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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,207 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,207 reviews

August 08, 2024

I've always received great service. Everyone is pleasant and helpful. My service is always done on time. More

by TGDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
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Aug 08, 2024 -

Ciocca Subaru of Pleasantville responded

We are so glad to hear this, Tgdel! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 08, 2024

Outstanding customer service! I was pleasantly greeted. George Abrams immediately checked me in and coordinated a service technician, Bill, to assess my vehicles issue. Later More

by John D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abram, Bill (lead technician), Brianna White
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Aug 08, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 08, 2024

Excellent to deal with. George always keeps up up to date on your vehicle’s service. More

by BRUCE1156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Report | Print
Aug 08, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Bruce! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 08, 2024

My experience with your service department manager was great but getting to him wasn’t easy. Your scheduling personnel was not very accommodating. It was however noticed that after I had left a message fo More

by OZZIESQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Aug 13, 2024 -

Ciocca Subaru of Pleasantville responded

Hi Ozziesqueen, thank you for the review of our service department. We apologize you had trouble getting into contact with us and we will be sure to address this for all future calls. Thank you for bringing this to our attention!

August 07, 2024

Eazy drop off and pick up informative all day with anything that the car needed More

by mwcar72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Report | Print
Aug 08, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review, mwcar! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

August 07, 2024

Brianna was very helpful and thorough. She got me a loaner car too. Very friendly! More

by lpolson1715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela, Brianna White
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Aug 08, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 07, 2024

Easy to talk too and get a hold of, service completed in a timely manner More

by scattergood25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Aug 08, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 07, 2024

They made me feel comfortable and they were very kind and friendly. They took care of all my needs More

by sohanmunir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Report | Print
Aug 08, 2024 -

Ciocca Subaru of Pleasantville responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

August 07, 2024

The service center is professional, courteous, and knowledgeable. They keep you informed every step of the way. More

by JOHNC7K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Report | Print
Aug 08, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the wonderful review, John! Our entire team really appreciates it! Let us know if we can help with anything else!

August 07, 2024

Friendly, convenient, and easy to make appointments. Timely service, but expensive. Phone number on email/link was"out of service." More

by KRIS.MCCARTHY323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Report | Print
Aug 08, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your feedback, Kris. We apologize if you feel our pricing is too high, as well as the phone number being out of service. We will bring these items up with our management team to be addressed. Please reach out at (609) 286-7304 if you would like to discuss anything further.

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