealership, selling and servicing New INFINITI cars, quality Used Cars and Certified Pre-owned INFINITI vehicles since 1992. Our primary guiding principle is that “Nothing is more important than a satisfied customer, measured by the customer's criteria”. Our friendly and well trained staff strives to exceed your expectations by providing our customers a purchase, service and ownership experience that surpasses all others.
We encourage you to stop by our dealership and experience Circle INFINITI’s friendly, professional and courteous staff. We are confident that our Sales staff will exceed your expectations for personal service while they knowledgeably answer any questions as they demonstrate the inspired performance and luxury of the INFINITI line of vehicles.
Our Award Winning Service Department is here to serve you and professionally protect the investment you have made in your car. From our Valet that greets you and arranges your free loaner car when your car is being serviced, to the Service Consultants that provide expert assistance and analysis, to the certified trained mechanics that perform the service on your car, they are all here to make your experience comfortable and simple.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
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Finance Experience
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Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,490 reviews
February 18, 2011
Mr. Andrew Gagliardi was a pleasure to work and true "breath of fresh air". Having purchased four vehicles from your dealership with him, lends testament to that. Your service department has been extra "breath of fresh air". Having purchased four vehicles from your dealership with him, lends testament to that. Your service department has been extraordinary, with special thanks to Pam, Michele and of course your service manager John. I apologize for not placing their last names, as I do not recall them all. Your dealership has proven to me, that SERVICE does not end when you leave the showroom. Service, after the purchase, is paramount and reflective of the integrity of your dealership. You guys are great!!! D. Scali More
by dscali
Employees Worked With
Andrew Gagliardi
February 07, 2011
I highly recommend Circle Infiniti. I have never bothered to go online and write a review simply because I have never gotten service worth writing about. This time however, the extraordinary service bothered to go online and write a review simply because I have never gotten service worth writing about. This time however, the extraordinary service I recieved calls for recognition. After years of being pressured and manipulated in my dealings with so called "luxury" car dealerships I walked in ready for battle. As I walked in I braced myself to be attacked by a salesman but that never happened. Instead, I was greeted warmly by the receptionist who offerred me a coffee and a snack in their lounge. Once I got comfortable she then introduced me to Irwin Lieberman. Irwin gave me time to explain what I was looking for and didn't rush me at all. I took a leisurely test drive and needless to say loved the car. When we returned from the test drive we talked numbers with the finance mananager, Brian Conway. I told Brian what I was willing to pay and Brian worked diligently on making that work. By the time I signed my paperwork, my monthly payment had actually gone down! Irwin kept in touch with me until my car was ready for pickup and gave me as much time and attention throughout the delivery process as he did when I initially walked into the dealership. When I picked up my vehicle the delivery coordinator Sean Donnelley walked me out to my car and articulately explained everything about my car to me. In fact, I have had questions about my car since and both Irwin and Sean have consistently made themselves available to answer any questions I may have. The same can be said for Brian Conway who promptly returned my calls when I had questions about my payment information. Even their motor vehicle clerk Dana was accomodating in making sure I got my plates and registration expeditiously. I love my car and would recommended it to my own friends and family in the market for a luxury vehicle. More
by infinitilover
Employees Worked With
Irwin Lieberman, Brian Conway, Sean Donnelly, Dana
January 18, 2011
1/24/11 6:45PM Brian Conway - Finance/Sales Manager 1/24/11 6:45PM Brian Conway - Finance/Sales Manager told me as long as I have a negative review up about their dealership that he does not want to 1/24/11 6:45PM Brian Conway - Finance/Sales Manager told me as long as I have a negative review up about their dealership that he does not want to sell me a car. Bryan wanted me to change my review about their dealership to a positive one before earning a positive experience with me. Most customers don't give a place a second chance. What is wrong with this dealership. They could have sold me a car, gave me the royal treatment and I could have updated my review of this place as a positive experience. I could not write a positive experience before one was earned. Bryan did a lot of things right but a customer like myself looks at the whole picture. Even though the little things that bothered me about this place just took preference over my whole experience. I don't like writing negitive reviews so I tried my best to give this dealership a chance to change my experience. Brian Conway told me to go buy a car from somewhere else and wish me good luck and part as friends. So thats what I will do. This place does not believe in the customer is always right theory. Just one last thought the owner of this place Ed Lennon after leaving him 3 messages and 2 emails never once contacted me back. Ed Lennon do you care about your customers? 