Ciocca Subaru - Service Center

Excellent help for out of staters Our vehicle needed a check for a fuel consumption test and even though we were from out of state, Kevin graciously helped us with our test. His people Our vehicle needed a check for a fuel consumption test and even though we were from out of state, Kevin graciously helped us with our test. His people were professional and courteous. The facility immaculate. Thank you Kevin. We will certainly recommend you to anyone. More

Efforts to please Dropping off my Subaru Forester at 7:35 (just after opening) for new tires, oil change and brake check. Expected to be ready at noon, I left with a v Dropping off my Subaru Forester at 7:35 (just after opening) for new tires, oil change and brake check. Expected to be ready at noon, I left with a very nice, clean and relatively new Legacy (my choice of a few vehicles). Within an hour I received a call regarding flushing fluids and additional lubing of certain joints. Upon return at noon, the car was not ready and the person to finish was MIA. The service manager updated me a few times, I let him know my concern with getting out before 1PM for a conference call. While the car was not completed until shortly after 1PM, I think the goal of the team was to please and I am happy overall with handling the delay. I think they need to be a little more conscious with their scheduling, hence, they lost a star. More

Extremely Dissatified - Irate to be Honest We needed a number of things serviced on our car, including state inspection, tire rotation, a re-programming of the computer due to a recall a We needed a number of things serviced on our car, including state inspection, tire rotation, a re-programming of the computer due to a recall as well as having a piece of under body trim re-attached. We live in Reading, PA, so we made arrangements to bring our Subaru Forester in on Dec 9, 2016 for service. We made an appointment for 10:30am and arranged for a loaner car, figuring my wife and I would do some Xmas shopping, since we had been told that the work would take about 3 hrs.. I took a day’s vacation to tend to this. My wife and I arrived right at 10:30am and as they were writing up the work order the gentleman waiting on us said he was running behind and wasn’t sure when he could get to our car. I indicated very clearly that I had taken vacation to do this and driven the 45 minutes from Reading and I wasn’t planning on this being an all day event and that I wasn’t prepared to spend all day in Allentown. He said he’d try his best. My wife and I left and went shopping and were just finishing lunch at around 2pm ( so now 3-1/2 hrs has gone by ) when her cell phone rang and it was the same man from the service dept calling to let my wife know that they had not started the car yet, but wanted to make sure we were good till later in the day, maybe as late as 6pm. My wife handed me the phone and needless to say I was more than irate! I told him that I would be there in a few minutes to get my car and I hung up on him. A few minutes later one of their service mgrs. called ( Lauren?) and said she would try and put two people on my car right away and see what they could get done – I told her do not start working on my car – I had to head home as I had 4 dogs at home that needed to be let out, that I could not waste anymore of my day dealing with their ineptitude. I went back to the dealer and let Lauren know in no uncertain terms how unhappy I was. Their salespeople really sell their service dept and when I finally needed service I find out an appointment isn’t really an appointment for anything other than spreading out the customers so they’re not jammed filling out work orders all at one time. She asked what Ciocca could do to make things better and my wife told her to buy back our lease – she thought my wife was kidding – my wife was dead serious. I then asked to speak to the salesman who we leased from. His name is Christian Rivera – one of the nicest young men you will run into. I let him know that the service people were really screwing him and the other salespeople by doing such a poor job holding up their side of the business. We had bought a Forester in Oct 2105 and my wife had a terrible roll over accident and her Forrester was totaled, and then we leased this one to replace that vehicle in Dec 2015. Christian worked with his sales manager and offered to have their service dept come to our house in Reading, pick-up the car, leave us a floater and return the car – all in the same day. Christian told us to call him the following week and it would be all arranged. My wife did just that and decided to give them the benefit of the doubt. She called the next week and my wife made the arrangements for Ciocca to take care of everything on Wed, Dec 14th. Ciocca picked the time and said they’d be by at 10:30am to get her car and leave the loaner. So on Wed, Dec14th, shortly before 10:30am, the service dept calls and indicates that they wanted to get directions before they head to Reading to pick-up the car. They indicate that they are running behind and won’t be there for a while. My wife asks how they expect to get the car, head back to Allentown, service it and get it back to her by evening. They tell her she’ll have the loaner, so they’ll just bring her car back the next day on Thursday, Dec 15th. Nice idea but we are leaving for vacation on the 15th and need the Subaru. She told them to forget the whole thing. When we came back from our vacation I had my regular mechanic perform all the work other than for the computer recall. Once again an appointment means absolutely nothing. And once again I let Ciocca know how unhappy I was, and they are very sorry once again and they are short-handed and on and on and on. And I should have known better – you know the expression – fool me once shame on you, fool me twice, shame on me. The chance of them getting their act together in a few days was probably unlikely, but I fell for it anyway. I once again let Christian know that for having bought two cars in a year, as well as sending others to Ciocca, that I felt terribly let down by their service. They really push after the sale to have their customers give them 5 star ratings about the experience they had at Ciocca, which we did at that time. Now it’s time to single out the service dept and rate them for what they are worth – which is NO STARS. Mr Ciocca ought to be ashamed of the effort they are all making in the service dept. I for one will never buy another car from them and my wife’s offer on how to make this good still stands – buy back our lease Mr Ciocca! You should have taken some of the money from the service dept waiting area facelift and spent it on hiring more competent service employees. More

