Ciocca Subaru - Service Center

Chris Wygan was very honest and he explained everything. Chris is very honest and he showed me what a class A customer service person he is and he saved me a lot of money! By being direct straight forward an Chris is very honest and he showed me what a class A customer service person he is and he saved me a lot of money! By being direct straight forward and above all honest. More

Mr Adams is a very poor Director Mr Adams is very slow , if at all to respond to emails . Never returned my phone calls . Totally frustrated with the “ CIOCCA NIGHTMARE “ . I strongly Mr Adams is very slow , if at all to respond to emails . Never returned my phone calls . Totally frustrated with the “ CIOCCA NIGHTMARE “ . I strongly advise to never visit there More

Great Communication and Problem Resolution Chris helped me with a problem I had been having with a check engine light that kept recurring on my WRX. He gave me daily updates and answered any qu Chris helped me with a problem I had been having with a check engine light that kept recurring on my WRX. He gave me daily updates and answered any questions I had. Unfortunately, the problem wasn't fixed with the first round of solutions, but Ciocca was quick to fix the issue the second time. Everything was covered under warranty and I had a loaner vehicle to use throughout the week it was in the shop. Chris made the experience as pain free as possible. I'm so happy to have my car back with no check engine light! More

Above and Beyond! Dan went out of his way to provide OUTSTANDING service after a recent roadside incident I experienced. I would highly recommend Ciocca for their afte Dan went out of his way to provide OUTSTANDING service after a recent roadside incident I experienced. I would highly recommend Ciocca for their after the sale support! More

Thanks again Ciocca Team Ciocca really stand behind their vehicles. I thank the Sales & service team for resolve an issue in my car. Blessing to all of you! Omar👌🌞 Ciocca really stand behind their vehicles. I thank the Sales & service team for resolve an issue in my car. Blessing to all of you! Omar👌🌞 More

Maura deserves a raise. We have received nothing but kindness from Maura when everyone else in the service center was beyond rude. Shes the only person willing to help. We have received nothing but kindness from Maura when everyone else in the service center was beyond rude. Shes the only person willing to help. More

Overall great dealership We've purchased one used and four new Subaru's from this dealership going back to the Becker days. The sales team has always been friendly, knowledge We've purchased one used and four new Subaru's from this dealership going back to the Becker days. The sales team has always been friendly, knowledgeable and willing to work hard to get the best deal for us. Recently I took my 2015 Legacy (98,500 miles) into the service department because there was a loud noise/rattle when starting. The service department found a crack in the catalytic convertor. Harley (my service rep) explained that Subaru of America warranty for this part is 8 years or 80,000 miles. Harley told me that she called Subaru of America and explained the situation and they agreed to fix the car at no charge. This is not the first time this dealership has stepped up to support us as a customer. Thank you. More

Ciocca changed our minds on dealership service departments My son bought the car of his dreams - a 2014 Cross Trek - in NJ and found out that it had several Issues that weren't apparent initially and probably My son bought the car of his dreams - a 2014 Cross Trek - in NJ and found out that it had several Issues that weren't apparent initially and probably should have been addressed by the dealer. These included worn wheel bearings, oil consumption, and a fouled EGR valve. He was very wary of big dealerships based on previous experience with other dealers and comments on the internet and initially wanted to do the repairs himself or at a local repair shop. He was persuaded to take his car in to Ciocca for a check up and has had a customer experience that completely changed his opinion of "dealership service departments". The service adviser, Maura Jenicki, was terrific from start to finish and walked us through the whole process answering many of our questions and sympathizing with our concern about the condition of the car we bought. The bearings and EGR valve were replaced and Ciocca charged us a fraction of the cost for the service even though these repairs were not under warranty. An oil consumption test is being performed to determine the cause of the oil consumption. We expect that this issue will be covered by warranty. Also, the loaner car provided helped minimize the inconvenience of not having a car to go to work. All in all, Maura and Ciocca Subaru have restored our confidence in the Subaru brand and helped counter the mixed reputation that large dealerships have with the public at large. This is the type of service that creates brand loyalty, especially with younger customers. More

Pay for gas. Had $800 in work done and charged me $3.00 for rental gas.Bad news. I know i signed an agreement but i only put 20 miles on the car.Is Ciocca broke??? Had $800 in work done and charged me $3.00 for rental gas.Bad news. I know i signed an agreement but i only put 20 miles on the car.Is Ciocca broke??? More