Ciocca Subaru - Service Center

Always a positive experience with the employees at Ciocco. They are helpful and do their best to help make my visit stress free. Ciocco. They are helpful and do their best to help make my visit stress free. More

Took car in for tire rotation and oil change. After an hour and a half at the Express Care Center, was told they "couldn't find" my tire key to unlock the tires, and they didn't have a master key After an hour and a half at the Express Care Center, was told they "couldn't find" my tire key to unlock the tires, and they didn't have a master key at their facility. However, my key WAS in my glove compartment! More

Excellent customer service from the time you arrived to the time you leave. Super technician who works on your car 🚙 the time you leave. Super technician who works on your car 🚙 More

The dealership did the required maintenance competently and professionally. A multi point check was performed and the car was washed as part of the deal. and professionally. A multi point check was performed and the car was washed as part of the deal. More

Ciocca is doing it right! Every employee seems to live by the mission of making sure every service interaction is exceptional! I have only high praise for this dealership i Every employee seems to live by the mission of making sure every service interaction is exceptional! I have only high praise for this dealership in Allentown. More

In my opinion Russell is a great service advisor. He address all my concerns in a timely matter. He address all my concerns in a timely matter. More

The team at Ciocca is always friendly and customer focused. I was able to drop off my Legacy for inspection and pick up a loaner vehicle to be on my way. Thanks Russ. focused. I was able to drop off my Legacy for inspection and pick up a loaner vehicle to be on my way. Thanks Russ. More

The service to my car was done as efficiently as possible and I was informed every step of the way. Everyone I was involved with was friendly and courteous. and I was informed every step of the way. Everyone I was involved with was friendly and courteous. More

This is quite possibly the worst possible Subaru dealer for maintenance or repair. Technicians wrongly diagnose, damage residual components when performing repairs, provide inaccurate analysis, and do not for maintenance or repair. Technicians wrongly diagnose, damage residual components when performing repairs, provide inaccurate analysis, and do not properly correct issues. I have had my car back multiple times to have the transmission gasket repaired within 1yr/10k miles. All to then find that in 2K miles that they damaged the axle seals when replacing the transmission, causing the axle and front differential to leak. I have had the technician and service advisor state multiple times that brand new brakes that were replaced 2 days prior needed to be replaced due to wear to pass inspection. The suggested brake replacement (to replace brand new pads and rotors) was over $400. I had brought them to the car and embarrassed them when I showed them the brand new components, then had to speak with a manager that showed no empathy or remorse. They had to (try to) repair a faulty parking mechanism twice in a week because on inability to replace a simple part, failed to replace bolts to install the center console AND didn’t repair it properly the 2nd time which required myself to perform the repair personally. These are the major issues I have had over a few short years and under 60k miles of service. There have been many other minor issues mostly involving poor scheduling and poor vehicle reliability. In summary Ciocca has exhibited total negligence with respect to my vehicle’s repairs. DO NOT TAKE YOUR BUSINESS HERE. I have notified and am in contact with Subaru of America to advise of these issues. More

This dealership does exactly what they say they will do. ..all the time.. from no pressure at buying transactions to covering the deductible on a fender bender. The service people are gracious and helpful a ..all the time.. from no pressure at buying transactions to covering the deductible on a fender bender. The service people are gracious and helpful and transparent. I have never felt so positive about a dealership. They really do things right! More