Ciocca Subaru - Service Center

Greg Fichter is amazing!! I am giving Greg the rating of a 5 out of 5 because both the dealership and him went above and beyond for customer service. I have never had that gr I am giving Greg the rating of a 5 out of 5 because both the dealership and him went above and beyond for customer service. I have never had that great of customer service at a dealership ever. Ciocca Suburu makes your dreams come true when it comes to getting rid of a car that you own that isn't safe to finding a car that is affordable and safe to drive. More

Kudos #John Antigua heartfelt Thanks to John for making the leasing of a 2017 Legacy this past January, a pleasant experience. I also appreciate him following up to keep heartfelt Thanks to John for making the leasing of a 2017 Legacy this past January, a pleasant experience. I also appreciate him following up to keep me updated on my service maintaining visits. He has gone above and beyond to make sure the journey with my new Subaru is a smooth and enjoyable one. Thank again John Antigua, Your and asset to the company in my eyes. Cheryl Cook More

A+ customer service I felt as Kevin always treated me as a valued customer. I brought my vehicle in for an issue that was difficult to diagnose. Kevin kept me up to dat I felt as Kevin always treated me as a valued customer. I brought my vehicle in for an issue that was difficult to diagnose. Kevin kept me up to date on the progress and how Subaru/Ciocca were trying to correct the issue. I intend to try and work with Kevin whenever I service my Subaru. More

Above and Beyond for New Customer My wife and I bought a used Outback from Ciocca about a month ago. We were disappointed when our clutch went out on the car shortly after the purchase My wife and I bought a used Outback from Ciocca about a month ago. We were disappointed when our clutch went out on the car shortly after the purchase. We had the car towed up to the Ciocca Subaru Service Center, so it could be repaired. While the car was there, we received a loaner car at no cost to us. This made the fact that our new car was getting a complete transmission re-haul a little less painful. The really awesome part of our experience was Kevin Green, our service manager. Kevin explained the issue that the issues with the car were not necessarily covered under the warranty, but said "I cannot in good conscience make you pay for any of these clutch-related repairs since you just purchased the car from us. We will take care of you." And he did just that - the car was with them for about a week total since only a few mechanics were trusted to work on a manual transmission, but since I had the loaner car it was not a big deal. A week later we drove away from Ciocca with our repaired car and no repair bill whatsoever. I can't say enough good things about the customer service at Ciocca - they are the best. More

Warranty work I just had warranty work done on my 2014 Subaru Outback. From my initial phone call to the completion of the work on my vehicle I had nothing but a po I just had warranty work done on my 2014 Subaru Outback. From my initial phone call to the completion of the work on my vehicle I had nothing but a positive experience. Every staff memeber at Ciocca Subaru go above and beyond to make sure their customers are happy and satisfied with their experience. My service advisor Mike M was awesome and contacted me several times to let me know what was happening with my vehicle and when it would be available to pick up! More

Ciocca is another word for Excellence in Customer Experience s always, the service was excellent and the staff cordial and professional...the best car buying experience (years ago) and the very best after sale s s always, the service was excellent and the staff cordial and professional...the best car buying experience (years ago) and the very best after sale support in the service department. I never feel as if "things are found wrong" during a service check (as I did with my non-Subaru cars. The hospitality of the service center staff , the waiting lounge and amenities are very good also. Ciocca Subaru --- and Ciocca in general (we've dealt with the collision center in Quakertown three times now) Ciocca is another word for Excellence in Customer Experience More

repair My first contact initially was to inquire about a problem I had with my phone pairing. The gentleman I spoke to felt there was a bigger problem and f My first contact initially was to inquire about a problem I had with my phone pairing. The gentleman I spoke to felt there was a bigger problem and felt I should make an appointment and have service check it out. When I went in for my appointment I had the pleasure of dealing with Kevin Green. He was concerned, caring and truely took an interest in my phone problem. They had to order a new radio for my car. I have to say it only took a few days car was fixed and problem solved. Ciocca's service reps and service departments are the best. Effective and efficient and fast. I would recommend this dealership to everyone. Job well done More

Exceptional Service! We brought in our 2016 Legacy for inspection and oil change. From the time we came into the Service Desk area until we left, everyone was exceptional We brought in our 2016 Legacy for inspection and oil change. From the time we came into the Service Desk area until we left, everyone was exceptionally courteous, helpful and considerate. We were provided with a loaner which gave us time to do some errands and when we returned to pick up our car we were offered nice cold bottles of water. The car was given the free birthday detail and it looked great! We have bought and leased many new cars over the past 47 years (about every 3-5 years) and have never experienced this with any other dealership. We tell our friends and family the sales and service that have been provided and they are amazed. Keep up the good work!! More

Customer Services Always received a great service and treatment from the staff. My service advisor Harley has a great and positive attitude The staff display a positi Always received a great service and treatment from the staff. My service advisor Harley has a great and positive attitude The staff display a positive attitude. Very professional and respectful More