Circle Chevrolet Co. Inc.

Nice, helpful, responsive Salesman, Dave Niblack We purchased a 2017 Chevrolet Traverse. Dave, the management team, and owners have been very helpful and proactive with the questions/concerns I have We purchased a 2017 Chevrolet Traverse. Dave, the management team, and owners have been very helpful and proactive with the questions/concerns I have had. I love the car and would definitely recommend Circle Chevrolet in Shrewsbury! More

Horrible experience, horrible management. I went in on Friday 5/26/17 in the evening to PURCHASE a Chevy SS. I test drive the car, the salesman didn't know much about the vehicle but the worst I went in on Friday 5/26/17 in the evening to PURCHASE a Chevy SS. I test drive the car, the salesman didn't know much about the vehicle but the worst part was management. Whoever the manager was that the sale rep had speaking to was very rude and didn't even know what they had the car listed for on their website. We could hear him tell the rep that it's going for 49,529 and then the sales rep said that online it was listed for 48,520 so the manager said fine, 48,520. We heard him yelling "we aren't giving these cars away, they have to pay for them" as he stormed out of his office. Then the rep came back and said what we had already heard from the managers office. We asked him to go back to the manager and work on the pricing for one the other SS's on the lot that had been there for a while, he just returned to us and said that the manager said "he appreciated that we came in but the price is 48,520." Please be mindful that this was on Memorial Day Weekend, at the end of the month for a car that never sold well and is being discontinued. Actually Chevy is xxxxting down the entire plant in Australia because the car it outdated and sales aren't worth keeping it open. I guess this dealership would rather sit on cars than move them and do business. Never again. More

Our salesman Kevin Gleason , was very helpful. Our salesman Kevin Gleason was such a pleasure to deal with. He answered so many questions. And helped us with every detail efficiently. Kevin went Our salesman Kevin Gleason was such a pleasure to deal with. He answered so many questions. And helped us with every detail efficiently. Kevin went out of his way to help. We were so pleased, Thank You Kevin, Louise and Bill More

Great Experience! My fiance and I were looking for our first car together and sales person Ron was really helpful! We had two cars in mind and he took us to look at bot My fiance and I were looking for our first car together and sales person Ron was really helpful! We had two cars in mind and he took us to look at both of them and gave pointers on the cars and other useful information. When it came down to actually getting the car his insight was much appreciated and now we are happily driving our Chevrolet Equinox. The people here have been super helpful and ready to answer any questions we have had. This has been a great experience for us and we will keep Circle Chevrolet in mind for the future! More

service recall appointment Service man and mechanics, very nice and knowledgeable. Lady at counter when I was paying, was texting and on a personal call, yelled at her boyfriend Service man and mechanics, very nice and knowledgeable. Lady at counter when I was paying, was texting and on a personal call, yelled at her boyfriend when a customer was calling on the phone, not professional at all. More