1/24/11 Bryan sales manager explained to me that John Bistis was doing things for me behind the scenes that I was unaware of. I felt when I was there that John did not want to be there. He told me he was tired and wanted to go home. I also had no way of getting the new car and my car home. I told Brian Conway I wanted to finish the deal on Monday 1/17. Bryan did not have a problem with that but wanted me to sign all the papers and put my money down on a credit card. At this point I was annoyed and just wanted to leave and did not want to be rushed into signing papers. My kids were hungry also. I told Brian Conway I am still willing to give them my business and complete our deal we agreed over the phone before I first came to Circle Infinity. I told Brian I an willing to give them another opportunity in trying to make me a happy customer. This review and my review prior has nothing to do with the deal itself. My review was not written to try to get a better deal. It was about my experience with Bryan and John prior to finishing our deal. I am also willing to update my criteria rating with this dealership. If Circle Infinity would like to regain me as a customer and try to make me happy. But as of now I only had a bad experience there. I am willing to give them a second chance to show me what they claim their Guiding Principles to be about. Letter written on Monday 1/18/11 ED Lennon Owner of Circle Infiniti: Hi Tony Marino. I was in your dealership on Sat. 1/16. I have left a message for ED Lennon on my experience with your dealership. I know he is away on vacation so I wanted to tell you what happened in the customers words and see if you can try to make this right. Brian had John Bistis take me out for a test drive of the G25 and G37. From the way John was dressed I thought that was his job doing test drives on cars or that he worked in the service department. He never gave me his business that he was a sales consultant. By the way he was dressed I would never have thought he was in sales. John was nice at first but was a little neurotic. First my kid rolled down the window in the back a little and John got a little testy with my kid. Second he was very jumpy when I was driving and I could not understand why since I am a very good driver. I even said whats a matter to him and he told me he thought that truck was going to come over to my lane. When I was sitting down with John I explained to him while he was doing the paperwork that I had no way to get my car home. Since it was only 4:30 and your placed closes at 6:00 I said I could drive to pickup my wife. Which was about 1/2 hour away or can someone for the dealership go pickup my wife so she can drive one of the cars home. John told me he was tired and worked a long day and wanted to go home. I told John well I am sorry if your tired but I am the customer and buying a 36,000 car and that is too bad. From the way John was dressed and the cockyness about this guy I would assume he is related in someway to the family owners of this dealership. Anyway I was very annoyed by John's comments and Sales Manager Byan's pushiness just made things worse. I told Brian I would come back then Monday morning and we could finish the deal. Now at this point my kids were telling me they were hungry. Before I sat down with John I told him I was going to order a Pizza for my kids. He never gave me the opportunity or could care less if my kids got to eat. Back to Brian. When I told Brian I would come back Monday to finish the deal all he could care about it getting me to sign papers now and take a credit card payment from me. I told him we would do everything Monday. He acted like a baby and told me then we have no deal then. Now reading your Guiding Principles I had to laugh. "We listen to customers, meet their needs, and resolve their problem." Anyway I wanted to give you an opportunity to try to fix this mess and make things right. I plan on putting this review of Circle Infiniti on http://www.dealerrater.com/ this evening. Thank you More
by mr300eclass
Employees Worked With
John Bistis, Bryan Conway
November 04, 2010
The salesman gave me one price promised me it was the best price, then Brian (the so called manager)then gave me another price. Neither seemed to know what the other was talking about, went to Ray catina best price, then Brian (the so called manager)then gave me another price. Neither seemed to know what the other was talking about, went to Ray catina and bought the car without a hassle. They claim to be a Luxury dealership but act like the typical sales staff of 30 years ago, dont they realize we know all the rebates and cash back from the factory? More
by drpauld1980
Employees Worked With
Brian and John Bistis
October 21, 2010
This was BY FAR the best purchase ive been through. Quick, professional and painless. Ralph and Brian were excellent and anyone looking for a new Infiniti or a QUALITY used vehicle, needs to visit thi Quick, professional and painless. Ralph and Brian were excellent and anyone looking for a new Infiniti or a QUALITY used vehicle, needs to visit this dealership ASAP! Looking forward to starting a long relationship here!! More
