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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,007 Reviews
Call Service Center (609) 757-1686

1,007 Reviews of Ciocca Subaru of Pleasantville - Service Center

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January 17, 2025

I came in with an unplanned car issue and Chris took great care of me More

by PGETZLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience! We're so glad Chris was able to take great care of you during your unplanned car issue. It's always our goal to provide excellent service, and we're happy to hear that was reflected in your visit. If you need anything else, don't hesitate to reach out!

January 16, 2025

They did superb job. George also did the stellar job. Whenever I am in a jam and need help in the last minute he is always there. More

by CORDELIASUAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Flitcroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Coombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your great review! We're so glad to hear that George was able to help you and provide exceptional service. It's always our goal to be there when you need us most, and we're thrilled that George was able to deliver in those moments. We truly appreciate your feedback and look forward to assisting you again in the future!

January 16, 2025

Great service efficient staff little wait time complimentary snacks and coffee comfortable waiting room great dealership More

by SRAFTERY59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Ciocca Subaru of Pleasantville responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

January 15, 2025

I have received numerous services here. Everyone is always welcoming and answers all my questions. At times I have stopped in without an appointment and received prompt attention and good s More

by KSHENK59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

January 14, 2025

I always get get service That's why I don't mind driving from Philadelphia to get great service Ever time thank you 😊 More

by ERICCLANTON514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind words! We’re thrilled to hear that the service is worth the drive from Philadelphia. Your continued support means a lot to us, and we’re always here to provide the best experience possible. We look forward to seeing you again!

January 14, 2025

My car was fixed in a timely manner and George was as usual courteous and helpful. More

by DAN136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

We appreciate you taking the time to write us a review, Dan! Please let us know if we can do anything else to help!

January 14, 2025

George from Ciocca is the most pleasant, accommodating service person I’ve met. I have dealt with the dealership since purchasing my car from prior owner and have had no issues that weren’t addressed suc More

by Bdelorme46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your positive experience! We're so glad to hear that George continues to provide excellent service. It's great to know that you've had such a seamless experience with the dealership, and we truly appreciate your continued trust and loyalty.

January 13, 2025

The service department is by far the most exceptional of any I’ve had to deal with. I will purchase my next car from Ciocca just based on the service. More

by Capo07212016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the wonderful feedback! We're thrilled to hear that our service department exceeded your expectations. Providing exceptional service is always our goal, and we're honored to have earned your trust. We look forward to assisting you with your next vehicle purchase at Ciocca – we’ll be here to provide the same great experience!

January 13, 2025

Service good. Sales and Body Shop not so much. Would not recommend. Sent me a postcard offering 0 cost trade in but wanted to charge me $800 to take my car with 4 More

by herblewis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Carapella
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 12, 2025

Charging a $6. 99 waiting fee is totally unreasonable. Non disclosure of this fee at the very end of the invoice by your staff is also poor customer relations More

by zoppowder2018
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
George Abrams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your feedback. We apologize for any confusion or frustration regarding the waiting fee. We strive to be transparent with all fees, and we regret that this was not communicated clearly. Your experience is important to us, and we will address this internally to ensure better communication moving forward. If you'd like to discuss this further, please don't hesitate to reach out to us directly. We appreciate your input and hope to have the opportunity to improve your experience in the future.

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