Circle Hyundai

Circle Hyundai responded

This was a very bad scenario for all involved. The dealership had traded a Ford Escape Hybrid. It was put through our service department for its inspection and repair. Since it was a Hybrid we were unfamiliar with the cars engine and power plant technology. We decided to bring the vehicle to the local Ford dealer to have it serviced before offering it for sale. The customer purchased the vehicle through the internet and we agreed to drive the vehicle to a set location in New York State. We delivered the vehicle and drove back over 150 miles. The dealerships drivers didn't experience any problems during the drive or at the time of delivery. A few weeks later we were contacted about the issues with the vehicle. We sent all the service records as well as the service performed by the certified Ford Technician. We were told that the engine seized and the vehicle was to be junked. Unfortunately, due to the distance between our facility we weren't able to assist in any repair efforts. We had asked the customer to bring the vehicle to a Ford dealer to have the vehicle evaluated. They felt the independent garage had sufficient knowledge of the problem and we should provide compensation for the total loss. The customer had the opportunity to purchase an extended warranty to protect them against any losses that may occur. We are obviously not experts in the field of Hybrid technology and we are not Ford trained. The customer chose to move forward without coverage. The dealership offered to provide an evaluation of the repair needs and a fair resolution to the problem. The customer was required to bring the vehicle to the dealership. The customer declined the offer. We were not able to come to agreement. Sincerely, Customer Service Circle Hyundai

Circle Hyundai responded

Sorry for the frustration. We would like to address these concerns with the sales staff. Could you contact us at info@circleauto.com and we will speak with those individuals as to why we didn't provide the service we would like to see when guests come to our facility.

Circle Hyundai responded

The Elantra is in high demand because of its 40 MPG's and 2011 Car of the year award. Many dealers were selling the car with excessive add-ons. We don't! Unfortunately, we were not able to meet the customers price expectations and we explained it as soon as the request was made. Most educated customers will look at the invoice amounts online to see the markup that the dealer has to work with. Since the offer was below the dead cost of the vehicle you could submit that maybe the customer was being overly aggressive with the salesperson. We only had one Elantra in stock. Once sold there's non to test drive. The vehicle was sold to a happy customer. Most salespeople recognize that the customer has to be treated properly. Our staff maintains the second highest customer satisfaction score in the region. Over 45 dealers.. so they know how to treat the majority of the customers. Were sorry we made you feel like we didn't want to sell you a car. We just were not able to at your price!