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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,915 Reviews

167 NJ-31

Flemington, NJ

08822

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3,915 Reviews of Ciocca Subaru of Flemington

November 11, 2024

I really want to like this dealership but we have had a problem with 3 out of the last 4 service visits. We have complained, wrote negative reviews but nothing ever changes. I really don't know what to s More

by FLC
Recommend Dealer
No
Employees Worked With
Jeff Aranjo, Michael Homeijer, Corey Smith
Nov 12, 2024 -

Ciocca Subaru of Flemington responded

Thank you for the review. It's disappointing to hear that your recent experiences with our team have not met expectations. We appreciate this feedback and will certainly keep it in mind for future improvements to our service & processes. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Michael Castor - General Manager - mcastor@cioccadealerships.com

November 09, 2024

Took my WRX for a 30k service. I was moved to 'waiting' status, offered a loaner, and given a ride instead to and from a coffee shop. When I scheduled the service, I'd been tol More

by Mark H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cholo Flores
Nov 11, 2024 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 08, 2024

It was a friendly, helpful and an overall pleasant experience from the staff at this location. More

by aSubieGuy23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Pelaez, Joseph Holbacz
Nov 11, 2024 -

Ciocca Subaru of Flemington responded

Thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

November 05, 2024

Curtious, very helpful wanting to match you with exactly what you are looking for. Would go there again or refer them More

by Connellylinda4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan. (Jon) Scsrsfile, Michael Castor
Nov 05, 2024 -

Ciocca Subaru of Flemington responded

Connellylinda4, we're delighted to hear that our team at Ciocca Subaru of Flemington provided such courteous and helpful service. Thank you for considering us again in the future and for any referrals!

October 13, 2024

Very caring and thoughtful professional support. our family thanks you for the fine work 🙏. we are feeling the love!! More

by Hp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Eric Henderson, Kyle Opie, Michael Castor, Jeff Aranjo, Michael Homeijer, Corey Smith, Joe Rivera, Alex LeVicchi
Oct 14, 2024 -

Ciocca Subaru of Flemington responded

Thanks Hp, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

October 10, 2024

Responsive to my needs. Great communication. Staff was friendly and supportive. Work was done in a quality manner. More

by zmiracle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Aranjo, Michael Homeijer, Corey Smith
Oct 11, 2024 -

Ciocca Subaru of Flemington responded

We're delighted to hear that our team at Ciocca Subaru of Flemington provided you with great communication and quality service. Thank you for the positive feedback!

October 07, 2024

Service work performed as requested and an explanation of recommended future service items communicated to me. Car got into service bay 55 min. after arrival and check-in. More

by jsbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph ___
Oct 08, 2024 -

Ciocca Subaru of Flemington responded

We appreciate you taking the time to write us a review, jsbaum! Please let us know if we can do anything else to help!

October 01, 2024

Smooth, informative and timely customer service from dropping off my vehicle to completion of service. More

by Primeskateshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Olivo
Oct 01, 2024 -

Ciocca Subaru of Flemington responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 19, 2024

Everyone was friendly, attentive and professional! Matt was wonderful to work with! Great salesman. Finance people were great as well! 10 out 10 all around! More

by Lisa S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Boyce
Sep 19, 2024 -

Ciocca Subaru of Flemington responded

Lisa, we're delighted to hear that Matt and the team at Ciocca Subaru of Flemington provided you with such a positive experience. Thanks for your feedback!

July 18, 2024

Great dealership, decent and honest sales reps (no xx). We did not intent to get a car but came out with one after test drove the WRX. Love the ride!!! The buying process was painless. Matthew was very hel More

by Julie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Plante, Matt Boyce
Jul 19, 2024 -

Ciocca Subaru of Flemington responded

Julie, we're delighted to hear that Matthew and the team at Ciocca Subaru of Flemington made your recent purchase a smooth one! Enjoy your new WRX and thanks for recommending us!