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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,007 Reviews
Call Service Center (609) 757-1686

1,007 Reviews of Ciocca Subaru of Pleasantville - Service Center

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January 31, 2025

Fast, efficient and everything is great so far! We will definitely be back! Thank you! More

by ACCHARTER
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Abrams
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Jan 31, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your great review! We're so happy to hear that your experience was fast and efficient. We truly appreciate your kind words and look forward to welcoming you back in the future. If you need anything else, don't hesitate to reach out!

January 31, 2025

People are very polite. I was taken immediately. Always happy with the service I receive More

by P8ntermom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 31, 2025

George is the best service writer i've ever had to deal with. He is extremely helpful is knowledgeable friendly. And I can't say enough about how his follow up is with me for anything that I ask or anythi More

by SPMOE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All ladies that take the appointments, answer the phones and do followup
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Jan 31, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the fantastic review! We're thrilled to hear that George and the entire service team made such a positive impression on you. It's wonderful to know that their helpfulness, knowledge, and follow-up have stood out in your experience. We also really appreciate your kind words about the rest of the staff—it’s great to hear everyone made you feel welcomed and taken care of. Thank you for choosing us, and we look forward to continuing to provide you with top-notch service!

January 31, 2025

Quick response to perform work with upfront estimate. Was given a detailed breakdown of what was done for the 30,000 mile service. More

by HELEN.MACCHIAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Hi Helen, Thank you for sharing your experience! We're glad to hear that the process was quick and transparent, and that you appreciated the upfront estimate and detailed breakdown of your 30,000-mile service. We always aim to keep things clear and straightforward for our customers, and it’s great to know we succeeded. Looking forward to seeing you at your next service!

January 31, 2025

Everyone at the Ciocca service and sales is very good at listening and responding professionally! More

by rockietwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 31, 2025

Chris was very helpful. Answered all questions and took time to show me how to use a tab in my steering wheel. More

by JMILES1881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the great feedback! We’re so happy to hear that Chris was able to assist you and take the time to answer all your questions. It’s always great to know when our team goes above and beyond to make sure you're comfortable with your vehicle. If you need anything else, don't hesitate to reach out!

January 27, 2025

My appointment was scheduled on and a Saturday and within 5 minutes my car was being worked on. I was out the door with 30-40 minutes. Service advisor was efficient and polite More

by funyuns623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience! We’re so glad to hear that your appointment went smoothly and quickly. It’s great to know our service advisor made the process efficient and polite for you. We appreciate your feedback and look forward to assisting you again in the future!

January 27, 2025

Service was thorough and promo. I appreciate the clarity with which George Abrams kept me informed More

by Maui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the great feedback, Maui! We’re so glad to hear that you had a thorough and prompt experience. George will be thrilled to know you appreciated his clear communication. We always strive to keep our customers well-informed. Looking forward to serving you again!

January 27, 2025

It’s always a great service expected and received by you guys. I have never felt that comfortable and satisfied with a mechanic shop until I went to you guys More

by daniel Cardona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thanks so much for the kind words, Daniel! We’re thrilled to hear that you feel comfortable and satisfied with our service. We always strive to make sure our customers have the best experience possible. Looking forward to seeing you again soon!

January 27, 2025

Very courteous service and clear communication. I was very satisfied with the service. Thank you. More

by ADINA.LOBIONDO
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the positive review! We’re so glad to hear that you were satisfied with the service and communication. We always strive to make sure our customers feel informed and well taken care of. We appreciate your feedback and look forward to serving you again!

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