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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,368 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,368 reviews

July 06, 2023

Joseph did an amazing job working on my car. Great job at fixing the breaks and seized caliper. Josh was awesome setting everything up. Thanks guy! More

by AMorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Josh
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

AMorris, thank you so much for your kind words! We are thrilled to hear that you had an amazing experience at our dealership. Providing exceptional service and genuine care for our customers is always our top priority.

July 06, 2023

I felt taken I was advantage of by this dealership over charged immensely, for services that seemed unlikely preformed, More

by michelled930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure service department
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Jul 10, 2023 -

Ciocca Subaru of Pleasantville responded

Hi Michelle, we apologize for your experience with our Service Department. We strive to offer the best, up-front service and we are sorry we missed the mark for you here. We understand a manager has already reached out and offered a complimentary service to you. If there's anything else we can do, please reach out to us at (866) 771-8269. Thank you for your feedback.

July 06, 2023

The customer service is excellent. George has helped us maintain our Suburu’s. He is pleasant and remembers to check everything. More

by Brown Sunflower
Recommend Dealer
Yes
Employees Worked With
George in parts and service
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that you had an amazing experience with our dealership and that our team provided you with exceptional service.

July 05, 2023

Always an incredible experience. Have now bought 3 cars for ourselves Crosstrek Sport, Brz and now a Limited Wrx. Also brought a close family friend who bought a new Forester Sport. More

by MAYERJPAULA2100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Junk. Service manager. One of the main reasons we come back. Service is always exceptional. , Tyler Haines
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the great review, MAYERJPAULA2100! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 04, 2023

Nick was very easy to work with! He knew all about the vehicle and answered all our questions! Would recommend him to anyone looking to purchase a new car. More

by JEN99H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Jen, we know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

July 03, 2023

Maintenance was performed as described. Service representative was friendly and knowledgeable. All coupons that were applicable were accepted. More

by soltromb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Junk
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for trusting us with the service of your vehicle and taking the time to leave an excellent review. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

July 03, 2023

I’ve had no problems with bringing the vehicle in for service my appointment is always on time and they have the vehicle back within an hour while I wait More

by Thegeb69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McCusker
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Thegeb69! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

Jul 05, 2023 -

Thegeb69 responded

You’re very welcome keep up the good work

July 02, 2023

Excellent service by customer oriented and friendly personnel. Appointment was on time and done timely. More

by LPJANSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh. In Service
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

July 02, 2023

My happiness there one objective proven over and over again alway checking if there's anything else they can do to make my car me happy high recommend service department More

by Dan hopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Simms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bekete
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Dan, finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

July 01, 2023

J. Junk has always been cordial and thorough in processing service materials. Always pleasant. Just because many local dealers or car repair shops charge a rate for service similar to Ciocca, do More

by sgrandma514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Junk
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We apologize if you feel we have high rates, we will review your comments with our team.

Jul 06, 2023 -

sgrandma514 responded

Seldom have I ever had a response back from a survey. I appreciate that you are going to review my concern for service cost. Cars are necessary in our lives for multiple purposes.. My Subaru cost me $15,000 more than my three bedroom ranch house that was on an acre of land. I know the economy has a lot to do with cost, but that doesn't mean people can afford the high service and repair costs.. My service cost me approx. 540 dollars. Never in my life have I spent this much money on other vehicles such a a Jeep Wagoneer, Toyota 4-Runner or a Honda Pilot. Surely the Ciocco conglomerate can afford a service cost reduction for its customers.

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