Receptionisr brightened my day. This was my 2nd trip to service for the same recall issue on my outback. On my 1st visit they had forgotten to tell me they did not have parts. My moo This was my 2nd trip to service for the same recall issue on my outback. On my 1st visit they had forgotten to tell me they did not have parts. My mood went from sour to up-beat after a pleasant conversation with the salesroom receptionist who assured me that Ciocca was trying hard to treat all customers as valued. More

Dropped the ball Back in January my girlfriend bought her car in for a running problem. She gave your store another try after the last bad experience. The time prior t Back in January my girlfriend bought her car in for a running problem. She gave your store another try after the last bad experience. The time prior the car was in for inspection. She was told that it needed all 4 brake pads and rotors plus rear struts to pass inspection. She actually called me crying over the estimate she was given. I told her to decline everything and pick the car up. To our surprise the car had new stickers affixed to the window. Apparently the car did pass. To be honest this is what I personally found. I replaced the front rotors for a pulsation problem. The pads were still thick but I replaced them anyway. All that was needed in the rear was new pads because they were at the minimum. She was also told that the rotors & rear struts were badly rusted. Although the parts didn't look new they were still not corroded enough to warrant replacing. Now back to the running problem. The techs eventually found the problem was bad timing belt. She okayed the work that totaled around $1,000. I drove her to a doctor appointment on 11/7/16 with her car that I didn't normally drive. When first starting off the car made a loud sqeeling noise until it warmed up. When we got home I opened the hood to take a look. I noticed that the 2 drive belts were one groove off on the water pump pulley. The tech obviously didn't put them back on correctly. She called immediately and was told to bring it right in. They were even nice enough to give her a loaner car. We showed Dave the problem in your write up area. To his credit the problem was noted correctly on the work order. Later that day she gets a call that the car is fixed. Upon returning home (by herself) I looked under the hood. Only one belt was fixed even though a problem with both was noted. Tuesday morning I spoke to the service manger. I went over everything that happened with this visit. One of the main reasons I called her was the letter my girlfriend received. It stated that if her service experience was not exceptional please feel free to contact us. Also did this as a common courtesy from someone "in the business" to another. Now this is why we are not happy. Seeing the belts have been run crooked for 4 months I would feel better if they were replaced. I even offered to pay for the belts and your shop would cover the labor. I asked for someone to call us back with a price for the belts. Neither of us ever received a call. Also having to bring the car back a 4th time for something so simple was more than she wanted to do. I ended up fixing it myself shortly before writing this review. Lastly she got a free safety inspection/report. It noted an oil leak from what I believe is a failing head gasket. The time to address this was when the front of the engine was apart for the new timing belt. Because the gasket was starting to leak then. You have like 5 employees to help you drop off the car. You should have at least one checking them after the repair to make sure that the problem was fixed. Especially when any type of possible come back is involved. More

Couldnt ask for more!!! Great bunch of professionals I don't know where to begin, but these guys have been a tremendous help for us. Maura was extremely kind, understanding, and supportive through the is I don't know where to begin, but these guys have been a tremendous help for us. Maura was extremely kind, understanding, and supportive through the issues we were experiencing with our vehicle. Both hers and Ciocca's professionalism was much appreciated as well. She went above and in my opinion beyond what was expected and for that I cant thank her enough. She was very informative in the progress on the work being completed, parts being ordered, and timelines. She showed leading class in the service she had provided for us. The master technician, was also very helpful and knowledgeable. These guys surely have gained the trust of a naturally skeptical consumer. Would highly recommend!!! More

