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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,007 Reviews
Call Service Center (609) 757-1686

1,007 Reviews of Ciocca Subaru of Pleasantville - Service Center

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December 21, 2024

Quick and easy, service workers were very straight forward, and very easy to talk to. More

by cstruett8213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your feedback! We're glad to hear that your experience was quick, easy, and that our service team was straightforward and easy to communicate with. Providing a smooth and hassle-free experience is always our goal, and we’re happy we could meet your expectations. We look forward to serving you again in the future!

December 21, 2024

Chris was very kind and informative. He Kept me informed of what was going on. More

by NANCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience! We're so glad to hear that Chris was kind and kept you well-informed throughout the process. Clear communication is important to us, and it's great to know Chris made your experience more comfortable. We appreciate your feedback and look forward to assisting you again!

December 21, 2024

I like your delership service ane your work is smooth and nice thank you for regards More

by TJEAS291178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Simms
4.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Huddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jyorj
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Dec 23, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind words! We're so glad to hear that you've had a smooth and positive experience with our dealership and service team. Your satisfaction means a lot to us, and we truly appreciate your feedback. We look forward to serving you again in the future!

December 21, 2024

I just love the service there, you guys were my spot for any kind of mechanical work or just for an oil change when I used to own a Subaru, and now that I have a different car I wouldn’t change you guys for More

by daniel Cardona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your loyal support and kind words! We’re thrilled to hear that you’ve trusted us with both your Subaru and your new vehicle. Providing excellent service and efficiency is always our goal, and it means the world to us that you’ve chosen to continue with us for all your mechanical needs. We truly appreciate your feedback and look forward to taking care of you and your car for many years to come!

December 21, 2024

They were extremely helpful. I was upset about getting stuck on the highway and when I arrived, they were calming and hopeful that I would get my car back in a few days repaired. More

by ALLMYCALLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience! We understand how stressful it can be to have car trouble, and we’re so glad to hear that our team was able to help calm your nerves and provide reassurance during a tough situation. We’re committed to making sure you’re taken care of and your vehicle is back on the road as quickly as possible. If you ever need anything else, don’t hesitate to reach out. We truly appreciate your trust in us!

December 16, 2024

My experience with the service department has been excellent. They are always very helpful and responsive to my concerns. More

by BSHOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful review! We're thrilled to hear that your experience with our service department has been excellent. Our team strives to be helpful and responsive, and it’s great to know we’ve been able to address your concerns effectively. We truly appreciate your feedback and look forward to continuing to serve you!

December 15, 2024

New break pads and they also gave my Subaru a bath. Sweet! Happy Holidays Ciocca. More

by clip4art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon. Happy Holidays!

December 14, 2024

Very polite, respectful and helpful. It was my pleasure to work with him on my issue. More

by CHILL654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 14, 2024

George was very helpful, as usual. The service was completed in a timely manner. The cost was higher than expected. More

by carolyn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your review! We're glad to hear that George was helpful and that your service was completed in a timely manner. We understand that the cost was higher than expected, and we appreciate your feedback. We always aim to provide transparency and value, and we'll work to ensure a clearer experience in the future. Thank you for choosing us, and we look forward to assisting you again!

December 14, 2024

Cole Bloomer help us find the red Subaru outback we really wanted. VERY pleased. Ready for our trip across country. Thank you.! More

by ECHOESOFLBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful review! We're so glad to hear that Cole was able to help you find the perfect red Subaru Outback. It's great to know you're pleased with your purchase and ready for your cross-country trip! We appreciate your feedback and wish you a safe and enjoyable journey. Thank you for choosing us!

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