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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,007 Reviews
Call Service Center (609) 757-1686

1,007 Reviews of Ciocca Subaru of Pleasantville - Service Center

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December 14, 2024

I checked in at 8 a. m. got a cup of coffee and starting to read an article in a magazine when I was contacted by a Ciocca rep who gave me a report on the condition of my More

by RMAKO999
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience! We're glad to hear that your visit was quick and efficient, and that you were able to relax with a cup of coffee while we took care of your Subaru. It's great to know that our team kept you informed and got your vehicle ready in such a timely manner. We appreciate your feedback and look forward to serving you again soon!

December 14, 2024

Everyone whom I dealt with, starting with my initial phone call to Christina, were extremely helpful and understanding of my situation. More

by SWALLOWTAILSTUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina
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Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We're so glad to hear that Christina and the rest of the team were able to assist you and understand your situation. Providing helpful and compassionate service is always our priority, and we’re happy to know we met your expectations. We truly appreciate your feedback and look forward to helping you again in the future!

December 12, 2024

Very good service. Seemed knowledgeable/diagnosed & fixed our problem. Arranged for lender car. Pleasant & straightforward. More

by lmf243
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our service team. It's great to know that we were able to diagnose and fix your issue efficiently, and that the loaner car made things easier for you. We appreciate your kind words and look forward to assisting you again in the future!

December 11, 2024

The entire process was easy. Efficient check in, timely work and I liked the video of work . More

by joanglick200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your great feedback! We're so happy to hear that your experience was easy and efficient. We’re glad you appreciated the timely work and the video update – we aim to keep our customers well-informed throughout the process. We look forward to serving you again in the future!

December 09, 2024

ALWAYS RECEIVE EXCELLENT SERVICE, PEOPLE ARE FRIENDLY, EXPERIENCED & DO THEIR BEST TO MAKE YOU COMFORTABLE WHILE YOU WAIT! More

by LADYMJANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TYLER HAINES
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Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your continued trust and kind words! We're so glad to hear that you always receive excellent service and feel comfortable during your visits. Our team strives to provide a friendly and experienced experience, and we truly appreciate your feedback!

December 08, 2024

Professional prompt courteous friendly Answer questions. Desire to satisfy customer. Comfortable waiting area. Good communication More

by michaelamartucci.mm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful review! We're delighted to hear that you experienced professionalism, promptness, and courteous service throughout your visit. We're also glad you enjoyed the comfortable waiting area and good communication, and we truly appreciate your feedback!

December 08, 2024

He was great. Service was quick and I like them washing my car. Although I am still dealing with the phone charger that is not working. He was not willing to take More

by jespo5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our quick service and appreciated the car wash. We apologize for the issue with the phone charger and understand your frustration. Please don't hesitate to reach out, and we'll do our best to get it resolved for you!

December 07, 2024

Always good with getting me just the service I want. Comfortable waiting area with a great coffee machine. More

by bmachotka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

December 07, 2024

Truly the best dealership I ever dealt with. Breath of fresh air. Thank you👆Much More

by BSOAPY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thanks for sharing your experience with us, Bsoapy! If there is anything else we can do to help just let us know! Have a great day!

December 07, 2024

The staff is always professional and pleasant. When I have a problem or need help about something, It is resolved quickly. More

by BARBARA.ALSTON31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind words! We're so glad to hear that our team consistently provides professional and pleasant service, and that your concerns are addressed quickly. We truly appreciate your feedback and look forward to continuing to assist you!

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