A horrible experience made right thru good service I purchased a 2014 crosstrek hybrid in October 2015. Greg Fichter was my salesman and was wonderful. He is very personable, knowledgable, easy going a I purchased a 2014 crosstrek hybrid in October 2015. Greg Fichter was my salesman and was wonderful. He is very personable, knowledgable, easy going and thourough. Definitely not the average salesman but I digress. The front bumper had some scratches that needed to be touched up and Ciocca Subaru handled that with no problem. By June the paint was chipping so i brought the car in to have the bumper re painted. Ciocca happily obliged and also handled other chips on the hood and promised to detail the car and wash it. I was given a loaner for free and was told I didnt have to fill the tank when I brought it back for my trouble. When i got the call from them, I assumed that it would be to come get the finished car. To my surprise I was asked if I already picked up my car. I said no. I was told that my car was stolen. Yes, stolen from the dealership. How does that happen? Initially I wasn't worried because I had a wonderful customer service experience with the dealership so I knew there would be more of the same. After a month however I was understandably getting a little antsy. After all we are talking about a dealership and sales man do have a bad reputation for taking advantage of people so I had all sorts of thoughts flying around my head about Ciocca taking advantage of me. After about 3 weeks the police found my car and now I had some decisions to make. Do I demand a new car? Will they make sure everything is good with the car or will they give me the shaft with a damaged car. I got the car back after a month painted , detailed and they put new tires on it for my trouble. However when I drove it something wasn't right. Clearly something was wrong with the car and the thieves clearly treated my car really badly. Unfortunately, I had to bring the car back 5 more times before Ciocca was able to figure it out. Something was wrong with the hybrid system and transmission. This would cost some arms and legs and maybe some other body parts too and I didn't want to be on the hook for the bill. To make a long story short. Ciocca Subaru fixed everything wrong with the car,(and there was alot wrong) gave me free tires, a loaner through the ordeal, detailed the car and had the general manager stay in contact with me throughout this debacle. Steve Parr Sr. Is a great guy and general manager. I couldn't be more happy! So much so that I decided that since Ciocca did right by me that maybe I should show my appreciation. This week I decided to purchase another car for my wife. I spoke to Mr Parr and expressed to him my intentions and he immediately got Greg Fichter on the job. After another wonderful sales experience with Greg we drove out of Ciocca in a 2016 legacy with all the bells and whistles at an extremely reasonable rate in comparison to the other dealers we went to. Whenever I tell people this story they marvel at my patience with the dealership and with how the dealership took care of me. If you are looking for a car and want to feel like the people you are giving your hard earned dollars to understand and care about you; If you don't want to be taken advantage of, but want an experience that pretty much doesn't exist in the world of car buying; If you want excellent service when you bring your car in.........Buy a Subaru from CIOCCA SUBARU. And definitely let Greg sell it to you. This was ultimately a nightmare experience turned into a dream thru wonderful customer service and sales. I definitely recommend this dealership and salesman!!! More

Ciocca Promise is a lie First and last time buying at Ciocca twice in the first year owning a car from this place i tried to make an appointment for my free oil change with m First and last time buying at Ciocca twice in the first year owning a car from this place i tried to make an appointment for my free oil change with my Ciocca Promise card still valid to this day and twice after being told i can no cant nope no I just went down the street to quick change. I guess Ciocca needs an IT guy to teach them how to use computers. If you cant honer your Ciocca Promise you shouldnt use it to sell cars. More

Worst service in the universe Last July we took our 2005 Forester in to have the timing belt replaced. While driving the vehicle the car just died. They told us it must be the al Last July we took our 2005 Forester in to have the timing belt replaced. While driving the vehicle the car just died. They told us it must be the alternator so that got replaced pro bono. Here it is 9 months later I am told by the shop who serviced the power steering motor that there sounds like a loose bearing in the alternator. Alternators are suppose to last 100,000-150,000. Someone tell my a reasonable reason why the alternator would go in 9 months/6,000 miles. Worst service center ever! More