by tracypolk7
Employees Worked With
Ralph Casbarro and Brian Conway
May 11, 2010
Just took delivery of our 6th (leased) Infiniti. The dealership in general and Mr. Lieberman in particular, are excellent. "Car salesman" sounds like a descriptive pejorative, but not here. He's knowled dealership in general and Mr. Lieberman in particular, are excellent. "Car salesman" sounds like a descriptive pejorative, but not here. He's knowledgeable, friendly and not at all pushy. I do my homework before choosing a car, so I know what I want - but the staff is also helpful for customers who need more info (like my wife, but don't tell her I said that). It's a pleaaure to talk about options, packages etc. and have the sales rep know exactly what I mean and get me what I want. The service department, which we have used for years, is excellent as well. Loaners are available; work done when promised. On one occasion (in 15 years+) when we had an issue about a repair, the service rep called in the Service Manager who put it right promptly and graciously. The premises are convenient, neat and attractive. Several dealerships in the area, but this is the best. We're tough customers. I don't hand out compliments freely, so this is unusual - and sincere. More
by ignotus
Employees Worked With
Irwin Lieberman
May 10, 2010
I don't usually write these reviews, but I'm feeling the urge to do so for this dealership because I was, quite frankly, surprised by how they treated me - especially their parts manager Jim Russo. I was d urge to do so for this dealership because I was, quite frankly, surprised by how they treated me - especially their parts manager Jim Russo. I was driving around in my 2002 Nissan with the "Service Engine" light on for a few weeks. As I was driving down Rt. 36 to Red Bank, I spotted this Infiniti dealership. I figured they should be able to figure out the issues with my car since Infiniti and Nissan are the same thing. I had actually gone into a few other shops previously to diagnose what the issues were. They all told me, "It could be this, or it could be that, or it could be a combination of this and that; we need more time to figure out what's wrong with it; etc.," which all sounded to me like they were going to replace everything and charge me for them. I pulled into the valet at Circle Infiniti, and was standing outside my car for a few minutes because I didn't see anybody around and I wasn't sure if I should just leave my car there. Jim came out and asked me if I needed help. He was very nice. I explained to him about the "Service Engine" light and all the things other shops told me, and Jim said it would take about an hour for him to take a look at what's going on. I was going to wait around, but, to my surprise, Jim offered me a loaner car. It was around lunch time, and he said he thought I might grab something to eat rather than wait around at the dealership. I mean, I wasn't even driving an Infiniti, and Jim treated me like I just bought a new Infiniti from him! So, I left my car with Jim, and took the loaner car to Red Bank to take care of business. Within an hour, I got a phone call from Jim. I was on my way back to the dealership, so I told him I'll be back in about five minutes. When I came back, Jim took the time to explain what was going on with my car. It wasn't one of those, "It'll be anywhere from $300 to $1,200 to fix the car" - he actually explained in details and told me what my options were. And the estimate he gave me was lower than the estimates other shops gave me as their "best case scenario." It's not true that dealerships always charge premium - at least not at this dealership. For the kind of service I received, I'd have been happy to pay double of what I paid to fix my car. I'm going to recommend this service department to everybody I know. Thank you Jim! More
by BNO
Employees Worked With
Jim Russo
April 25, 2010
After negotiating for a week or so, I was satisfied with my lease rate. There was no last minute charges when I cam to pick up my car, and it had a full tank of gas in it. Not a bad experience in comparis my lease rate. There was no last minute charges when I cam to pick up my car, and it had a full tank of gas in it. Not a bad experience in comparison to the Circle BMW dealer right up the road where I felt as if I was being given a favor to buy their car. I would go back again to Circle Infiniti. More
by karlkado
Employees Worked With
Jason Anderson
March 17, 2010
I have been having my 1995 Q45 serviced and taken care of by Circle Infinity since I bought the car back in 2000. I have NEVER been disappointed with the absolutely professional care that I have been given. by Circle Infinity since I bought the car back in 2000. I have NEVER been disappointed with the absolutely professional care that I have been given. Todd in service has been and is still tops. He is knowledgeable and explains in detail what has to be done with the car to keep it running in top condition. I have never felt that anyone at the dealership has taken advantage of me. I have spent a great deal of money at this dealership but when the car is presented to me, it always runs better than before. If Circle Infinity ever needs a personal recommendation, I'll be first in line. More
by qualoo
Employees Worked With
Todd