The worst experience I have ever had. Never will use them. In March of 2015, I brought back my vehicle to another dealership as I was having problems with my navigation system. I was told this was an after mar In March of 2015, I brought back my vehicle to another dealership as I was having problems with my navigation system. I was told this was an after market item and had to take it back to the original dealer. Please note that when I purchased the vehicle, I had no idea that they had installed an after market item. I assumed that they would put in a GM part. When I went back to the dealership, they told me that they had to contact the installer. Also of importance, is that when I purchased the vehicle with about 5 miles on it, they told me that the installer would come to my home to install the new navigation system. The called me the next day to ask if I could bring it back to the dealership, as it would be easier for the installer, which I did. The vehicle now had about 30 miles on it. When I picked up the vehicle, there was over 250 miles. I come to find out that they drove it to the installer in Pennsylvania, without my permission. When I made a stink about this, a salesman took my keys and went and filled up the tank with gas. I also found an empty pack of cigarettes under the seat!. I have brought the vehicle in 8 times for the same issue since March. Every unit they have replaced or repaired, works for 2 days and stops working. At one point, they took the unit out to be sent out for repair. They put back my original radio. It took over two weeks for the unit to come back. Once installed, the unit worked for 5 days. Then I was told that they would replace it with a totally different unit, by another installer. I dropped the car off again, on Wednesday, and was told they made need to keep it overnight, to which I agreed. The following day, the called me and stated they needed it for another night. It's now Friday. No one called me. I called the dealership around 4pm to inquire about my car. They told me that a harness needed still has not come in and it would be in on Monday. I was actually given a 110% guarantee that the vehicle would be ready on Monday. Guess what, Monday comes and the part still has not come in. On Tuesday, no one from the dealership called me to give me an update. On Wednesday afternoon, I contacted the dealership and they told me the vehicle was done and would be ready in an hour since they were going to get it washed. I picked up my vehicle at about 3:30pm. I checked to make sure everything was working. Everything looked good until I actually used the navigation system on my way home. It seemed that the system was not giving out the audio directions. I waited to get home figuring that I need to make adjustments to the unit. When I made all the adjustments, I actually put the volume on the max(100%), you could hardly hear anything. The same was happening with the blue tooth phone. I turned around and headed back to the dealership. I contacted the service rep Pete, and told him what was going on and demanded the vehicle be repaired tonight. His words were, " I can't really help you", and I told him that I was on my way and I hung up the phone. About 5 minutes later, I receive a call from the service manager, George, who asked me if I was still having a problem. I told him I am on my $&**()*^% way and will be there in 2 minutes, and hung up the phone. When I got back to the dealership, I made a spectacle of myself, I admit, yelling and using foul language, and demanded that this unit get corrected today. George reached out to the installer and who stated that the unit has to be pulled out as there adjustments that needed to be made from the inside but could not do it this evening. The installer came to my house the next morning and made the adjustments and walked me through the entire system. I come to find out that I cannot access the satellite radio(which I did have in the unit prior) because he wasn't told by the dealership. He now has to come back again to install a part so that I can access satellite radio. Once again, I have to lose more time to get this right. And let's see if this unit will work after 5 days. More

Awesome experience I have purchased at least 15 new automobiles over the past 35 years of driving and by far this was the best experience I have had buying a car. From t I have purchased at least 15 new automobiles over the past 35 years of driving and by far this was the best experience I have had buying a car. From the sales person right up to the owners of the dealership everyone was so helpful and pleasant to deal with. I highly recommend this dealership! More

Great dealership This was my second great experience buying a used vehicle from Circle Auto! Buying a car can be a little nerve-racking but everyone there was very ni This was my second great experience buying a used vehicle from Circle Auto! Buying a car can be a little nerve-racking but everyone there was very nice and helpful. More

Defective Car This dealership sold me a car that had a major electrical defect. When i bought the car, the battery was dead. When i drove off the lot the speedomete This dealership sold me a car that had a major electrical defect. When i bought the car, the battery was dead. When i drove off the lot the speedometer needle when down to 0 and back to the current speed. I had to bring the vehicle back after a month with a blown o2 sensor. About a month after that, I was driving and my engine lost power. I brought it back and it was another sensor. The same thing happened about 1.5 months later. Finally in October, i brought the car back on the 8th to be fixed again. It took them 3 weeks to fix it including replacing the Instrument Cluster and the Engine Control Module. (computer) i got the car back on Oct 31. In mid Dec, i brought it back again and they had to replace the ECM again. I was told they would put me in a new vehicle, but then got told they wouldn't do it. They didn't want to lose the money, but instead lost a customer. More

First Class Dealership My family was in the market for a 2015 Chevy Suburban due to our growing family. After months of searching, we walked into Circle and had the opportun My family was in the market for a 2015 Chevy Suburban due to our growing family. After months of searching, we walked into Circle and had the opportunity to meet PJ. He was professional, he listened to the needs of the family and knew the vehicle in and out. his dedication to a high level of customer service was evident. He even took time to get to engage our young children, which made the process even easier. At the end of the day we purchased the vehicle which will allow our 3 children and 2 dogs to travel together safely and comfortably. We will continue to purchase all of our vehicles from Circle. This was our best purchasing experience. More