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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,007 Reviews
Call Service Center (609) 757-1686

1,007 Reviews of Ciocca Subaru of Pleasantville - Service Center

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January 11, 2025

George was excellent in assisting me. Great communication, was persistent in investigating the issues. Great job. More

by tom.szczepanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Tom, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

January 11, 2025

Subaru of Pleasantville is excellent at completing service quickly and efficiently. we are always pleased with our service. More

by LIMPEPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 11, 2025

Best dealership I've ever experienced. Fast and friendly. George is very professional and friendly at the same time. These guys always get me in and out fast. More

by GNRJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the kind words! We're thrilled to hear that you had such a great experience with us. It’s wonderful to know that George was able to provide you with both professionalism and a friendly atmosphere. We always strive to make your visits quick and hassle-free, and we’re glad we’re meeting your expectations. We look forward to serving you again!

January 11, 2025

Chris is a terrific representative for your dealership. He is professional, accurate, personable, and thorough. The service provided and the place to wait are all above average. More

by FrankPB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thanks Frank, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

January 10, 2025

I believe they are honest. They don’t try to sell service that are not needed. Their prices are fair. More

by ARTSLOMINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind review! We're thrilled to hear that you appreciate our honesty and fair pricing. Our goal is always to provide the best service without pushing unnecessary products or services. We look forward to continuing to serve you!

January 10, 2025

Great service! Friendly staff! And they are all very efficient. I am pleased to do business at this location. More

by ericcfernandez711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 10, 2025

Who is George Abrams? Salesman said tire rotation was included. I was charged extra. Bad communication. Still waiting for vehicle manual months later. Got a call that I fa More

by HPMOCNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Henry
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Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your feedback. We sincerely apologize for the miscommunication you experienced regarding your tire rotation and vehicle manual, as well as the confusion about the title pickup. This is certainly not the standard of service we strive to provide, and we appreciate you bringing these concerns to our attention. We understand how frustrating it can be when expectations are not met, and we will work to ensure better communication moving forward. Regarding the survey timing and questions about people you didn’t interact with, we’ll make sure to review and improve our process so that it’s more relevant to your experience. If you'd like to discuss this further or have any other concerns, please don’t hesitate to reach out directly.

January 07, 2025

Good array of snacks that are readily available to sample and enjoy . We especially enjoyed the Subaru Taco Fiesta cart and the various varieties of margaritas. More

by S.IMPERIALE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Flitcroft
3.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Huddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Carapella
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Ciocca Subaru of Pleasantville responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

January 06, 2025

I asked for a new wiper blade and was charged for an install fee and was never told above that till I got billed More

by DAWAL2170
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your feedback. We apologize for any confusion regarding the installation fee for your wiper blade. Our goal is to ensure clear communication, and we're sorry that this wasn't fully explained to you upfront. We’ll certainly take your comments into consideration to improve our transparency moving forward. If you'd like to discuss this further or if there’s anything else we can do to address your concerns, please don’t hesitate to reach out. We appreciate you bringing this to our attention.

January 05, 2025

Excellent and professional service. Long time customer. Highly recommended. Give it a try: Happy New Year! More

by SNAYOWITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind words and continued loyalty as a long-time customer! We're thrilled to hear that you've had excellent and professional service with us. Your recommendation means a lot, and we truly appreciate you taking the time to share your experience. Wishing you a Happy New Year as well, and we look forward to serving you again soon!

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