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Circle BMW
Eatontown, NJ
4,097 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,097 Reviews of Circle BMW
December 04, 2022
The treatment from Circle BMW is less than one star. I never heard of paying a diagnostic fee when you are getting a vehicle fixed. This turned me right off. From there it was all down hill. Riu Cos I never heard of paying a diagnostic fee when you are getting a vehicle fixed. This turned me right off. From there it was all down hill. Riu Costa, the service rep, advised me that I wouldn't have to pay the diagnostic fee if I told them what to fix. I was PRETTY sure but not positive. Who does this? Paul Miller BMW in Wayne NEVER does this. They are MUCH better. Going to this dealership with an X5, with 62k, already on its third oil leak, the last thing I wanted to hear were bad excuses from the service rep and his assistant manager, name unknown, having black waves shoulder length hair. I advised them that my boyfriend had a 2013 Silverado with 120k miles on it with no oil leaks. Riu Costa said "Bring it in. I guarantee it's leaking". Who says that to a customer. And no, it does not have an oil leak. There certainly is no oil on the ground nor is it smoking like my garage kept meticulously taken care of, 2013 X5. The first oil leak was at 38k miles, the second was at 51k miles and now number 3 is at 62k. Most would feel my frustrations but not ONCE did Rui Costa or his assistant manager say "I feel your frustrations." or something along those lines. Instead, I got from the assistant manager, "Maybe this isn't the car for you." "Sell it! It's a sellers market." Yes, it is a sellers market but as most people know, it is NOT a buyers market. There is no inventory on vehicles for the past 2 or so years. I did not go to this dealership for a lecture on if my SUV was the car for me nor did I want to be told that an SUV with three oil leaks was not the vehicle for me. Everything I said had a snarky response. Not by one service rep but by the service rep and his assistant manager standing over me. While the assistance manager looked at my service records from work that had been done at Paul Miller, he stated "Well you got a good price here and a good price there." So am I to think this guy is going to give me a good price. Rui Costa and his assistant manager was argumentative and disrespectful. Since I take great care of my vehicles, had they said if you get it fixed here, we will put the diagnostic price of $199 towards fixing your vehicle ($1979 for the valve cover) I actually would have done it because I was desperate. So glad my boyfriend told me to walk out. I got a price for the valve cover and the spark plugs changed for $1500 from a trustworthy mechanic up north. BTW, I drove 50 minutes to be treated like garbage. I did tell them that Jennifer, from BMW of North America would be contacting them. Assistant manager, "Oh, they won't do anything." Bam!!!! Just keep it coming with attitude. He was right, Jennifer "Jennie" did not do anything BUT she was very understanding. She listenened and seemed to care even if she didn't. Im sure she didn't. Sometimes a customer needs to be heard. There is more but this is enough time wasted. Nothing will be done but I will be sure to spread my experience on social media, and tell friends and family. You lost out on $2100. That's nothing for you, I get it. If I convince a few people not to buy a BMW, it will be worth it. I have owned two BMWs. I will NEVER own another. Terrible service. Terrible attitude. More
by bseritello703
Employees Worked With
Timothy Meritzis, Rui Costa
December 04, 2022
Excellent experience at Cirlce BMW. After researching many vehicles I decided the X5 hit the sweet spot but only if I could get it with the options I wanted. Ed Lebedinshkiy encourag After researching many vehicles I decided the X5 hit the sweet spot but only if I could get it with the options I wanted. Ed Lebedinshkiy encouraged me to order from factory and delivered under the promise date. Entire process was a breeze. More
by Scott M
Employees Worked With
Carlos Lopez, Ed Lebedinskiy, Andrew Kim
December 03, 2022
My entire experience with Circle BMW and Charles specifically was pleasant and easy. He was informative, patient, knowledgable, and understanding. The vehicle is nothing short of spectacular and I w specifically was pleasant and easy. He was informative, patient, knowledgable, and understanding. The vehicle is nothing short of spectacular and I would rate my entire experience as positive From start to finish. Highly recommend! More
by kathy.dzitkowska
Employees Worked With
Charles Catania, Andrew Kim
December 03, 2022
We just bought a new car from Charles at Circle BMW. It’s the fifth new car we have purchased. All were great experiences. This was the best. Charles was patient through all of our changes and quest It’s the fifth new car we have purchased. All were great experiences. This was the best. Charles was patient through all of our changes and questions. A true professional! More
by pat_capriglione
Employees Worked With
Charles Catania
December 03, 2022
Excellent customer service with prompt and expedient service. Very professional and courteous staff that includes all levels of service. service. Very professional and courteous staff that includes all levels of service. More
by Dellamama
Employees Worked With
Ian Whalen, Ginna Carlesimo, Rui Costa
December 02, 2022
After extensive research, I settled on a BMW 440i Convertible. I located the desired car @ Circle BMW. From the initial conversation through to the final purchase, it was a very smooth transaction. E Convertible. I located the desired car @ Circle BMW. From the initial conversation through to the final purchase, it was a very smooth transaction. Everyone involved was very helpful, fair and professional. The marketing on the car was detailed and accurate. When I came in, the car was as described and the price was ageed upon with no additional fake fees and surcharges. I am very happy with the purchase and the post-sales support. I would definitely purchase anothe car from Circle BMW. More
by EmanuelReznic
Employees Worked With
Hon Fung, Carlos Lopez, Ed Lebedinskiy, Benjamin Longo
December 02, 2022
I have been going to this dealership for. more than twenty years and my vehicles service always done right the first time and that's why I keep going back. more than twenty years and my vehicles service always done right the first time and that's why I keep going back. More
by Allinm4
Employees Worked With
Bryan Raiken, Amanda Ruth, Tathiana Carrasco
