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Ciocca Subaru of Allentown
Allentown, PA
2,080 Reviews
What Does Ciocca Subaru Offer Drivers from Allentown, Emmaus, Doylestown and Bethlehem PA? An Extraordinary Customer Service experience from Every Angle. Here at Ciocca Subaru, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
Starting with our selection of new Subaru models, our Allentown showroom is the place to be if you're in the market for a Forester, Impreza, WRX, Legacy, Outback, Ascent or Crosstrek.
Looking to save some money in the search for your next car? Ciocca Subaru also carries a wide range of used cars from Subaru to today's other top automakers.
Once you've chosen your next car, Ciocca Subaru helps you take those all-important next steps towards driving home the Subaru of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs.
Even after you've driven your new Forester, Impreza, Legacy, WRX, Ascent, Outback or Crosstrek out of our showroom, Ciocca Subaru continues to support you in order to ensure you have a great ownership experience. Our Subaru service department offers everything from routine maintenance to repairs when they're needed. And for those of you who prefer to tinker under the hood yourselves, we keep a healthy stock of auto parts for your endeavors as well.
As you can see, Ciocca Subaru is equipped to handle all of your automotive needs, though we also keep in mind that everybody brings something different to the table. That's why we encourage you contact us today to see what we can do for you today by visiting us at 4611 Hamilton Blvd in Allentown, Pennsylvania.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,080 reviews
June 13, 2024
The best car buying experience we’ve ever had. Mark was patient, explained everything, and differences between models. No high pressure sales. We are very happy. Mark was patient, explained everything, and differences between models. No high pressure sales. We are very happy. More
by Jennafoil7
June 06, 2024
Very friendly and made the car leasing experience a smooth transition. Very knowledgeable of vehicle I wanted. Was aware I didn't have much time and had me in and out very quickly. Enjoyed the tour of smooth transition. Very knowledgeable of vehicle I wanted. Was aware I didn't have much time and had me in and out very quickly. Enjoyed the tour of the entire facility. More
by harmont97
June 04, 2024
Zero stars for my latest experience purchasing a new vehicle from this dealership, because of the persons assisted me during the process: AJ Woytek and some “Jeff manager”. Long story short: I research vehicle from this dealership, because of the persons assisted me during the process: AJ Woytek and some “Jeff manager”. Long story short: I researched the internet offers related to a 2024 Subaru Outback Limited for 5 weeks focusing on some factory installed accessories for my future new car. Found the car I wanted, listed at Ciocca Subaru Allentown. For initial contact and the purchase procedure it was recommended the sales consultant: “AJ”, a mean, disrespectful, unprofessional person I ever met. For every question I asked him about the vehicle I was interested for, he was barely able to provide a answer, showing on his face just frustration. At some time, I asked to talk with a manager, hoping I’ll get a chance to get along on a better purchasing process. From that point showed up “Jeff manager”, who handled better the selling/purchasing process, close to the end. Negotiations took a while, because of a very unfair price they offered for my “trade in vehicle” and some unwanted and unusable accessories they tryed to push over the listed price. Sale finalized, I took over the purchased vehicle, moment when I realized the gas tank is empty (sales price listed included a full tank of gas) The purchased vehicle was listed for sale on their website having factory installed “highlighted features”. All of listed features were factory installed and present, minus one: perimeter approach lights on (auto dimming exterior mirrors). I reached the sales consultant and the “Jef manager” asking about missing item from the purchased car. Both of them tryed to convince me over a half an hour “talking for nothing”, the item I was asking for, in not a factory installed item, but a complementary feature potential to be installed. REALLY???? Then, ….why it was listed as factory installed on their website?????? The price for missing LISTED feature was stated $600 plus installation labor. After lots of negotiations I got a promise form “Jeff manager” I ‘ll be reimbursed for missing listed item, a $250 check sent to my mail in couple days. TOTTALY WRONG APPROACH!!!! Right handling for this situation it should be: “ We apologies for missing item, … we are going to install charge free”, right away!!!! A car listed for sale on a dealership website must be sold as listed on website, no excuses…. This was my last car purchase with Ciocca Subaru Allentown More
by tc_ted
May 28, 2024
I was a little weary after having a bad experience at another dealer, but they exceeded all expectations. They went above and beyond to make sure I was comfortable and understood what was going on and th another dealer, but they exceeded all expectations. They went above and beyond to make sure I was comfortable and understood what was going on and they were able to explain things in a way that wasn’t condescending. All employees were respectful and took the time to introduce themselves! It took a little longer to get exactly what car I wanted, but they got exactly the car I wanted and it was well worth the wait! Would definitely buy here again! More
by Shannon
Employees Worked With
Ayoub Golaub, Scott Heckart
May 23, 2024
Mike Mclaughlin has a talent for understanding the needs of the customer and makes you feel like it's a win/win business transaction. His pleasant personality, coupled with his solid knowledge of his busin of the customer and makes you feel like it's a win/win business transaction. His pleasant personality, coupled with his solid knowledge of his business, takes the "sting" out of buying a car. Too often, a buyer can feel intimidated and overwhelmed by the sales process. We have purchased 7 vehicles from Ciocca and each time it was a wonderful experience because of the people, like Mike, who work there. AJ. Woytek did a great job of getting the process going and fitting me to the right vehicle. He was easy to work with and helped me from start to finish. No pressure, great listening skills and a lot of knowledge help him be a star on Ciocca's team. Luke Freitas was professional and covered all the bases from a financial point of view. He made the meeting efficient and smooth. Thanks Luke for a great job. Jenna Seitz is a STAR and it was a pleasure having her teach me about the vehicle and I was impressed by her extensive knowledge of her craft. She is a genius with an "easy going" yet professional style. Ciocca should be proud to have her on their team. More
by Hofnerbass
May 15, 2024
Caleb was very helpful and super friendly! Made the whole car buying experience very easy and painless. Made the whole car buying experience very easy and painless. More
by Nulecka93
Employees Worked With
May 12, 2024
Caleb was great to work with. This was the best car buying experience we have ever had. So happy with my new Forrester! This was the best car buying experience we have ever had. So happy with my new Forrester! More
by jmkern
May 01, 2024
Our sales experience with Jeff was superb. He was very knowledgeable and did not use any pressure tactics. He presented our options and allowed us to make our decision while providing guidance He was very knowledgeable and did not use any pressure tactics. He presented our options and allowed us to make our decision while providing guidance when needed. I would not hesitate to return and purchase another vehicle from him! More
by cheintzb
April 27, 2024
Emilio was very kind and patient with me. He knows his products well. Mo in Finance was easy to work with and explained everything. He knows his products well. Mo in Finance was easy to work with and explained everything. More
by bjenna126
April 26, 2024
Just leased a 2024 Crosstrek from Ciocca Subaru. This is my third vehicle that I have gotten from them. My salesman Caleb Michaels was a huge help from start to finish. He listened to my needs and This is my third vehicle that I have gotten from them. My salesman Caleb Michaels was a huge help from start to finish. He listened to my needs and found the perfect car and financing for me. I will be back again soon with my wife to hopefully purchase a new Forester. More
by Rtk3513
