Ciocca Subaru of Allentown

Professional Team I wanted to forward this note to the owners and management of Ciocca Subaru for the support and assistance that your Service Advisor Clyde Mumma provi I wanted to forward this note to the owners and management of Ciocca Subaru for the support and assistance that your Service Advisor Clyde Mumma provided today. After returning from the gym and pulling into my garage, I noticed that my headlamp was out on the passenger side. Knowing that I would be going out of state this Holiday weekend to visit family and friends, I contacted the service team and spoke with Clyde. He was extremely helpful and courteous to my situation, and instructed me to come in right away so that the bulb can be replaced before the close of business. Although it was 4:00 on Good Friday, they were able to assist me in replacing the headlamp and getting me on my way in record time. I' am very appreciative of such a well organized and helpful service team for all of their quick work and attention to detail (even washing the car) that was provided. What a great team of professionals that are employed at Ciocca Subaru. Keep up the great work!! Got to run..... Sincerely, Kyle Sykes Subaru Legacy Owner More

My wife is happy. I'm happy. Safety and reliability led us to choose a Subaru, and reputation led us to choose Ciocca. My wife had a pretty good idea of what she wanted, so I did Safety and reliability led us to choose a Subaru, and reputation led us to choose Ciocca. My wife had a pretty good idea of what she wanted, so I did the research. We walked into Ciocca about 2:00, and by 4:00 we had a deal. Greg Fichter did a good, professional job establishing rapport and providing relevant information without beating us over the head with it. He understands that with a high quality car like Subaru, he doesn't have to push people to get them to buy. More

My Ciooca experience I am a repeat customer of Dean Moyer. I find his demeanor very calming and reassuring. Being of limited income, I was not sure I would be able to affo I am a repeat customer of Dean Moyer. I find his demeanor very calming and reassuring. Being of limited income, I was not sure I would be able to afford a new car. Indeed, this is the first new car I've purchased in 30 years. My last was a certified pre-owned car at this dealership. Mr. Moyer takes the necessary time to fully explain every detail of the purchasing experience and especially wants you to understand all the new technologies on your new vehicle. The financing and management staff were willing to rework the finances to a point that I was comfortable with the transaction. I'm very pleased with the time they put into making me happy. Everyone in the dealership was very friendly and helpful from the front desk to the service people. And I really like the new car! More

Subaru Impressive I went by the dealership to look at new Subaru Imprezas, not necessarily to buy. I own a Forester with 168k on it and am very happy with the car. Mr. I went by the dealership to look at new Subaru Imprezas, not necessarily to buy. I own a Forester with 168k on it and am very happy with the car. Mr. Ciocca himself greeted me at the door and I noticed the place was teeming with people. I was introduced to Greg who asked a few appropriate questions. We had a great and knowledgeable conversation, and went to check out a couple of cars. At no time did I feel pressured or "sold up to" -- it was obvious he was trying to pinpoint my taste to give me the right experience. I found an Impreza that I liked (I liked the Legacy but wanted to stay within my budget) and I was driving the car away in no time. The financing was easy and comprehensible, and the options they offered were just that - offered, not pushed. I would consider this one of the best car buying experiences I have ever had. More

Very easy going experience Just purchased a 2014 Subaru Crosstrek from Ciocca Subaru near Allentown. I was expecting a stressful day of looking, negotiating and the probability Just purchased a 2014 Subaru Crosstrek from Ciocca Subaru near Allentown. I was expecting a stressful day of looking, negotiating and the probability I would be going home empty handed due to a bad experience. Then I met our salesman Greg Fichter, who was very knowledgeable, upbeat and personable. Greg made my experience relaxed and fun while assisting me in every aspect of the purchase. I got a terrific deal on my new Subaru. The facility had a great selection of vehicles and was very clean and accessible. I am very pleased with my experience at Ciocca and would recommend any one in the market for a new or used Subaru to definitely check out this dealership. More

Great Buying Experience Found this dealer online - about an hour from where I live. Online prices and selection were enough for me to make the drive. My wife and I had the Found this dealer online - about an hour from where I live. Online prices and selection were enough for me to make the drive. My wife and I had the best car buying experience ever. The process was smooth and without any incidents. The salesman (Don) was patient, friendly, and low pressure. We bought the exact car we came to see and paid quite a bit less than the local dealers wanted for the same car. We'll definitely be back for our next purchase. More

Quick, Easy, In and Out. I stopped in on a Saturday to look at a 2014 Subaru XV Crosstrek to replace my 2007 Toyota FJ Cruiser. I worked with Mike Vannote who made the experi I stopped in on a Saturday to look at a 2014 Subaru XV Crosstrek to replace my 2007 Toyota FJ Cruiser. I worked with Mike Vannote who made the experience quick and easy. We went over my trade-in as well as a preliminary deal. When I came back on Tuesday, I got a price that I felt was reasonable for both sides and a good interest rate. When it was time to sign the papers, AJ from finance was fast, thorough and to the point. After the extended warrenties pitch, we just finalized all the paperwork and that was that! The process took about 2 hours, and I left with my new Crosstrek. I would without a doubt recommend Ciocca and Mike to anyone looking for a new car. More

Ciocca Subaru makes car shopping FUN! The experience of shopping for a new car is not always the most pleasant of things to do. It's certainly not at the top of my list...lol... The FAMILY The experience of shopping for a new car is not always the most pleasant of things to do. It's certainly not at the top of my list...lol... The FAMILY of employees @ Ciocca Subaru actually make shopping for a new car a fun experience. They keep it professional, informative, and try everything in their power to satisfy, yet add a comfortable, friendly vibe to it all. In doing so, they got my sale! More

Purchase of 2014 Subaru Legacy I recently purchased a 2014 Subaru Legacy from Ciocca Subaru and the experience was very enjoyable. I felt the staff, especially the sales people I w I recently purchased a 2014 Subaru Legacy from Ciocca Subaru and the experience was very enjoyable. I felt the staff, especially the sales people I worked with were very friendly and were able to answer all of my questions. After taking a test drive of the vehicle, I decided that I wanted to by it and the purchasing process began. The whole process; test drive, looking over my trade-in, financing options, the closing, and driving away with my new vehicle took 2 and 1/2 hours. Considering the fact that I had my 3 younger children with me, the car buying process was quite painless. Finally, I went into the dealership knowing what I wanted, however, Ciocca Subaru has a very large selection of cars, trucks, SUVs, etc. to choose from. I will recommend this dealership to others. More

Internet Sales Experience For my first internet experience in the car market – I am impressed. Thank you for working with me on the purchase of our new Outback - -my wife lov For my first internet experience in the car market – I am impressed. Thank you for working with me on the purchase of our new Outback - -my wife loves it. Sorry we could not meet personally (Shawn) – but you left us in very capable hands. Ben Walsh was extremely knowledgeable about the car and all its attributes. He took the time to take us on the road and explain many of the features in a way I have never had someone do for us. He synced Christine’s phone – went over the options, etc. – a true gem. The whole experience was much better than I ever imagined. Working with other Subaru dealers closer to home was not nearly as effective and certainly not price competetive - - your attention to the customers wants and financial considerations is exemptary. We actually test drove the vehicle we wanted closer to home and drove 1.5 hours to get to Ciocca to buy the car we wanted. We actually got directed to Ciocca through an inquiry made through Consumer Reports - car buying guidelines - and am I glad we did! I was also glad we arranged for the preparation and additional paint coating service desired before getting there – and it was great to see our new Outback proudly displayed under the showroom portico as we drove into the Ciocca lot which just added to the experience. Will definetely recommend that others contact Ciocca - - and one day later I already have!!!! More