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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,371 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,371 reviews

July 20, 2023

Hoel, Ryan, Anthony , and Nick: super professional, congenial, and courteous. I highly recommend all of them . More

by mwoods1012@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McCusker
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Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thanks for sharing your experience with us, Mwoods! If there is anything else we can do to help just let us know! Have a great day!

July 20, 2023

They were very helpful and did go above and beyond my service needs and questions More

by Thegeb69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McCusker
Report | Print
Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

Jul 24, 2023 -

Thegeb69 responded

I’ll continue to use the sales and service departments

July 20, 2023

Service manager kept me well informed during the service. Had no problems receiving a loaner car for the day More

by LOUANNEVANS2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review, Louanne! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

July 20, 2023

Everyone at this dealership is very friendly and helpful. Will do whatever is necessary to make you happy and get you the best deal available for your needs. More

by AJSAR55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Fagan, Ashley Cesaretti, Tom Bekete, Ryan McCusker
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Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review, AJSAR55! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

July 19, 2023

Excellent service, . .Extremely helpful and courteous..We loom forward to having our car serviced at Ciocca in Plasantville knowing it will be a totally pleasant experienc More

by wilphyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Flitcroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

July 19, 2023

Joel, Ryan, Anthony, and Nick were all very professional, courteous, and pleasant. Great experience. Highly recommend! More

by mwoods1012@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 19, 2023

Great team very professional and kind. The process was fast and seamless. I was very impressed with the quality of service. More

by eliahoum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Flitcroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Pizzi
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Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

July 19, 2023

I traded my car in and after signing the paperwork I was told I will need to wait “weeks” before I receive my payment. I traded my car in 4 days ago, and can still see my car loan has not been paid. So I ha More

by HELENHELTH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Collier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick
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Jul 25, 2023 -

Ciocca Subaru of Pleasantville responded

Helen, we apologize for your experience with our dealership. We understand a manager has already been in touch regarding this situation. If there is anything else we can do to help, don’t hesitate to contact us at (866) 771-8269. We greatly appreciate your feedback.

Jul 29, 2023 -

HELENHELTH responded

Two weeks later and still no payment but they have my trade-in car listed for sale on their website. I was told this week they were waiting on my title. It’s nice to know they can sell my car and get money for it, but I just need to wait for my money. Such a disappointment. Wouldn’t recommend this place to anyone.

Aug 18, 2023 -

HELENHELTH responded

Well over one month now and I have not received my payment for my vehicle. Which has been sold now by the dealership. So they get paid for my vehicle before I do. I’ve called several times and nobody seems to know anything, nor do they offer to help resolve the issue. THE WORSE PLACE!

July 18, 2023

Always have a great service experience many thanks George and company great job and highly recommended! More

by Xcelcor_design
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Xcelcor_design! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

July 18, 2023

My service person, Josh, is always friendly and very helpful. He always explains what is being done to my Subaru. The waiting area is always clean. If I happen to get a loaner car, Josh explains the wor More

by jeanner1017
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Junk, my service guy. The best!
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Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review and for your kind words about our excellent service and friendliness. We appreciate your business and we're glad to hear that you had a positive experience with us.

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