Ciocca Subaru of Pleasantville - Service Center

Always professional, always polite, a pleasure to work with. I don’t understand why I need to use 15 words when I can make my point with 10 with. I don’t understand why I need to use 15 words when I can make my point with 10 More

The service center was able to take the car right away without an appointment. They diagnosed and fixed the engine problem the same day. The charge wa very reasonable. without an appointment. They diagnosed and fixed the engine problem the same day. The charge wa very reasonable. More

Always courteous and take you within your time. Wait is not long Like going here Wait is not long Like going here More

They were very helpful and tried to solve my problems. They were also very professional They were also very professional More

The service agent was friendly and helpful but coupons should be digital and easier to apply to your service. Why do it cost $29 dollars to print the service plan? should be digital and easier to apply to your service. Why do it cost $29 dollars to print the service plan? More

Let me preface by saying the GM found a resolution and the interaction ended okay, but, I bought a 2024 Ascent with the LED upgrade and all but two interior lights were NOT LED. The first time I drove it the interaction ended okay, but, I bought a 2024 Ascent with the LED upgrade and all but two interior lights were NOT LED. The first time I drove it in the dark after buying, I realized and brought it back for service. First they told me there was a nation wide back order on my parts. Then they told me the yellowish lights “are LED” it just “didn’t look like it” because they aren’t the bright white LEDs that they normally use. Then they told me it was a manufacturer error and there’s nothing they can do about it. When I insisted I wanted to either receive the bright white LED upgrade package that I purchased as it is described on Subaru’s website or to be reimbursed monetarily for the package I purchased and didn’t receive I was shuffled from person to person (some helpful - some rude or useless), and eventually made our way up to the top. The GM came to a resolution and got me the upgrade package but by using 2023 parts, which was fine as long as it was still covered under the warranty. The biggest issue for me was the lying. More

George Abrams and the service tech provided outstanding service, I had brought in our Forester for a CVT fluid change and a front differential oil change, I had called George previously to set up a service service, I had brought in our Forester for a CVT fluid change and a front differential oil change, I had called George previously to set up a service appointment which he did in a prompt way, I like that he always returns calls with scheduling and service status updates, great job as always. More

Very professional staff ,explain everything into details, well manners with big smile and listen what we have to say and asked questions, I would recommended this place with no question about, big stars for well manners with big smile and listen what we have to say and asked questions, I would recommended this place with no question about, big stars for all ambassadors who work at this place , Brianna you are the best thank you for your help and understanding More

The service area was clean and comfortable. The service was done within the expected time. The free car wash is a nice feature. The service was done within the expected time. The free car wash is a nice feature. More