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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,206 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,206 reviews

September 02, 2024

Service was outstanding . Personnel so courteous; their communication of problem and solution was prompt and clearly stated. We were able to have a loaner so our vacation was More

by Anne Cliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
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Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Subaru of Pleasantville your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

September 02, 2024

Great customer service and they always do a great job on my car! Would give 5 stars but prices can run slightly high. More

by cspatierno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George-Service
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Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for the review regarding our service department and team members! We apologize if you feel our pricing is too high.

September 01, 2024

Always friendly, fast and great service. It’s nice that they are organized and take care of their customers well. Brianna is always very helpful. More

by quikster33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Report | Print
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 01, 2024

I received excellent service from the dealership’s service department. Friendly staff, prompt communication, and good care for my vehicle. Highly recommend! More

by G169749
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

September 01, 2024

Staff was very courteous and helpful. I loved the video e-Mail that showed what was wrong with my car. Problem was promptly fixed. More

by Karen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Report | Print
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Hi Karen, thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 31, 2024

I’m happy with the dealership and with everyone there that helped me with the leasing of my new car. More

by MURRAYRAPOPORT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Coombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

August 31, 2024

Always professional, always polite, a pleasure to work with. I don’t understand why I need to use 15 words when I can make my point with 10 More

by DEBRAORZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
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Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 31, 2024

The service center was able to take the car right away without an appointment. They diagnosed and fixed the engine problem the same day. The charge wa very reasonable. More

by jkopesky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Adams, Brianna White
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Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thanks Jkopesky, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

August 31, 2024

Always courteous and take you within your time. Wait is not long Like going here More

by retmcc53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Report | Print
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

We're so glad to hear it! Thank you for the great review, retmcc! We're always here to help if anything else comes up!

August 31, 2024

Did not do a good job on the service bring it back for service a problem that did not exist More

by STANATWESD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna White
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