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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,007 Reviews

1,007 Reviews of Ciocca Subaru of Pleasantville - Service Center

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February 25, 2025

George always does a great Job. I was in and out in less than an Hour. More

by TBDKRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

February 25, 2025

Friendly, helpful staff stand behind their product to ensure the customer is 100% satisfied with their service department. They even gave me a loaner card to use while my vehicle was being worked on. More

by BELLAIRIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dom Simm
Feb 26, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our staff and service department. Ensuring our customers are 100% satisfied is always our top priority, and we're glad the loaner car made your experience even more convenient. We truly appreciate your feedback and look forward to serving you again in the future!

February 19, 2025

George is very good at his job. I enjoy his genuine greeting. He always keeps me updated on service being done and his on time promises are always accurate. I trust him with his re More

by iflyifr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind words! We're so glad to hear that George has been providing excellent service and building trust with you. It's great to know his communication and punctuality have made a positive impact. We appreciate your feedback and look forward to continuing to serve you!

February 17, 2025

Chris was honest and sincere when he spoke about what they found with their inspiration. Service was fast too. More

by rcarpe2074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind words! We’re glad to hear that Chris was able to provide you with honest and sincere information, and that your service was completed quickly. We always strive to be transparent and efficient, and we’re happy to know that made a positive impact on your experience. We appreciate your feedback and look forward to serving you again in the future!

February 16, 2025

Overcharged for service. Was a simple problem and a Quick Look would have solved issue More

by RMHFAMILYMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Ciocca Subaru of Pleasantville responded

We apologize for your experience with us. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (609) 646-1500 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

February 10, 2025

Nice time, Chris explained everything clearly and I felt like I understood everything that was going on. More

by PAT.FASANO
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Carapella
Feb 11, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Pat! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

February 09, 2025

So this dealership has always been 100% professional caring kind respectful helpful and just all around number one in my book. I went in for a oil change and I was reminded that I had a warranty on my v More

by kindnesswins591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the kind words and for sharing your experience! We’re thrilled to hear that our team went above and beyond to help you save over $2,000 by reminding you about your warranty coverage. It’s always our goal to provide professional, caring service and to ensure our customers get the most out of their vehicles. We’re so glad we could assist you, and we truly appreciate your trust and loyalty. If you ever need anything else, we’re here to help—thank you again!

February 09, 2025

George is a very friendly and knowledgeable and cooperative service representative. I also acknowledge Kevin Boyle,Tyler & my salesman More

by Cdrjrmusn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Flitcroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the wonderful review! We’re so glad to hear that George was able to provide you with friendly, knowledgeable, and cooperative service. It’s also great to know that Kevin, Tyler, and your salesman contributed to making your experience positive. We truly appreciate your feedback and will be sure to pass along your kind words to the team. If you need anything else, don’t hesitate to reach out!

February 09, 2025

I was welcomed and checked in. The car was ready in less than an hour. They even washed it. More

by LJERUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review! We’re thrilled to hear that you had such a positive experience with our team. It’s awesome that your car was ready quickly, and we’re glad we could add that extra touch with a wash! If you need anything else in the future, feel free to reach out. We’re always here to help!

February 07, 2025

George is always pleasant, patient and polite. We can always count on our questions and concerns to be addressed fully. More

by RPEAR12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Ciocca Subaru of Pleasantville responded

RPear, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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